Our Promise

We set out to make sure we give you the service you deserve. We will act in a legal and fair manner to our customers and respect your statutory rights. When buying from stock items, you have 7 days from receipt to contact us for a return of item and full refund, if you have changed your mind.However this does not apply to special orders and specially made items, unless the mistake is on our part.The one thing we ask is that you contact us and allow us to deal with the problem.

Terms and Conditions of Sale

General Limitations and Liability

The use of the terms us or our or we, in the text below are references to Tutuly. The use of the words you or your , in the text below refer to the customer using the service.

Accuracy

Tutuly has taken all possible care to ensure that the content of this website is accurate, in particular to ensure that prices quoted are correct at the time of posting and that all products have been accurately described. However, orders will only be accepted once we have checked that there are no material errors in the description of the goods or the prices quoted on this website. All prices are displayed inclusive of VAT where applicable. The sizes quoted are a guide only. We have made every effort to display as accurately as possible the colours of the products that are featured on the website, however as monitors vary, we cannot guarantee that the colour shown will be exactly that of the product delivered.

To the extent permitted by applicable law, Tutuly disclaims all warranties, expressed or implied, as to the accuracy of the information contained in any of the materials on this website. Tutuly shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. In the event of temporary unavailability of any product or service, any payment you have made will be immediately refunded to you via the method of payment you used to make the purchase.

Ordering Errors

You can correct errors on your order up to the point at which you click on 'Proceed to Secure Server' or 'Submit Order' or similar such points on the final page of the ordering process. We will endevour to rectify mistakes where you have e-mailed us or telephoned us with the applicable mistake information.

Delivery Charges

Delivery charges, where applicable, are stated on the order form and cannot be refunded. For large quantities of any item, please contact us by phone or email so that an individual quotation can be prepared.

Acknowledgment and Acceptance of your Order

Assuming that you provide a working email address on your order form, we will immediately confirm your order and acceptance of payment. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Orders are processed the following working day and will be sent via Royal Mail or similar to the address stated on your order form.

Cancellation Right

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.

Changes to Legal Notices

We reserve the right to change these terms and conditions from time to time and we recommend that you check before making a further purchase.

Use of this Website from Outside the UK

The products and services advertised on this website are directed solely at those who access this website from the United Kingdom mainland. We only accept orders paid in Sterling and will only dispatch to UK mainland addresses. For all other areas please e-mail us and we shall endevour to meet your requirements.

Damage to your Computer

Tutuly makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to screen out anything that may damage it. Tutuly shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

These terms and conditions do not affect your legal rights.

Consumer Protection Regulations

For your protection, this on-line shop is fully compliant with the Consumer Protection (distance selling) Regulations 2000. As such, a cooling-off period of seven working days (Monday-Friday) of receipt of the goods is allowed for customers who have purchased a product from us without first viewing the item at the circuit. Written, faxed or emailed correspondence must be received by us within this time. Reliance on a telephone conversation is not sufficient.

Returning items

Items can be returned to us under the distance selling regulations if the post and packing is paid for by the customer. Products returned to us in a damaged condition (not caused by transportation) will either be returned at the customer's expense or sold at a reduced price. If this latter option is agreed then it follows that any refund must be withheld until the sale to the third party is made and the correct sum is then able to be calculated.