Citizen's Charter Manual
Citizen's Charter 2025 (FIRST EDITION)
Citizen's Charter 2024 (FIRST EDITION)
Citizen's Charter 2021 (FIRST EDITION)
Citizen's Charter 2020 (FIRST EDITION)
Annexes
Annex 1 – Customer Satisfaction Management System Forms
Annex 2 – LSI Application Form
Annex 3 – LSI Employment Information
Annex 8 – Program Registration Forms
Annex 9 – Accreditation ACs Forms
Annex 10 – Accreditation Assessors Forms