Dr. Steven R. Pollock, ASQ Fellow, CSSMBB, PgMP, PMP, ACP
813 Green Willow Way | Louisville, KY 40223
E-mail: stevep.statman@gmail.com
Phone: 502-640-3228
Dr. Steven R. Pollock, ASQ Fellow, CSSMBB, PgMP, PMP, ACP
813 Green Willow Way | Louisville, KY 40223
E-mail: stevep.statman@gmail.com
Phone: 502-640-3228
Education:
D.B.A., Columbia Southern University, Orange Beach, AL, Dissertation Approved 2012, Degree 2013
M.B.A., Business Administration, Bellarmine University, Louisville, KY 2000
M.P.A., Public Administration, Eastern Kentucky University, Richmond, KY 1981
B.B.A., Business Administration, Eastern Kentucky University, Richmond, KY 1980
Certifications:
Monday.com, Administrator, 2024
Monday.com, Learning Monday work management, 2024
PMI Program Management Professional, PgMP, 2023
Innovation Strategy Certificate, Cornell University ecornell, 2021
PMI Agile Certified Practitioner, ACP, 2020
PMI Project Management Professional, PMP, 2018
ASQ Certified Manager of Quality/Organizational Excellence, CMQ/OE, 2016
ASQ Certified Six Sigma Black Belt, CSSBB, 2005
IQF Certified Six Sigma Master Black Belt, CSSMBB, 2005
Quality Manager Certificate, George Washington University CEEP, 1997
ASQ Certified Quality Engineer, CQE, 1994
ASQ Certified Quality Auditor, CQA, 1992
Facilitator, Midwest Quality of Work-life Institute, 1986
Active Professional Development Engagements:
Kentuckiana Project Management Institute section incoming President & President, 2024-2025.
Subject Matter Expert/Technical Reviewer - Features and/or submissions and questions for Quality Progress magazine - ASQ, 2024 -
ASQ Louisville Section - Membership/Certification Chairs, 2020-2021
Indiana Wesleyan University - DeVoe Business School, Project Management program, PROJ 640 Monitor, 2018-
Technical Committee Reviewer, ASQ, Annual World Conference Program, 2005-
Awards and Honors:
BioStar Award - Farm Credit Mid-America 2022
EKU International Alumni Office - Professional Achievement Award, October 2019
IWU DeVoe School of Business Adjunct of the Month, October 2017
Internal Consulting Excellence Award for Enterprise Solutions by Association of Internal Management Consultants, 2016 Award Letter
Kentucky Colonel, Nominated by Louisville Metro Government, 2014
Innovation in Government Award, Louisville Metro Government & Humana, 2012
Examiner, Malcolm Baldrige National Quality Award, 2009
Fellow, American Society for Quality, 2008
Japan Benchmarking Team, ALCOA, 1990
Phi Kappa Phi National Academic Honorary, 1980
Kentucky State Government Administrative Intern Program, 1979
Island Creek Coal Company Scholarship, 1978–1980
Lyndon Baines Johnson Congressional Intern, 1977
Kentucky Boys State Government, 1975
Eastern Jefferson County All-District Basketball Team, 1975
Basketball Team Captain, Eastern High School, 1976
Class President, Eastern High School, 1972–1976
Experience:
Farm Credit Mid-America | Louisville, KY | Senior Program Manager | Process Improvement & Execution, 2018 - current
Services: Program Management -- Ag Retail Portfolio - Continuous Improvement Program - Project Management, Internal Consulting, Six Sigma Coaching, and Process Improvement; Strategic projects for Loan Origination/Servicing and Loan Accounting
Primary Clients: State Leaders of TN, KY, OH, and IN; Chief Financial, Lending, and Operations Officers
Louisville Metro Government | Louisville, KY | Director of Organizational Development | Mayor's Office -- Office of Productivity Improvement & Innovation, 2017-2018
Services: Continuous Improvement Consulting and Training
Supervised staff of 6
Baptist Health Medical Group | Baptist Health System KY and IN -- Executive Director for Performance Improvement, 2016-2017
Services: Performance Improvement, Data Analytics, and Clinical Programs. Supervised staff of 16
Humana Inc., Enterprise Solutions -- Director Quality Engineering Consulting, 2005–2016
Service Ops Strategic Consultancy -- Strategic Consultant, 2003-2005
Services: Operational Excellence Consulting for Quality/Process/Learning, and Talent Development featuring Lean/Six Sigma Certification
Supervised staff of 12
Adjunct Faculty, Graduate and Undergraduate, 2005–current
DeVoe School of Business
Indiana Wesleyan University
Courses: Graduate and Undergraduate business courses featuring Ethics, Quality/Project Management, Strategic Planning, Stats, Research, and Project Management
Adjunct Faculty, Graduate Faculty, 2017-2018
Southern New Hampshire University
Online graduate business courses
Director of Continuous Improvement, 1997–2003
Radio Sound, Inc.
ISO 9000 Certification Management Representative
Courses: ISO 9000 Overview, Six Sigma Green Belt Training
Supervised staff of 25
Adjunct Instructor, 2000–2003
Bellarmine University
Course: MBA program - Quality Management
Statistical Process Control Coordinator, 1991–1997
Southern Graphic Systems, Inc.
ISO 9002 Certification Management Representative – Cylinder Division
1996 Indiana State Award for Process Excellence – Cylinder Division
HR Representative at Plant Level for All HR Functions
Supervised staff of 5
Employee Involvement Coordinator, 1988–1990 | Plant Safety Coordinator, 1990
Mastic Corporation
Supervised staff of 3
Quality of Worklife-Employee Involvement Coordinator, 1986–1988
American Greetings
Supervised staff of 2
Graduate Research Assistant, 1985-1986
Southern Illinois University at Carbondale
Management Instructor, 1983–1984
Jefferson Community and Technical College
Courses: Business management
General Foreman, 1981–1983
Poly-Cycle, Inc.
Supervised staff of 5
Research Skills:
Management Science and Research Methods regarding organizational transformation.
Books:
Pollock, R., & Pollock, S. (2023). Living a 3D Mindset . The Book Patch. (October 2022).
Pollock, R., & Pollock, S. (2022). Enjoy Kentucky's State Parks. The Book Patch. (September 2022).
Pollock, S. (2022). A Collection of Life Stories. Storyworth.
Pollock, S., & Mott, D. (2015). Coaching Green Belts for Sustainable Success. ASQ Press (May 2015).
Dissertation: A Best Practice Process for Collaboration Based on Knowledge Created by Internal Coaches and Six Sigma Green Belts (http://www.universal-publishers.com/book.php?method=ISBN&book=1612334121)
Conference Presentations:
Pollock, S. (2021) Tips for Passing the ASQ Six Sigma Black Belt exam. Paper presented at the March meeting of the Louisville ASQ 912 Section.
Pollock, S., Seawood, M., & Lightsy, B. (2020) Farm Credit Mid-America - A Tale of Continuous Improvement. Paper presented at the October meeting of the Louisville ASQ 912 Section.
Pollock, S. (2019) Benefit Realization Framework for Continuous Improvement Projects. Paper presented at the American Society for Quality Inspection Division Conference, Louisville, KY.
Pollock, S., & Mott, D. (2018) Refreshing Louisville Metro's Problem Solving System. Paper presented at the American Society for Quality World Conference, Seattle, WA.
Pollock, S. (2016) Stretch your Green Belt coaching muscles. Paper presented at the American Society for Quality World Conference, Milwaukee, WI.
Pollock, S., & Mott, D. (2015). Coaching Network: Master Black Belt Civic Partnership. Paper presented at the American Society for Quality World Conference, Nashville, TX.
Pollock, S., Mott, D., & Hildreth, J. (2015). Innovation in consulting. Paper presented at the Association of Internal Management Consulting Conference, Marcos Island, FL.
Pollock, S, & Mott, D. (2014). Perceived key drivers of Green Belt outcomes. Paper presented at the American Society for Quality World Conference, Dallas, TX.
Pollock, S., & Zocklein, S. (2012). A quality organization’s results from Baldrige. Paper presented at the American Society for Quality World Conference, Anaheim, CA.
Pollock, S., & Zocklein, S. (2010, May). Malcolm Baldrige criteria for a work team: A case study. Paper presented at the American Society for Quality World Conference, St. Louis, MO.
Pollock, S., Raymer, E., & Waters, J. (1998, April). A practical root cause analysis (RCA) procedure. Paper presented at the Association for Quality and Participation Spring Conference, Nashville, TN.
Pollock, S., & Raymer, E. (1997, May). Organizational change through ISO 9000. Paper presented at the Association for Quality and Participation Spring Conference, Portland, OR.
Pollock, S., & Raymer, E. (1996, April). Measuring ISO Installation. Paper presented at the Association for Quality and Participation Spring Conference, Baltimore, MD.
Pollock, S., & Hart, H. (1995, April). So you think ISO does not promote continuous improvement? Paper presented at the Association for Quality and Participation Spring Conference, Atlanta, GA.
Pollock, S. (1993, April). Evaluating management development systems and processes. Paper presented at the Association for Quality and Participation Spring Conference, New Orleans, LA.
Publications:
Pollock, S., Harshfield, A., Gerding, S. & Zimpfer, A. (November 2024). You Let Your Intern Do What?? Quality Progress, Pollock, S., & Steele, J. (August 2024). Cross-Functional Problem-Solving for Renewals. Lean & Six Sigma Review, (Lead Article), https://digital.asq.org/leanandsixsigmareview/library/item/august_2024/4210053/ , 30-38.
Pollock, S., & Steele, J. (August 2024). Cross-Functional Problem-Solving for Renewals. Lean & Six Sigma Review, (Lead Article), https://digital.asq.org/leanandsixsigmareview/library/item/august_2024/4210053/ , 8-15.
Pollock, S., Mott, D., Smith, J., & Lightsy, B. (2024). Mentoring Matters...a Lot. Projectmanagement.com, Mentoring Matters...a Lot.
Pollock, S., Durbin, T., & Strait-Bok, M. (2023). Finding a Better Solution. Lean & Six Sigma Review, 14-19.
Pollock, S., & Mott, D. (2018). Refreshing Louisville Problem-solving. The Journal for Quality and Participation, (Lead Article), 4-11 and 24.
Pollock, S., & Mott, D. (2018). Case Study: Optimizing Processes in Louisville, Kentucky. https://www.isixsigma.com/implementation/case-studies/case-study-optimizing-processes-in-louisville-kentucky/ [pdf]
Reynolds, J., Pollock, S., Black, G., Sparks, J., Skiff, R., Ford, J., Hayes, M. (2017). Looking Out For One Another. ASQ http://asqhcd.org/wp-content/uploads/2017/04/Newsletter-April-2017.pdf 1-2. [pdf]
Pollock, S. (2017). Stretch Your Green Belt Coaching Muscles. The Journal for Quality and Participation, Online-Only Content, www.asq.org/pub/jqp 1-3.
Pollock, S., & Mott, D. (2016). Optimizing Your Green Belt Coaches' Network. The Journal for Quality and Participation, 26-30.
Pollock, S., & Mott, D. (2015). Coaching Green Belts: The sustainability challenge. The Journal for Quality and Participation, 18-22.
Mott, D., & Pollock, S. (2014). Case study: Corporate social responsibility through a skill building partnership. The Journal for Quality and Participation, 25-29.
Pollock, S. (2014). Perceived key drivers of Green Belt project outcomes. The Journal for Quality and Participation, 28-32.
Pollock, S., & Zocklein, S. (2012). Using Baldrige to build work team culture. The Journal for Quality and Participation, Online Content Only, 1–4.
Pollock, S. (2010). Case study: Bringing the personal touch to training and cultural change. The Journal for Quality and Participation, 34–37.
Pollock, S. (2005). Create a simple framework to validate FMEA performance. Six Sigma Forum Magazine, 27–34.
Pollock, S. (1994). Organizational norms surveys. The Journal for Quality and Participation, 54–56.
Pollock, S., & Wilcox, D. (1994). Evaluating organization development interventions. Organization Development Annual, 36–43.
Pollock, S. (1993). A sound system for documentation. The Journal for Quality and Participation, 16–17.
Pollock, S. (1993). Doing organizational effectiveness, effectively. The Journal for Quality and Participation, 36–42.
Pollock, S. (1993). The KISS principle works. The Journal for Quality and Participation, 90–92.
Pollock, S. (1991). Do we really need process improvement guidelines? The Journal for Quality and Participation, 96–97.
Pollock, S. (1989). Four keys to empowerment. The Journal for Quality and Participation, 88–91.
Prior Community Service:
Online Small Group Leader - Southeast Christian Church, 2021- 2024
ASQ Review Board - The Journal for Quality and Participation, 2008-2020
St. John United Methodist Church, Senior High Sunday School Mentor, 1996-2014
Kentucky state Baldrige (Examiner), 2006-2015 and (Trainer), 2009-2010
Group Workcamp Foundation, Adult Chaperone, Staff Member, 2002
Officer, Youth Council Chairman 2000-2010 and Sr. High Teacher 1996-2014, St. John UMC
Lay Director, Young Adult Chrysalis #4, Louisville area, 1997
Cornerstone Chrysalis Board Member, Louisville area, 1996
1st Site Based Council, Goshen Elementary School, 1994-95
Founding Member, 1st President, Shenandoah Valley Chapter, AQP, 1989-90
Central Kentucky Chapter, Association for Quality and Participation, 1986-88