Richard A McIntosh

Site Reliability Engineering Leader

Information Technology & Security Professional with full life-cycle Systems Engineering from Requirements to Operations and Maintenance. Experienced in Cloud Computing, HPC, Automation, IT Management, Forensics, & Information Security. 

Splunk (via Crest Data Systems) San Jose, CA

October 2017 - December 2022

Site Reliability Engineering Manager 

Technical leader with experience in Splunk's Cloud Products & Observability organizations and as a point of contact for Crest Data Systems, a partner of Splunk. Focused on Splunk's Cloud SaaS business and internal Splunk iIntelligence & monitoring environments.

◦  Led a team in close partnership with Splunk colleagues. Point of contact for Splunk cloud leadership team to Crest Cloud teams, with experience running agile sprint sessions and weekly planning sessions. 

◦  Responsible for creating and owning technical process documentation for Splunk Cloud SRE, as well as team policy and technical process documentation. 

◦  Conducted NPS surveys for internal customers and presented results to drive improvements.

◦  Helped grow Crest's US presence from 3 to 30 employees in the San Francisco Bay Area and established employee services needed to scale.

ProSync, Inc. Ellicott City, Maryland

July 2010 - September 2017

Director of IT

Experienced IT leader with a proven track record of success in aligning IT support with the strategic direction of a business. 

◦  Responsible for managing and supervising a team of IT professionals, implementing new policies and processes, and overseeing the migration of on-premise systems to the cloud. 

◦  Experienced in building new corporate capabilities, establishing vendor and partner relationships, and supporting business initiatives. 

◦  Skilled in network and hardware upgrades, virtualization, and cloud environments, with expertise in a range of technologies including Microsoft Office 365, Azure, Cisco, VMware, Linux, AWS, and security systems. 

◦  Proficient in project management, with experience building and presenting technology and business plans.

Tribal Brands (now Tribal Planet) San Mateo, CA

June 2008 - June 2010

Sr Unix Systems Administrator / SRE 

Experienced IT manager with a focus on server engineering and DevOps. ◦  Responsible for managing the full life cycle development, testing, and production of critical websites for clients, including concert tour websites, promotional marketing campaigns, and Verizon's VCastLive website. ◦  ◦  ◦  Successfully migrated servers from a hosted environment to a more cost-effective co-location and built out the necessary network and server infrastructure. 

◦  Experience hosting live video stream events and winning several awards for web development and production. 

◦  Skilled in virtualization, web development, database management, media streaming services, revision control systems, bug tracking, and web analytics. 

◦  Proficient in a range of programming languages including Java, PHP, and Python. 

Intel Corporation Folsom, CA

June 1997 - June 2008

Sr Unix Systems Administrator 

Experienced IT engineer with a focus on Unix and Linux systems.

◦  Responsible for managing thousands of servers from the hardware stack up to the installation of performance monitoring and standard OS data gathering tools. 

◦  Led a team to implement a standardized Linux OS change control synchronization methodology for a global customer environment, and managed the migration from Red Hat Linux to SuSE Enterprise Linux for multiple large internal design engineering groups. 

◦  Experienced in benchmarking and evaluating new server hardware, managing the roll-out of an SSH upgrade, and developing Linux builds for various server platforms. 

◦  Skilled in Linux VPN client services, Unix NIS account management, NFS file server data restores, and information security. 

◦  Led the Folsom chapter of the Intel Linux Users Group and developed "GroupManager," a Unix NIS permissions control and automation software that was adopted as standard and deployed to all supported Intel sites.