Car Hire

Alamo Key Facts

This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.

The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent-A-Car brand that operates the branch location (referred to as “the Rental Company”) and will be governed by the law of the rental country. You should always read your rental agreement in full before signing it.

Note - Unless you purchase a waiver or protection product or one is included in your reservation as specified below, to the extent permitted by the law applicable to your rental agreement, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. For rentals in most countries, you will be liable even if the accident was not your fault. If you are liable, your liability includes loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and any towing, storage or impound fees of the vehicle. Third-party liability protection is included in your reservation unless you have booked utilising an Account Number and third-party liability protection is specifically excluded via the associated Corporate Account agreement.

Protection Products

Your rental agreement will include the following protection products:

• • Collision damage waiver full (DAMAGE WAIVER)

    • Collision Damage Waiver (CDW) is not insurance. The purchase of CDW is optional and not required in order to rent a vehicle. You may purchase optional CDW for an additional fee. If you purchase CDW we agree, subject to the actions that invalidate CDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico. When deciding whether or not to purchase DW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk.

    • DAMAGE WAIVER EXCLUSIONS/VOIDS

    • Damage Waiver does not apply to lost or damaged keys, key fobs, transponders, Optional Accessories, or any liability imposed by law. Damage Waiver does not apply to damage occurring in Mexico. The following shall invalidate Damage Waiver: if Vehicle is damaged when used or driven: by any person other than Renter or AAD(s) without Owner's prior written consent; by any person if there is reasonable evidence the driver was impaired by the use of alcohol, narcotics, intoxicants, or drugs, used with or without a prescription; by any person committing a felony or otherwise engaged in a criminal act; in a race or speed contest; to tow or push anything; outside the states authorized; under authority of any license that is suspended, revoked, invalid or does not belong to the driver; to transport persons or property for hire; in a wanton or reckless manner or if Vehicle is deliberately damaged; on an unpaved road or off road; to transport explosives, chemicals, corrosives or other hazardous materials or pollutants of any kind; or if Renter misrepresents facts to Owner pertaining to rental, use, or operation of Vehicle; or if Vehicle's interior components are stolen or damaged when Vehicle is unlocked or keys are not secured; or if Renter fails or refuses to provide Owner, police, or other authorities with a full report of any accident or vandalism involving Vehicle or otherwise fails to cooperate with Owner, police, or other authorities in the investigation of any accident or vandalism. If Vehicle is stolen and Renter fails to do any of the following: return the original ignition keys and Owner's key tag identifying Vehicle; file a police report within 24 hours after discovering the theft; cooperate fully with Owner, police and other authorities in all matters connected with the investigation of the theft; ensure that the Vehicle's ignition is turned off at the time the Vehicle is stolen.

  • Extended protection (EXTENDED PROTECTION)

    • The purchase of Extended Protection (EP) is optional and not required in order to rent a vehicle. This is a summary only and is subject to all provisions, limitations, exceptions and exclusions of the EP policy. Upon request, a copy of the policy is available for review. EP may provide a duplication of coverage already furnished under a personal insurance policy or some other source. Owner’s employees, agents or endorsees are not qualified to evaluate the adequacy of renter’s existing coverage. Optional EP provides you with minimum financial responsibility limits (at no charge to you) as outlined in the applicable motor vehicle financial responsibility laws of the state where the vehicle is operated AND excess insurance provided by the insurance policy. This supplies you and any authorized drivers with third-party liability protection with a combined single limit per accident equal to the difference between the minimum financial responsibility limits referenced above and $1,000,000 Combined Single Limit per accident. EP will respond to third party accident claims that result from bodily injury, including death, and property damage that arise from the use or operation of the vehicle as permitted in the Rental Agreement. The policy does not provide coverage for any loss arising from the use or operation of Vehicle in Mexico.

Equipment Products

This rental does not include equipment products.

Minimum Rental Requirements

Your rental will be subject to the following minimum requirements:

• • FORMS OF PAYMENT

    • The following forms of payment are accepted at the end of the rental. VISA® MasterCard® American Express® Discover Network® Debit card Cash Traveler's check Prepaid gift card Money order Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Alamo is not responsible for any overdraft fees incurred.

Additional Rental Policies

Your rental will be subject to the following additional rental policies:

• • CROSS BORDER POLICY

    • Vehicles rented in the US can be driven throughout the US and Canada. Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.

  • REFUELING SERVICE

    • As a customer, you have a choice as to how you would like to pay for fuel. Option 1 - Prepay Fuel --This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. The price is based on an estimate of current fuel prices and the average tank size for the car received. No refunds will be issued for unused gas. Option 2 - We Refill. --This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. Option 3 - You Refill. --This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Additional Charges & Liabilities

You will be responsible for the following additional charges or liabilities if incurred:

• • Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products

  • Damages, theft or third-party liabilities not covered by a protection product in accordance with the rental agreement

  • Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus a reasonable administration fee

  • Rental charges for late returns

  • Any legal fees incurred collecting any payments due under the terms of the rental agreement

  • A reasonable collection fee if a vehicle is not returned to the original rental office

  • The cost of cleaning the vehicle if you return the vehicle in a dirty condition

When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities – see Forms of Payment & Deposits.

Vehicle return & Damages

When you return the vehicle, we recommend that you are remain present until the vehicle is inspected by the Rental Company. You may have to wait during busy times. If there is any change in condition of the rental vehicle which exceeds normal wear and tear then this will be recorded by the Rental Company on a written post rental inspection report a copy of which will be provided to you.

If you choose not to be present for the post-rental inspection the Rental Company will inspect the vehicle in your absence. In the event of any change of condition that exceeds normal wear and tear to the rental vehicle then the Rental Company will notify you and this will be recorded on a written post rental inspection report.

Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.

For more information on damage dispute resolution, see the Damage Dispute Policy in the Rental Policies section.

Important information about your rental

ADDITIONAL DRIVER

Additional drivers must meet same rental qualifications as the renter. Additional drivers must appear at the rental counter with the primary renter. An additional daily fee may apply for any additional drivers.

CASH POLICY

Most locations do not accept cash as a deposit at the beginning of the rental. Renters may use cash as form of final payment upon return of the vehicle. Renter must meet location's cash rental requirements. Locations that accept cash may limit vehicle selection based on the location's policy. Please review the following guidelines: %u2022 Renter must meet location's cash rental requirements. %u2022 A deposit in the amount of the calculated rental charges, plus an additional deposit, is required. %u2022 Renters may use cash as form of final payment upon return of the vehicle.

CROSS BORDER POLICY

Vehicles rented in the US can be driven throughout the US and Canada. Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.

DAMAGE WAIVER

Collision Damage Waiver (CDW) is not insurance. The purchase of CDW is optional and not required in order to rent a vehicle. You may purchase optional CDW for an additional fee. If you purchase CDW we agree, subject to the actions that invalidate CDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico. When deciding whether or not to purchase DW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk.

DAMAGE WAIVER EXCLUSIONS/VOIDS

Damage Waiver does not apply to lost or damaged keys, key fobs, transponders, Optional Accessories, or any liability imposed by law. Damage Waiver does not apply to damage occurring in Mexico. The following shall invalidate Damage Waiver: if Vehicle is damaged when used or driven: by any person other than Renter or AAD(s) without Owner's prior written consent; by any person if there is reasonable evidence the driver was impaired by the use of alcohol, narcotics, intoxicants, or drugs, used with or without a prescription; by any person committing a felony or otherwise engaged in a criminal act; in a race or speed contest; to tow or push anything; outside the states authorized; under authority of any license that is suspended, revoked, invalid or does not belong to the driver; to transport persons or property for hire; in a wanton or reckless manner or if Vehicle is deliberately damaged; on an unpaved road or off road; to transport explosives, chemicals, corrosives or other hazardous materials or pollutants of any kind; or if Renter misrepresents facts to Owner pertaining to rental, use, or operation of Vehicle; or if Vehicle's interior components are stolen or damaged when Vehicle is unlocked or keys are not secured; or if Renter fails or refuses to provide Owner, police, or other authorities with a full report of any accident or vandalism involving Vehicle or otherwise fails to cooperate with Owner, police, or other authorities in the investigation of any accident or vandalism. If Vehicle is stolen and Renter fails to do any of the following: return the original ignition keys and Owner's key tag identifying Vehicle; file a police report within 24 hours after discovering the theft; cooperate fully with Owner, police and other authorities in all matters connected with the investigation of the theft; ensure that the Vehicle's ignition is turned off at the time the Vehicle is stolen.

DEBIT CARD POLICY

Please see Renter Requirements policy for debit card information.

EXTENDED PROTECTION

The purchase of Extended Protection (EP) is optional and not required in order to rent a vehicle. This is a summary only and is subject to all provisions, limitations, exceptions and exclusions of the EP policy. Upon request, a copy of the policy is available for review. EP may provide a duplication of coverage already furnished under a personal insurance policy or some other source. Owner’s employees, agents or endorsees are not qualified to evaluate the adequacy of renter’s existing coverage. Optional EP provides you with minimum financial responsibility limits (at no charge to you) as outlined in the applicable motor vehicle financial responsibility laws of the state where the vehicle is operated AND excess insurance provided by the insurance policy. This supplies you and any authorized drivers with third-party liability protection with a combined single limit per accident equal to the difference between the minimum financial responsibility limits referenced above and $1,000,000 Combined Single Limit per accident. EP will respond to third party accident claims that result from bodily injury, including death, and property damage that arise from the use or operation of the vehicle as permitted in the Rental Agreement. The policy does not provide coverage for any loss arising from the use or operation of Vehicle in Mexico.

REFUELING SERVICE

As a customer, you have a choice as to how you would like to pay for fuel. Option 1 - Prepay Fuel --This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. The price is based on an estimate of current fuel prices and the average tank size for the car received. No refunds will be issued for unused gas. Option 2 - We Refill. --This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. Option 3 - You Refill. --This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

WHEELCHAIR LIFT VANS

Alamo is committed to providing a range of mobility devices for our customers with disabilities. Hand controls, spinner knobs, and pedal extenders are available at no additional charge. At this time, we do not offer vehicles equipped with wheelchair lifts. In many metropolitan areas, you can find specialty companies that provide vehicles with wheelchair lifts and other devices for both long- and short-term rentals.

DRIVER'S LICENSE INFORMATION

Customers who reside in the United States, U.S. Territories, or Canada Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions: They also present an Active Military ID, and They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information. Customers travelling to the U.S. and Canada from other countries It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. Customers traveling to the United States and Canada from another country must present the following: Their home country driver’s license, and If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license. If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented. Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification. In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation. Other requirements Photocopies of Driver’s Licenses are not accepted “Learner’s Permits” are not accepted. Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.

12&15 PASSENGER VAN CORPORATE REQUIREMENTS

12 & 15 Passenger Vans Renters of these vehicles must be 25 years of age or older. If the primary driver of this vehicle is 25 years of age or older, they must accept the terms and conditions below. The following terms apply to the rental of this type of vehicle, in addition to those set forth in the Rental Agreement. Please read before booking your rental. The van will not be operated or used in Canada. The van does not meet Federal Bus Safety Standards and will not be used to transport children in the twelfth (12th) grade or younger, other than family members, for school related functions. Additional Terms & Conditions, if renting in California Each driver of the van shall possess the requisite driver's license necessary for the operation of the van dependent on usage and/or organizational status of the renting company. That if the van is to be used for transporting passengers for hire or profit, or by any nonprofit organization or group, all drivers of the van shall possess a valid class B license with a passenger transport endorsement. That if the van is used by any public or private school or school district (including any California community or state college), as governed by Section 39800.5 of the Education Code or Section 10326.1 of the Public Contract Code, all drivers of the van shall possess a valid class B license with a passenger transport endorsement. Additional Terms and Conditions if renting in Rhode Island All renters and additional drivers must have liability insurance that transfers to the rental vehicle. For a personal auto policy the renter and all drivers must have minimum liability coverage of $100/$300k or $300k combined single limit. For a commercial auto policy the renter/driver must have minimum liability coverage of $1,000,000 and list "Enterprise Holdings, Inc., its subsidiary and affiliated companies and limited liability companies", as an additional insured. Additional Terms and Conditions if renting in Connecticut, New Jersey, New York and Vermont All renters and additional drivers must have verifiable collision, comprehensive and liability insurance. Vans may not be used to transport non family members that are in the twelfth (12th) grade or younger A major credit card is required for deposit to rent a 12/15 passenger van in New York, Vermont and Newark Airport. If renting in New Jersey, a major credit card may be required. Renters should contact the branch prior to making a reservation for payment requirements.

PERSONAL ACCIDENT/EFFECT COVERAGE EXCLUSION/VOIDS

Personal Accident Insurance shall not cover any death or injury caused wholly or partly, directly or indirectly by suicide, attempted suicide, or self inflicted injury; aircraft travel, except as a passenger in a licensed aircraft on a regularly scheduled flight; committing or attempting to commit a criminal offense; an accident which occurs while under the influence of alcohol or narcotics, unless prescribed by a physician; an accident which occurs while participating in a prearranged or organized race or testing of a vehicle; war or any act of war; or engagement in an illegal occupation; nor shall this insurance be in effect if Renter converts Vehicle or during any period Renter is in violation of the Rental Agreement. Renter shall be deemed to have converted Vehicle whenever Vehicle is not returned to the Owner by the return date or by the extended return date. Personal Effects Coverage shall not cover automobiles, automobile equipment, motorcycles, watercraft, motors, or other conveyances or their appurtenances, furniture, currency, coins, deeds, bullion, stamps, tickets, securities, documents, contact lenses, artificial teeth and limbs, perishables and animals. Loss or damage to property while actually being worked upon, or while in the care, custody or control of any common carrier are also not covered. The policy does not cover loss by mysterious disappearance. All losses by theft must be reported to the appropriate law enforcement authorities or they will not be covered.

PERSONAL ACCIDENT INSURANCE

Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered at the time of rental for an additional daily charge. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers or any member of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI/PEC is subject to the provisions, limitations and exclusions of the PAI/PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or CHUBB Insurance in Canada. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. The location is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC.

PERSONAL ACCIDENT INSURANCE EXCLUSIONS/VOIDS

Personal Accident Insurance shall not cover any death or injury caused wholly or partly, directly or indirectly by suicide, attempted suicide, or self inflicted injury; aircraft travel, except as a passenger in a licensed aircraft on a regularly scheduled flight; committing or attempting to commit a criminal offense; an accident which occurs while under the influence of alcohol or narcotics, unless prescribed by a physician; an accident which occurs while participating in a prearranged or organized race or testing of a vehicle; war or any act of war; or engagement in an illegal occupation; nor shall this insurance be in effect if Renter converts Vehicle or during any period Renter is in violation of the Rental Agreement. Renter shall be deemed to have converted Vehicle whenever Vehicle is not returned to the Owner by the return date or by the extended return date.

FORMS OF PAYMENT

The following forms of payment are accepted at the end of the rental. VISA® MasterCard® American Express® Discover Network® Debit card Cash Traveler's check Prepaid gift card Money order Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Alamo is not responsible for any overdraft fees incurred.

ROADSIDE PROTECTION

Alamo Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Collision Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-803-4444.

ROADSIDE PROTECTION EXCLUSIONS/VOIDS

Roadside Assistance Protection does not waive the customer's responsibility for: Cost of a replacement tire. Roadside Assistance Protection does not apply in Mexico.

RENTER REQUIREMENTS

All renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. Individuals with learner's permits are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. This is only a summary. For additional details, please reference the Driver’s License Information Policy. AGE – The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Premium cars, Intermediate SUVs, Standard SUVs, Minivans and Convertibles. NON CREDIT CARD DEPOSITS – Debit cards are accepted at the time of rental with a roundtrip travel ticket, e-ticket, or travel itinerary that shows the renter's name and discloses a return date and port of entry. Renters using a debit card as a depo