Soft Skills Gap and Generation Z

If you want your employees to really focus on high-priority soft skill behaviors, then you need to:

■ Set clear goals for specific behaviors.

■ Monitor and measure each employee’s actual performance on those specific behaviors in relation to those goals. ■ Provide candid feedback, direction, and guidance on those behaviors.

■ Problem solve and troubleshoot when course correction is necessary.

■ Identify opportunities to improve on those specific behaviors.

■ Recognize and reward success on those specific behaviors.

■ Identify high performers for key assignments, opportunities, and promotions based on success in those specific behaviors.

Your young employees need to know exactly what is expected and required of them every step of the way when it comes to high-priority soft skill behaviors. They also need to know that their performance will be measured and that the score will have real consequences for failure and real rewards for success.

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