Policies

*** PLEASE READ BELOW FOR ALL DETAILS~~WELCOME to ROSHKO Innovations!!~We create amazing custom carved gifts ~we design, create, carve, and finish your special gift~ from our home to yours. What a perfect gift that will last a lifetime!! We would like to thank our great customers for making our business a success!

TURN-A-ROUND

Any orders placed will be made in a first come, first serve basis. We will take 3-8 business days to complete the gift and 3-5 business days for shipping-- please keep in mind weekends and holiday!!

PERSONALIZATION CHANGES

In order to personalize any of the gifts, please email. If there is more involved then just adding the personalized name or date there may be an upgrade/new design charge.

BULK DISCOUNT PRICING

We offer a discounted rate on an order of 3 or more signs--plus a combined shipping rate.

We offer the combined shipping rate on 2 or more signs as well when the two signs are purchased together.

ADDRESS CHANGES

If you wish to change the shipping address, please email us

OUTDOOR SIGN STATEMENT**FINISHING OF SIGNS

We put an indoor/outdoor sealant on our signs but DO NOT recommend that they be placed outdoors in the direct elements. The harsh wind, rain, snow and sun can wear the finish off and damage the sign. If a person decides to place outside we suggest they have partial protection from all the elements and that the sealant be re-applied annually. We are sorry but we cannot guarantee a sign that has been placed outside.

COMMUNICATION (telephone)

Depending on our demand may result in a delay in confirmation of orders and email replies. I'm sorry but we do NOT communicate any order information via telephone. Any requests, questions, or otherwise, can be sent in an email through EMAIL conversation. We will also have a record for communications this way. Please understand and respect this policy, thank you :)

EXPEDITING ORDERS

Sorry, We do not expedite any orders.

MISTAKES

If there is a mistake on our part, we will re-make and re-ship the sign with no extra cost to you. If there is a mistake on your part, we regret that we can not re-make or re-ship the sign without charging again. However, if this were to happen, we do offer a discounted rate for such mistakes.

PROOFING

All personalized items require an approved proof from the customer prior to us starting work, please expect a delay with our reply. You will be placed in line behind previously requested projects, as these are done in a first come first serve basis.

PICTURES OF COMPLETED GIFTS

Because we do not have the man power and time, (photos and posting them do take a fair amount of time) we Do Not send pictures of the completed gifts. We are sorry, as many of you will not see the product if it is shipped elsewhere but maybe the recipient would be gracious enough to take and send a photo for you.

***Another Note-- Each piece of wood is different in that it takes the stain differently...some wood takes the stain and it comes off a shade darker or a shade lighter then the next piece of wood.

We DO NOT use different colors of stain for each sign. The same colors are used for each sign.

The lighting in photography also plays a part in how the coloring comes off on the sign. The computer monitor settings can also play a part in how the coloring comes off...

there are so many factors for lighting of a picture and we simply cant control them all :) So PLEASE be aware of this note when purchasing-- that it could be a shade lighter or darker!!

THANK YOU SO MUCH for visiting us! Your business is truly appreciated and we hope to be working with you soon!

KIND REGARDS, Ron and Sherri Kobes :) from ROSHKO innovations.