Business and technical writing, content development, editing, proofreading and more, including end-to-end documentation project management.
Past projects have included the following:
- Procedural and policy documents for customer self-service and agent-based customer service, technical support and account management (e.g., Methods and Procedures documents - M&Ps, Standard Operating Procedures - SOPs, "how-to" procedures, etc.)
- Online help (e.g., product and service descriptions, customer self-help information, FAQs, etc.)
- Newsletters
- User, installation and training guides
- Operations, administration and maintenance manuals
- Product specification documents
- Release notes
- Document templates
Among the design, development and production tools used are the following:
SharePoint, SDM 12, Word, Excel, PowerPoint, Visio, FrontPage, Adobe Acrobat, Lotus Notes, RoboHelp, HomeSite, SnagIt, HTML, UNIX/vi and more.
Past customers include Atos, Vonage, Premiere Global Services, Leapstone and AT&T.