Maintenance requests must be submitted via writing. This can be done by downloading a Maintenance Request Form and emailing it to:
**Please also attach photos of requested maintenance.**
Timeframe for Maintenance Repairs:
An assessment will be made on the level of priority to be given to any items requiring repairs.
Essential services include repairs to a burst water service, gas leaks, broken hot water system, sewerage leaks or dangerous electrical faults.
Immediate action - 24 hours
Other urgent repairs are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s.
Priority Repairs - 48 Hours
Other everyday problems are considered to be routine repairs ~ 14 days
Other maintenance items may need to be scheduled as part of a wider maintenance program and therefore may be scheduled outside of these time frames.
The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem.
Repairs that are considered to be tenancy liability:
Foreign objects in drains
Intentional damage
Tenant neglect
A lock that was broken when you forgot the key and broke into the house.
Mould/mildew formed because you didn't properly air the property.
What you can do to help:
Remove any obstacles around the area that the maintenance needs to be performed (e.g. All furniture within the room)
Provide a Police Offence Report Number if the damage has been caused by another party and reported to the police.
For emergency essential maintenance please call your property manager or send an sms if you can't get through. The property manager is normally available 24/7
(Double-Click "down arrow" on bottom right corner to download file)