Return Policy:
1. No Refunds/Exchanges:
All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. In circumstances where you consider that a product is defective, you should promptly contact us at twistedtreesculpture@gmail.com with details of the sculpture and the defect. We have the right to refuse any defect we consider damage during transit. Damage during transit is the responsibility of the purchaser and the selected carrier. Packaging will be done with our best efforts to protect the sculpture.
In the event there is a return or exchange shipping charges for all sculptures must be prepaid and insured by you. You are responsible for any loss or damage to the sculpture during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Delivery Policy:
1. General Information:
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location:
All trees are made in Saskatoon, Canada and are available for pick or delivery within city limits.
Items offered on our website are only available for delivery to addresses in Canada. Any shipments outside of Canada are not available at this time.
3. Delivery Time:
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Special order sculptures are made on a fist come first serve basis. We will make every effort to complete the sculpture in a timely manner however each tree takes time and care to create. We can't rush perfection.
4. Shipping Costs:
Shipping costs are based on the weight and size of your order and the delivery method. To find out how much your order will cost simple contact us with the desired sculpture and location to be delivered to and we will get back to you with a shipping cost. Additional shipping charges may apply to remote areas or for large or heavy items.
5. Damaged Items in Transport:
Damage during transit is the responsibility of the purchaser and the selected carrier. Packaging will be done with our best efforts to protect the sculpture.
Some bending of the wire may occur during transit. In the event this may happen carefully re-bend the wire to the desired look. Wire is not easily broken but in the event that it breaks while reforming the sculpture you may contact us but no refund or exchange will be granted. Reforming is the customers responsibility.
6. Questions:
If you have any questions about the delivery and shipment or your order, please contact us at twistedtreesculpture@gmail.com