FAQ's

How do I purchase tickets?

GHOST WALKS: You may purchase tickets to any of our walks/tours by arriving 15-30 minutes before the start time. All in-person ticket sales are CASH ONLY and exact change is appreciated.

GHOST DINNERS:
Call (585) 323-9899 to make reservations. The presentation fee will be collected during the presentation (CASH ONLY). There is an additional $10 service fee payable to the restaurant for any guest not purchasing an entree during the presentation.

COURSES & EVENTS:
Pre-registration is required and must be made in advance by calling (585) 5-HAUNTS or emailing RochesterGhosts@gmail.com. Some events may require pre-payment, which can be made by PayPal (service fee $5) or in cash (no service fee) at any of our other events.

Can I purchase tickets with a credit/debit card or PayPal?


We no longer accept credit/debit cards or PayPal due to a high incidence of fraudulent charges. We apologize for the inconvenience.

Is there a children's price? What about very young children/infants?

GHOST WALKS: Children aged 4-10 years are only $5, children 11 & older pay full admission of $10 on our 7:30pm & 9pm Ghost Walks. Infants and children 0-3 years of age are welcome at no charge; strollers are welcome!10:30pm Ghost Walks are not recommended for children, and are a flat price of $15 per person.

TERROR TOURS & GHOST DINNERS: Full admission price is charged. These presentations may not be suitable for children under 10 years of age.

Do you offer any discounts?

We are currently offering $5 off admission for our men and women in uniform to say thank you for serving your communities and your country! Active and retired military, police, fire, and ambulance just have to show valid ID for the discount. We also sometimes place coupons in our advertisements, so be on the lookout!

What is a Ghost Walk?


Our Ghost Walks are short walking tours of areas believed to be haunted. You will hear historical facts as well as true ghost stories and area legends. We use various ghost hunting equipment on our walks, much like the equipment you see on "Ghost Hunters" or "Ghost Adventures." Our tours are a unique and unforgettable experience for the whole family!

How long do they last?

Our walks & tours last approximately one (1) hour and 15 minutes but may run shorter/longer.

Are there costumed actors?

We do not employ costumed actors. We cannot control the ghosts, other guests, or non-guests.

Do you use ghost hunting equipment during the walks?

Yes! Weather-permitting, we may demonstrate some of the latest ghost hunting equipment such as the PX device, K-II meter, EVP Listener, Thermocouple, and more. We'll explain various phenomena such as EVP's, EMF's, ITC and more for those interested in the science of real paranormal investigation.

Do I get to use the ghost hunting equipment?

We may allow guests to use our ghost hunting equipment with care. Some equipment may not be usable during rain or inclement weather. All equipment is for entertainment purposes only. You must be 18 years of age or older and we may require a valid driver's license or state-issued ID to be held by a guide until the item is safely returned. Children must be closely supervised by a responsible party 18 years of age or older. Guests are responsible for any equipment while they are using it or allowing another guest to use it. If any equipment is damaged during use, the responsible guest will be required to pay for 100% of the cost of replacing the item before their photo ID is returned.

Do you cancel because of rain?

The show must go on! Our Ghost Walks depart rain, snow, sleet, wind, or (preferably) full moon light.

Are Ghost Walks appropriate for all ages?

This is for parents/guardians to decide. We try to make our Ghost Walks fun for all ages, and we pride ourselves on providing our customers with an interactive experience. Our 10:30pm Ghost Walks tend to be more adult-oriented. Children are always treated to a free piece of candy on our Ghost Walks!

Are the Ghost Walks handicap-accessible?

Yes! Our Ghost Walks are easy walking tours which are confined to public sidewalks so wheelchairs, motorized scooters, walkers, canes, and assisting dogs are welcome. Some walks involve inclines, crossing the street, or going off-sidewalk into grassy areas or cemeteries, so please contact us with any specific questions and we will be happy to help you select the right tour for your needs.

What should I bring?

Weather-appropriate clothing, comfortable walking shoes, and a camera to capture images of the ghosts that grace our tours! If you have ghost hunting equipment, bring it! If it is raining, please consider an umbrella or poncho. We ask that you do not film or video tape during the entirety of our ghost walks. Flashlights aren't necessary, as most areas are sufficiently lit.

Where should I park?

Rochester Candlelight Ghost Walks does not provide parking, however there are many free places to park conveniently within a short walking distance of most of our ghost walks. Please utilize on-street parking for our Mt. Hope walks/tours and Flower City Ghost Walks on either Reservoir Avenue or Highland Avenue. For our Spirits of Sea Breeze, Haunts of Henrietta, and Phantoms of Fairport Ghost Walks and our Lady in White Terror Tours, there are nearby lots without parking restrictions just a few feet from the walk starting point. It is your responsibility to obey all signs regarding parking and to lock your vehicle and secure your valuables! All parking is at your own risk, and Rochester Candlelight Ghost Walks, its employees, agents, and affiliates are not responsible for any damages or losses involving your vehicle or personal belongings.

Why can't we go into the cemetery/buildings?


For the safety of everyone on the tour, we restrict guests to well-lit paved paths and avoid private property. The experience is just as fun and your chances of spotting a ghost are nearly just as good! Many of the buildings featured are businesses open to the public so guests may go inside before/after if the business permits.

Can I bring my pet?

For Ghost Walks only, we welcome well-behaved dogs to join in on the fun! We ask that dogs be on leashes and their owners keep them under control and towards the back of the tour group. Dogs shouldn't bark or otherwise disrupt the tour, and the owner should be mindful of any other tour guests that are uncomfortable around their dog. Please leave your other types of pets at home! No pets are allowed at any of our Ghost Dinners, courses, or special events with the exception of assisting animals with papers.

What is a Ghost Story Dinner?

Our Ghost Story Dinner is a customer favorite! Enjoy a sit-down dinner and drinks in a real haunted inn while you listen to our best ghost stories and hear a history of the location. At the conclusion of dinner, enjoy a spooky seance to channel the ghosts of the inn! Our ghost story dinners are more intimate than our walks, with a maximum number of 20 guests. Please note that this event takes place on a 2nd floor and there is no elevator.

How long does a Ghost Story Dinner last?

Our Ghost Story Dinners last approximately two to three (2-3) hours, but may run shorter/longer depending on group size.

Are dinner and drinks included?

So that we do not restrict guests to a set menu, dinner and drinks are not included. You may choose from the full menu of the restaurant, which includes alcoholic beverages. Please note that gratuity is not included and tipping your server is both appropriate and appreciated.

What kind of food is served during the dinner?

You will be able to choose from a full menu of items including burgers, chicken, steak, seafood, salads, soups, and vegetarian options, as well as a full bar and dessert menu. The restaurant serves complimentary fresh-baked bread and three bean salad with dinner. Please note that the restaurant cannot guarantee that trace amounts of allergens such as fish, shellfish, nuts, seeds, gluten, dairy, and eggs will not be present in any of their dishes.

Can I order alcohol during the dinner?


Yes! Please be responsible and drink in moderation, and have a designated driver or be prepared to use public transportation.

How do I pay for dinner and/or drinks?

You will be presented a bill at the end of dinner in order to pay for these items, which is separate from our presentation. You may pay by cash or credit card or any other method the restaurant accepts. Gratuity is not included in our presentation fee or on your bill.

Can I attend even if I do not purchase a meal?

You are welcome to attend without purchasing dinner/drinks. However, a $10 service fee will be assessed by the restaurant for any guest not purchasing at least an entree. Your patronage of the restaurant is what makes this event possible, so please plan on purchasing an entree!

Is the Ghost Story Dinner appropriate for all ages?

Our Ghost Story Dinner is appropriate for mature children age 10 and older, but younger children may attend at the discretion of their parents. Anyone under the age of 18 must be accompanied by an adult. Parents with children under age 10 are encouraged to consider our ghost walks, which are more family-friendly.

Do you do private parties?

Yes! We are able to plan private parties to meet your needs - ghost walks, haunted dinners, murder mystery events, seances, psychic reading parties & more. Halloween, birthdays, bachelor/ette parties, boy/girl scout events, guys/girls night out, business/club meetings, we can make sure everyone has a great time at a great price. Parties can be booked year-round pending availability. If you have a group of 8 or more, call (585) 542-8687 for more details or to schedule your private party today!

Do you require a deposit for private parties?

Yes. We require a minimum of 50% to reserve the date, and any remainder on the day of the party/event. All deposits are non-refundable.

Where can I buy the divining/dowsing rods used during the events?


We make and sell the divining/dowsing rods, so contact us to order a pair anytime!

Where can I buy a book of the ghost stories you tell?

Ralph Esposito has authored two books based on our Ghost Walks and his personal experiences. His books ("Ghosts of Old Rochesterville" and "Ghosts of Genesee Country") are available on Amazon.com and in select area bookstores, or you can contact us for more information.

Do you issue refunds?

We do not issue refunds for any reason for Ghost Walks. Please do not ask Tour Guides to issue refunds as they are not authorized to do so and do not carry cash. We do not issue refunds for dinner reservations, private party reservations, special event tickets or class fees unless a date is officially canceled by Rochester Candlelight Ghost Walks and/or the venue. We take credit card chargebacks very seriously, and will fight against fraudulent use of the chargeback system. In the event a chargeback is granted by the credit card company, we will take legal action to recover the funds on non-refundable tickets.

Can I exchange an unused ticket?

Tickets are assumed to be used on the date of purchase, and therefore are non-refundable, non-exchangeable, and non-transferable. We do not issue rain checks. Ghost Dinner reservations, special event tickets, and class fees are also non-refundable, non-exchangeable, and non-transferable.