Maintenance

To place your maintenance item onto the service schedule you simply need to submit a maintenance request using the link below and then click on MAINTENANCE. (IF YOU HAVE NOT ALREADY SET UP YOUR ONLINE PORTAL, YOU WILL NEED TO DO SO FIRST BEFORE YOU ARE ABLE TO SUBMIT A MAINTENANCE REQUEST!)

CLICK HERE https://secaminc.appfolio.com/connect

Urgent maintenance issues that require emergency dispatch of a technician should be communicated using the Emergency Number: 804-339-3111.

Some maintenance calls may involve a fee to the tenant. Calls to address tenant-caused maintenance issues are billable. Lock-out service calls are $75 due at the time of service.

If you would like to follow-up on a previously submitted request, please also use the Tenant Portal. Alternatively, you may leave a message in the office at (804)782-1187 as a last resort. These requests take longer as the messages are not checked daily!

Routine maintenance requests will be addressed within 5 business days.