- Policies

MINIMUM STAY POLICY

We have a minimum of 3 nights stay required in Full moon party season of January, Febuary, March, July and August. But for the month of April, June, September, October, November and December a minimum stay of 2 night on full moon party season and for New year Festival, a minimum of 5 nights is required. Please contact us if you are interested in staying with us during high or regular season for less than our minimum stay as we may be able to accommodate you if your request fits with vacancies we have between reservations.

MAXIMUM OCCUPANTS POLICY

We have a maximum number of occupants allowed in each cottage and you will not be allowed to exceed this number. When you book your reservation, we will confirm the number of people who are coming with you first.

RESERVATION POLICY

Deposits are due at time of booking either by e-transfer, Visa or Mastercard, OR your reservation cannot be guaranteed or cannot be hold. We require 50 % of the total amount as the deposit.

CANCELLATION POLICY

Bookings canceled at least 30 days before the start of the stay will receive a 100% refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund. If you cancel your reservation within 14 days of arrival date, you will not receive any refund on your deposit. However, for the New year festival, the minimum booking is 5 nights, and its deposit is 100% non refundable. Balance owing is due upon check in before access to the cottage is given to any of your travelling companions. If you do not cancel or you do not show up on the agreed time of reservation, you will be charged for the full amount of your reservation and no refunds will be given if the cottage gets re-rented. Cancellations must be made by 12:00 PM CST(Central Standard Time) on the appropriate day. It is important to let us know as soon as possible if your circumstances make you have to cancel. All cancellations must be made in writing by email sent to palidaresort@gmail.com. A confirmation of your cancellation will be sent back to you by email.

PAYMENT POLICY

Payment is due upon registration, with no exceptions.

PET POLICY

Sorry absolutely no pets.

SMOKING POLICY

All cottages are not allow smoke inside the room but you can smoke at balcony of cottage . There will be a ฿500.00 fee if smoke is detected OR if we find out that you smoke inside the cottage.

CHECK OUT POLICY

Check out is at 11:00 am SHARP. Guests staying passed check out time will be charged for another night stay.

CLEAN POLICY

If you leave the cottage in a dirty state, you will be charge ฿500 for the extra cleaning.

DAMAGES POLICY

All damages incurred with charge to the person who's name is on the reservation and legal action will be take to recover the damage costs if necessary.

COTTAGE REQUESTS

We can not guarantee requests for a specific cottage. We will do our best to accommodate all our guests.

Once reservation is confirmed, prepare to respect Palida resort Koh phangan policies.