For-Admins

Following the migration from Google "classic" Sites in August 2020, we need to establish new ways of quickly updating this converted Google Site to reflect any change from normal operation at TRP . 

 On the very rare occasions TRP has an issue, Google Sites now provides us with two mechanisms. We now have an "Announcement" feature as well as the ability to add additional information to the Home page and tweak its Look and Feel.

1. Announcement Banner

   • Click on the "Settings" (Cog icon)

   • In the left side navigation, click "Announcement Banner"

   • In the "Message" box add a very brief message eg "TRP is currently down"

   • Change the "Show Banner" from disabled to enabled

2. Home Page Content & Look & Feel

The Home page comprises three sections, (1) the heading "Home", (2) the initial text explaining the purpose of the page  and (3) the "Current Status" section.  Only the "Current Status" section needs to be changed to reflect an outage or major issue.

2. •  Please edit the Current Status section of the Home page of this Google Site to 

     1. Change the Current Status heading from "Working Normally" to "Down" or similar

     2. Change the font colour of the Current Status heading to Red 

     3. Add a brief description of the issue under the "Current Status" heading.  Any residual text relating to a prior (unrelated) outage should be removed (but please check it has already been cloned to the "Prior Outages" page).

   • In the left margin, click on the paint palette icon ("Section colours") and select "Style 3". That will turn the background from white/transparent to a light red

   • In the right side navigation (Inset/Pages/Themes), click on the "Themes" tab and retaining the "Impression" theme, pick the red colour, which should change the underscore on the page title from green to red.

That completes the immediate changes

If the issue is long running, please add further updates to the home page. It is suggested earlier updates are not deleted, rather the latest information is added ABOVE the earlier update(s). This approach makes creating the post incident summary, for inclusion on Resolved Prior Outages, much easier.

Post Outage Updates

When the issue with TRP has been resolved, this Google Site needs updating as soon as possible to reflect "Normal Working".

1. Announcement Banner

   • Click on the "Settings" (Cog icon)

   • In the left side navigation, click "Announcement Banner"

   • Change the "Show Banner" from enabled to disabled

2. Home Page Content & Look & Feel

   • Edit the Current Status section of the Home page of this Google Site to  

     1. Change the Current Status heading from "Down" to "Working Normally"

     2. Change the font colour of the Current Status heading from Red to Black

     3. Add a brief "situation resolved" update, but do not delete the earlier posts describing the issue. 

   • In the right side navigation (Inset/Pages/Themes), click on the "Themes" tab and retaining the "Impression" theme, pick the green colour, which should change the underscore on the page title from red to green.

These changes should be published as soon as is practical. The "Resolved Prior Outages" page then needs updating. 

3. Resolved Prior Outages Page Content Update

   • Edit the Resolved Prior Outages Pages  to

     1. Insert a new "Text box" section immediately below the page title

     2. Add a Sub heading with the year and month of the outage just resolved eg 2012 - January

     3. Copy from the Home page all of the text describing the most recent outage.

     4. If there were multiple updates, please re-sequence them into chronological order

   • Publish the updated page.  NB This action deliberately duplicates the information from the Home page; this content should NOT be removed from the Home page until the next (unrelated) incident occurs.