At TargetIT, our main focus is to help you learn and succeed in the education and job market. If there is a problem or concern that you are facing with our institution, other students, or instructors, please use this procedure to address the problem to us.

Please note that it may take us at least one business day to complete requests, so please be patient. If you have filled out the following form, then there is no need to send us an email. If you have not heard anything back within 48 hours of your form, please send an email to team@gotarfgetit.com and we will be able to help you.

The general procedure for grievances from students:

A. Grievances against Institution

• If you have a concern against TargetIT, the first step would be to contact us via the following form. Please give us all information that you think is necessary so we can resolve the problem faster and easily.
• After filling out the form, please wait for at least 4 hours for a response during business hours or 12 hours maximum during a week day. If the form was filled out on a weekend, please wait for at least 48 hours for us to get back to you.
• If the problem is significant, you may need to schedule a meeting with the Institution representative. This may require you to schedule an appointment via phone or email. We will email you the details and confirm an appointment via phone or email.

B. Grievances against Instructors

• Please follow all guidelines from Part A in addition to the following:
• If you there is a concern about one instructor specifically for one of our classes, please fill out the form and inform us first. Do not approach the instructor directly with your concern, this may create more problems. We recommend that students involve TargetIT when resolving issues with TargetIT staff and students themselves.
• This may also lead to a meeting where a TargetIT staff, the instructor, and the student will attend and attempt to resolve the issue. The meeting may not be necessary if the issue can be resolved with email or phone calls.
• If one party would like to meet, we recommend that the second party also attends the meeting so we can have a clear understanding.

C. Grievances against other Students

• If you have a concern with another student who is in your class or in another class while you attend TargetIT, please be patient and we will try to resolve the issue.
• Please remember that we are not responsible for concerns that are not related to TargetIT. These concerns include but not limited to topics such as classroom times, schedules, books, and classrooms.
• We recommend that you include as much information as possible in your form submission so we can work on resolving your issue.
• If necessary, we may also hold a meeting with a TargetIT Staff present.

We hope these guidelines help you and us improve our concerns and we can have a happy learning environment.

If a satisfactory resolution cannot be reached after exhausting the procedure at the institutional level, a complaint can be filed with the

Nonpublic Post-secondary Education Commission

2082 East Exchange Place Suite 220 Tucker, GA 30084 770-414-3300 www.gnpec.org

Please click here and fill out this form for your grievances