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Google translation - kinda lame
SYSTEM -112
Security and stable socio-economic development of the Russian
Federation depends on the effectiveness of the mechanism to respond
quickly to emerging threats. A series of tragic events of recent years
, when he had to urgently mobilize forces simultaneously several
federal executive bodies and organizations that have demonstrated
need for a unified service to coordinate all response forces .
2 In the Russian Federation and created the second decade operates a
unified state system of disaster
situations. Four years has the National Center for Crisis Management ,
who took over the function of the body everyday
SPARES management at the federal level .
At the municipal level authorities are daily management SPARES single
dispatch service , based on which a system of providing call emergency
services on a single number
"112" .
Creating SYSTEM -112
is directed to :
acceleration response and improved interaction of operational services
in emergency situations;
organization of a unified information space for response services ;
raise awareness of the occurrence of emergencies , how to protect
themselves and the measures taken to combat the adverse effects;
reducing the cost of implementation
activities to prevent and 3
dealing with emergencies .
Targets SYSTEM -112 :
business call emergency services on the basis of
"Single window" ;
organization of a series of measures to ensure the acceleration
response and better cooperation with emergency services call (
incident report );
implementation of the requirements for harmonization of ways to call
emergency services in the Russian Federation
4 European legislation
Union.
SYSTEM -112 is necessary not only to improve the responsiveness and
ease of handling people for help, but also to raise awareness about
the services themselves operational assumptions emergencies , major
accidents and disasters.
It provides information interaction of the daily management of a
unified state system of prevention and liquidation of emergency
situations, including single dispatch service , on-duty
5 emergency dispatch services
operational services , which list
determined by the Government of the Russian
Federation , including service:
fire protection ;
police;
ambulance ;
emergency gas network ;
" Anti-terror" .
SYSTEM -112 is geographically distributed automated information
management system and consists of the following major subsystems ,
such as:
Telecommunications - passing calls ( reported incidents ) , including
phone calls and short text messages ( SMS ) from users ( subscribers)
of fixed or mobile telephone communications
in -112 , as well as the passage of the call ( incident report ) of
system - on-duty 112 in the respective emergency dispatch services
6 operational services .
Information and communication
- Storage and updating databases, processing of information about
calls received ( incident report ) and the possibility of obtaining
information about the incident from the archive online, as well as
information and analytical decision support for emergency response to
calls received ( incident report ) and planning response. The
structure of the subsystem includes a call center , which is made
receiving and processing calls ( reported incidents ) , coming into
the system -112 .
Advisory services - providing information and reference assistance to
persons applying for
number " 112 " on life safety .
Geoinformation - reflects on the basis of electronic cards natural
geographic , socio- demographic, economic and other characteristics of
the territory , the location of the person who applied for number
"112" , and (or) the subscriber unit , which was done with the call (
incident report ) , the scene and the location of vehicles
means emergency services involved in the incident response .
Monitoring - the receipt and processing of information and signals
from sensors installed on the controlled stationary and moving objects
, including the road terminals of emergency response
"ERA - GLONASS" and terminals GLONASS / GPS, installed on vehicles
means emergency services involved in the response to the incident , transport
vehicles carrying dangerous goods .
Information security - protection of information and its processing
system -112 .
7
STRUCTURE -112
Center for Crisis Management
8 Calls to "112"
Municipal District *
Call to the number "112"
01 02 03 04
DDS
"01"
DDS
"02"
DDS
"03"
DDS
"04"
System Operator -112
Single dispatch service
The administrative center of the Russian Federation
Call Center
9
01 02 03 04
* If in the metro area , all operators -112 systems are busy, the call
is routed to the call center
administrative
service
" Anti-terror"
DDS
"01"
DDS
"02"
DDS
"03"
DDS
"04"
Center of federal subject
Operation of the system
reception on the number "112" call ( incident report via e-mail, fax,
SMS , web- portal );
caller ID , obtaining information from the operator
the whereabouts of persons who have applied for number "112" , and
(or) the subscriber device , which was done with the call ( incident
report );
getting back in touch in case of a sudden interruption of connection
10 ( automatic callback ) to obtain and analyze information about the incident ;
transmission of information on incidents in duty and service dispatch
emergency services in accordance with their competence by:
→ conference
→ Call Forwarding
→ calling cards allow remote
psychological support person , contact number "112" ;
registration of all incoming and outgoing calls ( reported incidents )
under number "112" ;
maintaining a database of the basic characteristics of incidents of
beginning and completion of the main results of emergency response to
the call received ( incident report );
the ability to receive calls ( reports of incidents ) in foreign
languages. Subjects of the Russian Federation shall have the right to
approve the list of municipalities, where according to local
conditions necessary to ensure receiving calls ( reported incidents )
on the state language of the republic within the Russian
Federation and (or) other languages of the peoples living in the
territory of the Russian Federation .
SYSTEM -112 operates around the clock and is in constant readiness for
emergency response organization calls ( incident report ) .
11
Results of national tests SYSTEM -112
clearly demonstrated the benefits of its work :
created "one window" to receive messages about all emergencies and accidents ;
reduced response time of operational services , increased reliability
and efficiency of information on the progress of the response ;
emergency services are unloaded from calls that are not emergencies .
12
In addition, progress was found solutions to implement the following
subsystems SYSTEM -112 :
refined subsystem for receiving and processing messages regarding
automatic call forwarding based on the recognition of a problem
situation for key words or phrases of the applicant;
developed a solution for receiving reports of problem situations , not
only from citizens , but also on technical security and monitoring;
besides monitoring stationary objects implemented solutions for
monitoring moving objects ( emergency powers ) based on GLONASS .
Today in a call center
as well as in single dispatch services ( EDDS ) municipalities where
the system is deployed -112 is processed to 2 thousand messages per
day , 25 % of which are directly related to
competence of emergency services .
Practices SYSTEM -112 has shown that almost 400 thousand calls
emergency services , 45 % require complex application 2,
Also , analyzing the statistics , we note that up to 50 % of incoming
telephone "112" messages for question livelihood .
Housing services response time as a result of establishing a system
-112 decreased 2.5 times , as the system -112 allows you to control
all stages of the emergency response .
and in 25% of cases - 3 or more services. Statistics reflect a
decrease response time for complex quarter ie an average of 15 minutes
, which is very important for
save lives in an emergency.
number
Call night
200
150
time
response , min.
35
13
30
Statistics call emergency services and essential services by number "112"
100 25
50 20
50 %
4%
10 %
25 %
0 15
11%
10
"01" "02" "03" "04" life-support services 0
Operating experience of the pilot area of Kursk region helped to
formulate an integrated approach to
Assistance to the population during emergencies and incidents
significantly optimize the performance of supervisory personnel and
create a systematic basis for the continuation of work.
SYSTEM OB1ESPECH1ENIYA2VYZOVA
Emergency services
Population Kursk region organically
apprehended a single phone . 15
Reorientation is observed messages from phone " 01 ", " 02 ", " 03 ",
" 04 " on the phone "112" .
This room today really began
"Popular" and people know that they will help, and no call to remain
unchecked . This is confirmed by the results of opinion polls .
© FGBI " Consolidated edition MOE Russia ", 2011 Printed in " Lin
-Inter ." 1000 copies .
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