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Senior Information Technology Support Technician
A proven and versatile information technology administrator. Blending 20+ years of experience with recent certification to maintain and advance, critical business systems infrastructure. Experience includes the managing and installation of large investment infrastructure and security related projects with global team collaboration. Leverages technical expertise on hardware setup and configuration to provide exceptional business support and resolve critical and time sensitive operational issues.
Robert "Tux" Tucker
"When approaching the correct solution to any obstacle, find the right attitude first, research, test, and repeat to solution."
Education and Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) :
Houston, TX, 2016
Cisco ID No. CSC013069249
Valid through September 14, 2019
Public Certification Verification
Six Sigma Greenbelt Certification
Houston, TX, 2017
Sponsored by Honeywell
IT Networks and Computer Administration Certification Courses:
Fort Shafter, HI, 1997
Sponsored by Lucent Technologies
465 certified hours of advanced instruction.
Basic Noncommissioned Officers Course:
Fort Gordon, GA, 1996
310 certified hours of administration instruction.
Communications Payload Course:
Fort Detrick, MD, 1994
Sponsored by Magnavox, Standford Telcom, Raytheon
155 certified hours of advanced instruction.
Fredrick Community College:
Fredrick, MD, 1994
30 credit hours achieved.
ASI AN/GSC – 52 Course:
Fort Gordon, GA, 1993
310 certified hours of advanced instruction.
Satellite Communications Maintainer Operator Course:
Fort Gordon, GA, 1991
2000 hours certified training.
High School Diploma:
Katy, Texas, May 26, 1987
James E. Taylor High School
Work Experience
ALS Global Inc. – December 12th 2018 - to Present Houston, Tx
IT Specialist II - Full Time (Systems Administrator)
• Troubleshooting configuring and maintaining the hardware of 250 Microsoft Windows Server 2019, 2016, 2012, 2008, 2003, and Linux Red Hat Rack, Blade and Desktop form factor server computers and all associated internal hardware related systems.
• Troubleshooting configuring and maintaining over 50 Azure based, Hyper-V and EXSi 7.x host servers
• Troubleshooting issues related to; Windows Server 2019, 2016, 2012, 2008, 2003, Windows 10, Windows 8, Window 7, Windows Vista, Windows XP, MS Office365, Office 2013, 2010, 2007, 2003.
• User management using Windows 2019,2016, 2012, 2008, Server, RADIUS, LDAP via Active Directory.
• Cisco Switch, Firewall, VPN Concentrator and remote user Cisco VPN support, IPS AMP security.
• LAN troubleshooting including DHCP, DNS & TCP/IP configuration, and internet connection troubleshooting.
• Intrusion and anomaly analysis, utilizing Nessus software.
• Database Software support for Clustered Microsoft SQL 2017, 2010, 2008.
Honeywell Performance Materials and Technologies – August 2011 - August 2018 Houston, Tx
Project Engineer II - Full Time (Systems Administrator)
• Troubleshooting configuring and maintaining over 100 Microsoft Windows Server 2012, 2008, Enterprise domain controller Gateway blade and desktop server computers, I am actively working on Microsoft Certified Solutions Associate Windows Server 2016 certification.
• Troubleshooting configuring and maintaining over 100 Microsoft OS guests, 3 Linux guests, running on 12 VMware EXSi host servers, centrally managed by VMware vSphere vCenter.
• Troubleshooting issues related to; Windows Server 2012, 2008, 2003, Windows 10, Windows 8, Window 7, Windows Vista, Windows XP, MS Office 2010, 2007, 2003.
• User management using Windows 2012, 2008, Server, RADIUS, LDAP via Active Directory.
• Cisco Router, Switch, Firewall, VPN Concentrator and remote user Cisco VPN support
• LAN troubleshooting including DHCP, DNS & TCP/IP configuration, and internet connection troubleshooting.
• Software support for Microsoft SQL 2010 server and Microsoft SQL 2008 SQL server.
The Wood Group, MSi Kenny Inc. – June 2011 – June 2014 Houston, Tx
Business Systems Administrator - Full Time (Systems Administrator)
• Troubleshooting configuring and maintaining over 100 Microsoft Windows Server 2008, 2003 Enterprise domain controller Gateway blade and desktop server computers, over 200 Microsoft Windows 7 workstation computers. I am actively working on Microsoft Certified Solutions Associate Windows Server 2012 certification.
• Troubleshooting configuring and maintaining over 40 Microsoft Hyper-V guests running on 6 Microsoft Windows Server 2008 hosts.
• Troubleshooting configuring and maintaining over 10 Microsoft OS guests, 5 Linux guests, running on 2 VMware host servers.
• Troubleshooting issues related to; Windows Server 2012, 2008, 2003, Windows 8, Window 7, Windows Vista, Windows XP, MS Office 2010, 2007, 2003.
• User management using Windows 2012, 2008, 2003 Server, Windows Exchange Server 2010, 2007, 2003, BES & Active Directory.
• Cisco Router, Switch, Firewall, VPN Concentrator and remote user Cisco VPN support. I am actively working toward Cisco Certified Network Associate certification to take 640-802 CCNA exam.
• LAN troubleshooting including DHCP, DNS & TCP/IP configuration, and internet connection troubleshooting.
• Troubleshooting and configuring of Blackberry, Apple, Android telephonic and Bluetooth devices.
• Software support for Microsoft SQL 2010 server and Microsoft SQL 2008 SQL server.
The Wood Group - August 2009 - June 2011 Houston, Tx
Project Specialist, Full Time (Systems Administrator)
• Maintaining, Troubleshooting, configuration, and setup of over 100 Microsoft Windows Servers 2012,2008,2003 Gateway blade and desktop server computers, over 300 Microsoft Windows 7, XP workstation computers.
• Troubleshooting issues related to Window 7, Windows Vista, Windows XP, 2000, MS Office 2007, MS Office 2003.
• User management using Windows 2012,2008,2003 Server, Windows Exchange Server 2003, BES & Active Directory.
• Email support for users running Exchange/Outlook 2000 & 2003 & 2007 & 2010.
• LAN troubleshooting including DNS & TCP/IP configuration, and internet connection troubleshooting.
• Remote assistance for users using Microsoft Terminal Services client WebEX and Remote Admin.
• Troubleshooting and configuring of iPhone, Blackberry and Bluetooth devices.
• Cisco VPN Concentrator and remote user Cisco VPN support.
• Software support for Microsoft SQL 2010,2008,2005,2000 server.
Distribution International Inc. – August 2008 to August 2009 Houston, TX
Systems Administrator – Full time
• Troubleshooting and configuring of 23 Microsoft Windows 2003 Enterprise domain controller Gateway blade and desktop server computers, over 250 Microsoft Windows XP workstation computers, 1 IBM Blade Server running AIX System 5 unix. 9 Microsoft Virtual Server 2007 virtual Microsoft Windows 2003 Enterprise.
• Troubleshooting issues related to Windows XP, 2000, MS Office 2003.
• User management using Windows 2003 Server, Windows Exchange Server 2003, BES & Active Directory.
• Email support for users running Outlook 2000 & 2003.
• Troubleshooting and configuring MPLS circuits routed by Cisco 1800 Series routers.
• LAN troubleshooting including DNS & TCP/IP configuration, and internet connection troubleshooting.
• Remote assistance for users using Microsoft Terminal Services client.
• Troubleshooting and configuring of Blackberry and Bluetooth devices.
• Cisco VPN Concentrator and remote user Cisco VPN support.
• Developed and managed proof of delivery photographic documentation record keeping software.
• Software support for Maxrecall document imaging server and client side software with database in Microsoft SQL 2000 server.
• Software support for Microsoft SQL 2000 server and Microsoft SQL 2005 server.
Bison Building Materials LTD. – January 2006 to March 2008 Houston, TX
Information Systems Specialist – Full time (Systems Administrator)
• Troubleshooting and configuring of 22 Microsoft Windows 2003 Enterprise domain controller Gateway blade and desktop server computers, over 650 Microsoft Windows XP workstation computers, 1 IBM Blade Server running AIX System 5 unix.
• Troubleshooting issues related to Windows XP, 2000, MS Office 2003
• User management using Windows 2003 Server, Windows Exchange Server 2003, BES & Active Directory
• Email support for users running Outlook 2000 & 2003
• Troubleshooting and configuring of point to point t1 and t1 data circuits routed by various Cisco routers to include 8600,8500, 2500, 1700 series Cisco routers.
• Troubleshooting and configuring one SonicWALL 3060 and 9 SonicWALL PRO 1260 Model firewall appliances
• LAN troubleshooting including DNS & TCP/IP configuration, and internet connection troubleshooting
• Remote assistance for users using Remote Admin and Ultra VNC
• Troubleshooting and configuring of Blackberry and Bluetooth devices
• Remote user VPN support
• Developed and managed proof of delivery photographic documentation record keeping software.
• Developed and managed a company wide telephone and extension directory software integrated with an Inter-tel telephonic network
• Software support for Maxrecall document imaging server and client side software with database in Microsoft SQL 2000 server
• Software support for ODT DQ Delivery, production and shipping tracking server and client side software. In addition the installation, administration, and maintenance of mobile DQ software on Sprint Nextel i580 cell phones
• Desktop support for Fujitsu flatbed and Multi-page desktop imaging scanners models; scan partner 620, fi-4120, fi-5120
• Installation, administration, and maintenance of a 17 node Digital and VOIP Inter-tel telephonic network.
A Professional Medical Service (APMS) – July 2001 to Present Katy, TX
Information Technology Manager – Part time / Contracted Assistance
• Troubleshooting and configuring of 6 Microsoft Windows XP workstation computers
• Troubleshooting issues related to Windows XP, 2000, MS Office 2003
• LAN troubleshooting including DNS & TCP/IP configuration, and internet connection troubleshooting
• Email support for users running Outlook 2000 & 2003
• Desktop support for Medisoft Advanced Patient Accounting software suite
• Troubleshooting and configuring antivirus, email, FTP software solutions
• Planned and installed three telephone and one Direct subscriber lines to new office spaces
• Developed and maintained an advanced backup utility for the Medisoft Advanced Patient Accounting software suite
United States Army – November 1990 to June 2001
Satellite Communications Operator Maintainer
Non Commissioned Officer ,E6 ,Staff Sergeant
• Supervised, installed, operated, and maintained strategic and tactical multi-channel satellite communications ground terminals, systems, networks, communication security (COMSEC) devices, and associated equipment
• Operated and performed preventive maintenance checks and services (PMCS) on assigned communications equipment, vehicles, and power generators
MacDill Air Force Base, Florida November 1998 to June 2001.
• Supervised, installed, operated, and maintained strategic and tactical multi-channel satellite communications ground terminals, systems, networks, communication security (COMSEC) devices, and associated equipment
• Microsoft Access Database Creator and Manager of Vehicle Maintenance Control Database
• Troubleshooting and configuring remote WAN utilizing Cisco 2500 series routers, 10 workstations with Microsoft Windows 2000 platform
Schofield Barracks, Hawaii, March 1994 to November 1998.
• Supervised, installed, operated, and maintained strategic and tactical multi-channel satellite communications ground terminals, systems, networks, communication security (COMSEC) devices, and associated equipment
• Network Administration for two cosmopolitan area networks
• IT/MIS liaison, Outage Reporting Officer, Help Desk and Maintenance Coordinator
• Network diagramming
• Terminal Area Security officer in charge of physical and electronic security for 13 workstations
Fort Detrick, Maryland January 1992 to March 1994.
• Supervised, installed, operated, and maintained strategic and tactical multi-channel satellite communications ground terminals, systems, networks, communication security (COMSEC) devices, and associated equipment
• Database manager of the Defense Information Services Agency Operating System on a VAX VMS platform
Fort Gordon, Georgia January 1991 to January 1992.
• Training for military occupational specialty, levels one and three. Training for Satellite Communications Medium Terminal additional skills
Fort Jackson, South Carolina November 1990 to January 1991.
• Basic training.
Other Skills
• Experience with HTML coding, MS FrontPage, and web page design
• Experience creating reports using MS Access and Crystal Reports
• Experience with Adobe desktop publishing products (Photoshop, Illustrator, Acrobat)
• Experience with desktop publishing products (Paint Shop Pro) for graphic design
• Experience with custom Powershell, vbscript, unix Korn Shell scripts and batch scripts
Google Sites
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