FAQ

Q: Files are not begin uploaded to Amazon Cloud.

A: There is an existing bug with Gladinet's software where uploads will sometimes fail on large files. I have been working with their support team to resolve this issue but in the mean time if you find that uploading tasks are in a bad state I have found an easy way to restore it. Open your user folder (found in C:\Users or C:\Documents and Settings). Then open the AppData folder (this may be hidden depending on your system settings) and under that Local\gladinet. Delete all files except for gsettings.db and profile.

Q: Ulmac will not open.

A: Check that you have the required JRE installed that is specified in the System Requirements section. Also verify that you have downloaded the file version that is specific to your operating system.

Q: Process Queue button does not work.

A: Verify that you have installed the external programs required to encode/decode files and specified the path to those programs inside the Edit->Preferences... window. Another common reason for the process queue to fail is a corrupted file. To identify the cause of the error click Window->Show View->Console to open the debugging console.

Q: Problems with Itunes library updates

A: Currently this feature is only available for Windows operating systems and requires com4j.dll and reg-1.3.6.dll to be placed in the system directory. If you are running Windows and still having problems try reinstalling Ulmac using the latest and greatest installer to ensure that all required libraries are installed.

Q: Files are not being converted.

A: Check that your output directory has enough free space. Ulmac requires enough space to create the files being processing in their selected output format plus space for any intermediate wav files. Also verify that the External Programs preferences section has been configured correctly for your system.

Q: Program Path for external program does not save.

A: Verify that your program path is pointing to an executable file. If the file you downloaded (e.g. lame) does not have an executable file type you may need to change the file extension. For Mac this will require adding .app to the end of the file name.