FAQs (Frequently Asked Questions)

I recently switched my phone service from Verizon to Comcast cable. Now I can no longer buzz in my visitors from inside my unit. What happened? The system installed in our buildings works only with a land line, such as Verizon.Any owners who use a “telezapper” will find that this disables the system as well.

One of my neighbors punched in a code at the front door instead of using his building key.What’s the story? Yes, there is a four-digit code (preceded by the “#” symbol) that each building has been assigned to open the door. You should have received this information in the mail or, if you are a new owner, with your settlement papers. If you don’t know the code, ask one of your neighbors, or call Mastriana Property Management Inc. at (302) 234-4860. Using the code, rather than your key, means less wear and tear on the door locks, so it is the recommended way of gaining entry to your building.

What are the paint colors used at Paladin? Where is this paint available? The exterior paint color formulas are on file at the Glidden (ICI Paints) store, 516 Philadelphia Pike, (302) 762-0555. The colors are Paladin Red, Paladin Tan, and Paladin Green. Pettinaro purchased all of the exterior paint from that store and the Glidden store in Newport. They used Duron for all of the interior paint. Those colors are Pro Kote Semi-Gloss Shell White (#249711), Builders Masterpiece Flat Shell White (#61917) and Weathershield Semi-Gloss Forest Green (#0397311), to which they add B1Y. That paint is available at Duron in Murphy Road Plaza (near the intersection of Concord Pike), (302) 658-3370.

Is there a “pooper scooper” law at Paladin Club Condominiums? As required by New Castle County's Neighborhood Property Standards, all fecal matter from a pet must be promptly picked up, wrapped and disposed of with household garbage. Report violations by calling (302) 395-5555.

My neighbors have “PCC” stickers on their cars. Do I need one? Where do I get one? Yes, and you can get one at the Clubhouse by registering your car. As a matter of fact, all residents must do this, and the sticker should be visible, preferably on the inside left rear window. If you have more than one vehicle and you use the second infrequently, please park it in the “overflow lot area” behind Building 8500-8600.

May I install a Radon Mitigation System in my unit? Yes, but you first must notify Mastriana Property Management Inc. and submit plans and specifications of installation for approval by the Council.

May I install hardwood flooring in my unit? Yes, but this requires approval from the Paladin VIII Council. And, if you live on the second or third floor of a building, you first must get the written approval of the owners below you.I n addition, if laminated flooring is used, it must have foam or sound barrier attached; if actual hardwood flooring is used, it must be glued to a sound barrier between the wood and the floor. Finally, after installation is complete, if the owner below is disturbed, you will have to use area rugs in the main traffic areas. This requirement would be incumbent on any future owners of your unit and would have to be disclosed at time of sale.