Car Hire

Car Hire

Terms and guidance applicable to all bookings

Total Damage Excess Waiver (TDEW):

Inclusions

• • The excess otherwise payable under the Collision Damage Waiver

  • The excess otherwise payable under the Theft Protection

  • Damage to:

    • • Wheels & Tyres

      • Windows/Windscreen

      • Interior

      • The underside or roof of the car

  • Replacement Keys

Exclusions

• • Damage occurring as a result of your or a member of your party's negligence (including, but not limited to, where any rental vehicle has been driven off-road, has been driven on unsealed roads, has been driven without due care and attention, or has been driven negligently)

  • Where the driver is under the influence of alcohol or drugs

  • Where the driver(s) has not been named on the rental agreement

  • Damage caused by the rental vehicle being towed away by anyone not authorised by the rental company.

If any of these exclusions apply, your liability to pay for any damage may not be waived and you could be liable for the full cost up to and exceeding the excess.

Collision Damage Waiver (CDW):

Your rental will always include Collision Damage Waiver. Collision Damage Waiver will waive your liability to pay for damage to the vehicle during the period of hire, subject to the exclusions listed below.

Your liability is waived subject to you paying a charge, referred to as an 'excess' which limits your liability to the excess itself. In some instances, an excess will not apply and you will be advised of this at the time of making your booking.

Where damage is caused to the vehicle on separate occasions, each incident will be considered as a separate claim, and therefore you may be liable for more than one excess.

Collision Damage Waiver covers most circumstances where damage has been caused to the vehicle during the period of hire. However it is subject to certain exclusions which may differ between car rental companies, so we recommend checking these with the rental company on picking up the car. Common exclusions are listed below.

Exclusions:

• • Damage to the windows/windscreen, interior, wheels, tyres, underside or roof of the car

  • Damage occurring as a result of your or a member of your party's negligence (including, but not limited to, where any rental vehicle has been driven off-road, has been driven on unsealed roads, has been driven without due care and attention, or has been driven negligently)

  • Where the driver is under the influence of alcohol or drugs

  • Where the driver(s) has not been named on the rental agreement

  • Damage caused by the rental vehicle being towed away by anyone not authorised by the rental company.

In any of these circumstances, your liability to pay for any damage may not be waived and you could be liable for the full cost up to and exceeding the excess.

Theft Protection:

Your rental will always include Theft Protection (also known as Theft Waiver).

This covers you for the theft or damage resulting from theft or attempted theft of the vehicle, its parts and accessories up to their full value and any loss that the rental company may incur.

Once the rental vehicle is in your possession, your loss will be limited to the value of the excess, provided the keys are returned in accordance with the terms and conditions of your rental agreement with the rental company.

Please note that you will be responsible for paying the excess amount on any claim.

Exclusions:

• • You must take care to look after the keys. If the keys are lost, damaged or stolen, you may be liable for the reasonable costs of obtaining replacement keys which will be in addition to any excess deposit paid.

  • Further costs exceeding the excess may apply if the theft of the car is the result of your negligence, or of the loss, damage or theft of the keys. The rental company may approach you directly for these costs, which could be up to the full value of the car.

  • Your personal possessions are not covered by a vehicle's Theft Protection policy. For this reason, we recommend you take out travel insurance

Mechanical difficulties/accidents and theft:

In the event of theft or any mechanical difficulties or accidents involving your car, it is important that you report them to the rental company's local representative within 24 hours.

In the event of theft or an accident you must also complete an accident report form by the end of the rental period.

You should notify the local police in the case of an accident or theft, and obtain a signed police report.

You should also obtain full details of third parties or witnesses to any accident or any other damage.

The rental company must arrange or authorise the repair or replacement of a vehicle. Their name and contact details are shown on your voucher and rental agreement.

You should retain copies of all rental documentation in the event an insurance company is involved.

Your insurance cover may be rendered invalid if this procedure is not followed correctly; this may prejudice any claim for compensation.

A check-in form must be signed by you and the rental company on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.

Extras payable locally:

One way rental charge 250.00USD

Last updated: 18 June 2011