Education:

D.B.A., Columbia Southern University, Orange Beach, AL, Dissertation Approved 2012, Degree 2013

M.B.A., Business Administration, Bellarmine University, Louisville, KY 2000 

M.P.A., Public Administration, Eastern Kentucky University, Richmond, KY 1981

B.B.A., Business Administration, Eastern Kentucky University, Richmond, KY  1980

Certifications:

• Monday.com, Administrator, 2024

• Monday.com, Learning Monday work management, 2024

• PMI Program Management Professional, PgMP, 2023

• Innovation Strategy Certificate, Cornell University ecornell, 2021

• PMI Agile Certified Practitioner, ACP, 2020

• PMI Project Management Professional, PMP, 2018 

• ASQ Certified Manager of Quality/Organizational Excellence, CMQ/OE, 2016

• ASQ Certified Six Sigma Black Belt, CSSBB, 2005

• IQF Certified Six Sigma Master Black Belt, CSSMBB, 2005

• Quality Manager Certificate, George Washington University CEEP, 1997

• ASQ Certified Quality Engineer, CQE, 1994

• ASQ Certified Quality Auditor, CQA, 1992

• Facilitator, Midwest Quality of Work-life Institute, 1986

Active Professional Development Engagements:

• Kentuckiana Project Management Institute section incoming President & President, 2024-2025.

• Subject Matter Expert/Technical Reviewer - Features and/or submissions and questions for Quality Progress magazine - ASQ, 2024 -

• ASQ Louisville Section - Membership/Certification Chairs, 2020-2021

• Indiana Wesleyan University - DeVoe Business School, Project Management program, PROJ 640 Monitor, 2018-

• Technical Committee Reviewer, ASQ, Annual World Conference Program, 2005-

Awards and Honors:

• BioStar Award - Farm Credit Mid-America 2022

• EKU International Alumni Office - Professional Achievement Award, October 2019

• IWU DeVoe School of Business Adjunct of the Month, October 2017

• Internal Consulting Excellence Award for Enterprise Solutions by Association of Internal Management Consultants, 2016 Award Letter

• Kentucky Colonel, Nominated by Louisville Metro Government, 2014

• Innovation in Government Award, Louisville Metro Government & Humana, 2012

• Examiner, Malcolm Baldrige National Quality Award, 2009

• Fellow, American Society for Quality, 2008

• Japan Benchmarking Team, ALCOA, 1990

• Phi Kappa Phi National Academic Honorary, 1980

• Kentucky State Government Administrative Intern Program, 1979

• Island Creek Coal Company Scholarship, 1978–1980

• Lyndon Baines Johnson Congressional Intern, 1977

• Kentucky Boys State Government, 1975

• Eastern Jefferson County All-District Basketball Team, 1975

• Basketball Team Captain, Eastern High School, 1976

• Class President, Eastern High School, 1972–1976

Experience:

Farm Credit Mid-America | Louisville, KY | Senior Program Manager | Process Improvement & Execution, 2018 - current

Services: Program Management -- Ag Retail Portfolio - Continuous Improvement Program - Project Management, Internal Consulting, Six Sigma Coaching, and Process Improvement; Strategic projects for Loan Origination/Servicing and Loan Accounting

Primary Clients: State Leaders of TN, KY, OH, and IN; Chief Financial, Lending, and Operations Officers

Louisville Metro Government | Louisville, KY | Director of Organizational Development | Mayor's Office -- Office of Productivity Improvement & Innovation, 2017-2018

Services: Continuous Improvement Consulting and Training

Supervised staff of 6

Baptist Health Medical Group | Baptist Health System KY and IN -- Executive Director for Performance Improvement, 2016-2017

Services: Performance Improvement, Data Analytics, and Clinical Programs.  Supervised staff of 16

Humana Inc., Enterprise Solutions -- Director Quality Engineering Consulting, 2005–2016

Service Ops Strategic Consultancy -- Strategic Consultant, 2003-2005

Services: Operational Excellence Consulting for Quality/Process/Learning, and Talent Development featuring Lean/Six Sigma Certification

Supervised staff of 12

Adjunct Faculty, Graduate and Undergraduate, 2005–current

DeVoe School of Business

Indiana Wesleyan University

Courses:  Graduate and Undergraduate business courses featuring Ethics, Quality/Project Management, Strategic Planning, Stats, Research, and Project Management

Adjunct Faculty, Graduate Faculty, 2017-2018

Southern New Hampshire University

Online graduate business courses

Director of Continuous Improvement, 1997–2003

Radio Sound, Inc.

ISO 9000 Certification Management Representative

Courses: ISO 9000 Overview, Six Sigma Green Belt Training

Supervised staff of 25

Adjunct Instructor, 2000–2003

Bellarmine University

Course: MBA program - Quality Management

Statistical Process Control Coordinator, 1991–1997

Southern Graphic Systems, Inc.

ISO 9002 Certification Management Representative – Cylinder Division

1996 Indiana State Award for Process Excellence – Cylinder Division

HR Representative at Plant Level for All HR Functions

Supervised staff of 5

Employee Involvement Coordinator, 1988–1990 | Plant Safety Coordinator, 1990

Mastic Corporation

Supervised staff of 3 

Quality of Worklife-Employee Involvement Coordinator, 1986–1988

American Greetings

Supervised staff of 2

Graduate Research Assistant, 1985-1986

Southern Illinois University at Carbondale

Management Instructor, 1983–1984

Jefferson Community and Technical College

Courses: Business management

General Foreman, 1981–1983

Poly-Cycle, Inc.

Supervised staff of 5

Research Skills: 

Management Science and Research Methods regarding organizational transformation.

Books:  

Pollock, R., & Pollock, S. (2023).  Living a 3D Mindset .  The Book Patch. (October 2022).

Pollock, R., & Pollock, S. (2022).  Enjoy Kentucky's State Parks.  The Book Patch. (September 2022).

Pollock, S. (2022). A Collection of Life Stories.  Storyworth.

Pollock, S., & Mott, D. (2015).  Coaching Green Belts for Sustainable Success.  ASQ Press (May 2015). 

Dissertation: A Best Practice Process for Collaboration Based on Knowledge Created by Internal Coaches and Six Sigma Green Belts (http://www.universal-publishers.com/book.php?method=ISBN&book=1612334121)

Conference Presentations: 

• Pollock, S. (2021) Tips for Passing the ASQ Six Sigma Black Belt exam.  Paper presented at the March meeting of the Louisville ASQ 912 Section.

• Pollock, S., Seawood, M., & Lightsy, B. (2020) Farm Credit Mid-America - A Tale of Continuous Improvement.  Paper presented at the October meeting of the Louisville ASQ 912 Section.

• Pollock, S. (2019) Benefit Realization Framework for Continuous Improvement Projects.  Paper presented at the American Society for Quality Inspection Division Conference, Louisville, KY.

• Pollock, S., & Mott, D. (2018) Refreshing Louisville Metro's Problem Solving System.  Paper presented at the American Society for Quality World Conference, Seattle, WA.

• Pollock, S. (2016) Stretch your Green Belt coaching muscles.  Paper presented at the American Society for Quality World Conference, Milwaukee, WI.

• Pollock, S., & Mott, D. (2015). Coaching Network: Master Black Belt Civic Partnership.  Paper presented at the American Society for Quality World Conference, Nashville, TX.

• Pollock, S., Mott, D., & Hildreth, J. (2015).  Innovation in consulting.  Paper presented at the Association of Internal Management Consulting Conference, Marcos Island, FL.

• Pollock, S, & Mott, D. (2014).  Perceived key drivers of Green Belt outcomes.  Paper presented at the American Society for Quality World Conference, Dallas, TX.

• Pollock, S., & Zocklein, S. (2012).  A quality organization’s results from Baldrige.  Paper presented at the American Society for Quality World Conference, Anaheim, CA.

• Pollock, S., & Zocklein, S. (2010, May).  Malcolm Baldrige criteria for a work team: A case study. Paper presented at the American Society for Quality World Conference, St. Louis, MO.  

• Pollock, S., Raymer, E., & Waters, J. (1998, April).  A practical root cause analysis (RCA) procedure.  Paper presented at the Association for Quality and Participation Spring Conference, Nashville, TN.  

• Pollock, S., & Raymer, E. (1997, May). Organizational change through ISO 9000. Paper presented at the Association for Quality and Participation Spring Conference, Portland, OR.

• Pollock, S., & Raymer, E. (1996, April).  Measuring ISO Installation.  Paper presented at the Association for Quality and Participation Spring Conference, Baltimore, MD.

• Pollock, S., & Hart, H. (1995, April). So you think ISO does not promote continuous improvement? Paper presented at the Association for Quality and Participation Spring Conference, Atlanta, GA.

• Pollock, S. (1993, April).  Evaluating management development systems and processes. Paper presented at the Association for Quality and Participation Spring Conference, New Orleans, LA.

Publications:

• Pollock, S., Harshfield, A., Gerding, S. & Zimpfer, A. (November 2024). You Let Your Intern Do What?? Quality Progress, Pollock, S., & Steele, J. (August 2024). Cross-Functional Problem-Solving for Renewals. Lean & Six Sigma Review, (Lead Article), https://digital.asq.org/leanandsixsigmareview/library/item/august_2024/4210053/ , 30-38.

• Pollock, S., & Steele, J. (August 2024). Cross-Functional Problem-Solving for Renewals. Lean & Six Sigma Review, (Lead Article), https://digital.asq.org/leanandsixsigmareview/library/item/august_2024/4210053/ , 8-15.

• Pollock, S., Mott, D., Smith, J., & Lightsy, B. (2024). Mentoring Matters...a Lot. Projectmanagement.com, Mentoring Matters...a Lot.

• Pollock, S., Durbin, T., & Strait-Bok, M. (2023). Finding a Better Solution. Lean & Six Sigma Review, 14-19.

• Pollock, S., & Mott, D. (2018).  Refreshing Louisville Problem-solving. The Journal for Quality and Participation, (Lead Article), 4-11 and 24. 

• Pollock, S., & Mott, D. (2018).  Case Study: Optimizing Processes in Louisville, Kentucky.  https://www.isixsigma.com/implementation/case-studies/case-study-optimizing-processes-in-louisville-kentucky/ [pdf]

• Reynolds, J., Pollock, S., Black, G., Sparks, J., Skiff, R., Ford, J., Hayes, M. (2017). Looking Out For One Another.  ASQ http://asqhcd.org/wp-content/uploads/2017/04/Newsletter-April-2017.pdf 1-2. [pdf]

• Pollock, S. (2017). Stretch Your Green Belt Coaching Muscles. The Journal for Quality and Participation,  Online-Only Content, www.asq.org/pub/jqp 1-3. 

• Pollock, S., & Mott, D. (2016). Optimizing Your Green Belt Coaches' Network. The Journal for Quality and Participation,  26-30.

• Pollock, S., & Mott, D. (2015). Coaching Green Belts: The sustainability challenge. The Journal for Quality and Participation,  18-22. 

• Mott, D., & Pollock, S. (2014). Case study: Corporate social responsibility through a skill building partnership.  The Journal for Quality and Participation, 25-29.

• Pollock, S. (2014). Perceived key drivers of Green Belt project outcomes. The Journal for Quality and Participation, 28-32.

• Pollock, S., & Zocklein, S. (2012). Using Baldrige to build work team culture. The Journal for Quality and Participation, Online Content Only, 1–4.

• Pollock, S. (2010). Case study: Bringing the personal touch to training and cultural change. The Journal for Quality and Participation, 34–37.

• Pollock, S. (2005). Create a simple framework to validate FMEA performance. Six Sigma Forum Magazine, 27–34.

• Pollock, S. (1994). Organizational norms surveys.  The Journal for Quality and Participation, 54–56.

• Pollock, S., & Wilcox, D. (1994). Evaluating organization development interventions.  Organization Development Annual, 36–43.

• Pollock, S. (1993). A sound system for documentation. The Journal for Quality and Participation, 16–17.

• Pollock, S. (1993). Doing organizational effectiveness, effectively. The Journal for Quality and Participation, 36–42.

• Pollock, S. (1993). The KISS principle works.  The Journal for Quality and Participation, 90–92.

• Pollock, S. (1991). Do we really need process improvement guidelines? The Journal for Quality and Participation, 96–97.

• Pollock, S. (1989). Four keys to empowerment. The Journal for Quality and Participation, 88–91.

Prior Community Service:

• Online Small Group Leader - Southeast Christian Church, 2021- 2024

• ASQ Review Board - The Journal for Quality and Participation, 2008-2020

• St. John United Methodist Church, Senior High Sunday School Mentor, 1996-2014 

• Kentucky state Baldrige (Examiner), 2006-2015 and (Trainer), 2009-2010

• Group Workcamp Foundation, Adult Chaperone, Staff Member, 2002

• Officer, Youth Council Chairman 2000-2010 and Sr. High Teacher 1996-2014, St. John UMC

• Lay Director, Young Adult Chrysalis #4, Louisville area, 1997

• Cornerstone Chrysalis Board Member, Louisville area, 1996

• 1st Site Based Council, Goshen Elementary School, 1994-95

• Founding Member, 1st President, Shenandoah Valley Chapter, AQP, 1989-90

• Central Kentucky Chapter, Association for Quality and Participation, 1986-88