Dr. Oktay Turetken is an Associate Professor in the School of Industrial Engineering at Eindhoven University of Technology. He has a PhD degree in Information Systems. From 2008 until late 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University, where he participated in EU funded FP7 research projects on service science and business process management. From 2005 to 2008, he worked as a software and business process improvement consultant in industry. Between 1999 and 2008, he participated in and led a number of projects dealing with software process improvement, enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. In 2007 and 2008, he was also an adjunct lecturer in the Software Management master program at METU, TR. Since 2014, he has led and worked in several projects in the mobility and C-ITS domain.

His research interest centers around the broad topic of 'business engineering'. His main focus in this research domain is on ‘business model engineering' in the information systems/business process management (BPM) context. He focuses on the design, evaluation, and operationalization of service-dominant business models. Within the business engineering domain, his research also extends to the field of service engineering, and covers topics related to business service identification, design and management. He also performs research on the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to (re)design and manage 'business models' and 'process models'. Current research projects focus on Business Model Engineering, Maturity Models in Business Process Management, Digital Transformation/Innovation.

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Upcoming Events

• BPM-2020 - Int. Conference on Business Process Management. Sevilla, Spain, Sep.13 - 18, 2020

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Publications

Journal Publications

• Turetken, O., Grefen, P., Gilsing, R., Adali, E. (2019) "Service-Dominant Business Model Design for Digital Innovation in Smart Mobility". Business & Information Systems Engineering. Vol.61, Iss.1. pp 9–29
• T Graafmans, O Turetken, H Poppelaars, D Fahland (2020) Process mining for six sigma: a guideline and tool support. Business & Information Systems Engineering.
• O Turetken, P Grefen, R Gilsing, E Adali, B Ozkan (2020) "Business Model Innovation in the Smart Mobility Domain" Cooperative Intelligent Transport Systems.
• A Tarhan, V Garousi, O Turetken, M Soylemez, S Garossi (2019) Maturity models in healthcare: a multivocal literature review. Digital Health.
• Tarhan, A., Turetken, O., Reijers, Hajo. (2016). “Business Process Maturity Models: A Systematic Literature Review”. Information and Software Technology (IST), Volume 75, July 2016, Pages 122–134.
• O Turetken, S Jethefer, B Ozkan (2019) Internal Audit Effectiveness: Operationalization and Influencing Factors. Managerial Auditing Journal.
• Turetken, O., Dikici. A, Vanderfeesten, I., Rompen, T., Demirors, O. (2018) "The Influence of Using Collapsed Sub-processes and Groups on the Understandability of Business Process Models". Business & Information Systems Engineering. In press.
• Grefen, P. and Turetken, O. (2018). "Achieving Business Process Agility through Service Engineering in Extended Business Networks". BPTrends. April-2018 Issue.
• Dijkman R., Turetken O., van IJzendoorn G., de Vries M. (2018) “Exceptions in Business Processes in Relation to Operational Performance”. Business Process Management Journal (BPMJ), In press.
• Dikici, A., Turetken, O., Demirors, O. (2017). "Factors Influencing the Understandability of Process Models: A Systematic Literature Review". Information and Software Technology (IST).
• Turetken, O., Ondracek, J., IJsselsteijn, W.A. (2017). "Influential Characteristics of Enterprise Information System User Interfaces" Journal of Computer Information Systems.
• Grefen, P. and Turetken, O. (2017). "Advanced business process management in networked E-business scenarios". International Journal of E-Business Research. 13(4).
• Turetken, O., Stojanov, I., Trienekens, Jos J.M. (2016). "Assessing the Adoption Level of Scaled Agile Development: A Maturity Model for Scaled Agile Framework”. Journal of Software: Evolution and Process (JSEP).
• Elgammal, A., Turetken, O., van den Heuvel, W-J., Papazoglou, M. (2014). “Formalising and Applying Compliance Patterns for Business Process Compliance”. Software and System Modeling (SoSyM), Volume 15, Issue 1, pp 119–146.
• Turetken, O., Elgammal, A., van den Heuvel, W-J., Papazoglou, M. (2012). “Capturing Compliance Requirements: A Pattern-Based Approach”. IEEE Software, May/June 2012, pp. 29-36. [Printed: http://dx.doi.org/10.1109/MS.2012.45]
• Elgammal, A., Turetken, O., van den Heuvel, W-J. (2012). “Using Patterns for the Analysis and Resolution of Compliance Violations”, International Journal of Cooperative Information Systems (IJCIS), Vol.21, No.1.
• Turetken, O. & Demirors, O. (2011). “Plural: A Decentralized Business Process Modeling Method”, Information & Management (I&M). Vol. 48, Iss. 6, pp. 235-247.
• Turetken, O. & Demirors, O. (2008). “Process Modeling by Process Owners: A Decentralized Approach”. Journal of Software: Evolution and Process (formerly Software Process: Improvement and Practice). Vol.13, Iss.1, Wiley InterScience.
• Turetken, O. & Demirors, O. (2004). “People Capability Maturity Model & Human Resource Management Systems: Do they benefit each other?” Human Systems Management, 23 (3), p.179-190.

Conference papers

• Gilsing, R., Turetken, O., Ozkan, B., Adali, E., Grefen, P. (2020) "A method for qualitative evaluation of service-dominant business models". European Conference on Information Systems (ECIS 2020).
• Gilsing, R., Turetken, O., Grefen, P., Adali, E. (2018) "A Reference Model for the Design of Service-Dominant Business Models in the Smart Mobility Domain". International Conference on Information Systems (ICIS 2018).
• Leyer, M., Brown, R., Aysolmaz, B., Vanderfeesten, I., Turetken, O. (2019) 3D virtual world BPM training systems: process gateway experimental results. CAISE 2019.
• Suratno, B., Ozkan, B., Turetken, O., & Grefen, P. (2018). "A Method for Operationalizing Service-Dominant Business Models into Conceptual Process Models". In Shishkov B. (Ed.), Business Modeling and Software Design. BMSD 2018. Lecture Notes in Business Information Processing, vol 319 (pp. 133–148). Springer, Cham. https://doi.org/10.1007/978-3-319-94214-8_9
• Vanderfeesten, I. T. P., Katerberg, D., Türetken, O. & van de Ven, R. (2018) "A toolbox for the development and implementation of Value Based Care Pathways". Conference proceedings of Euromicro SEAA 2018. Piscataway: IEEE.
• Grefen, P., Eshuis, R., Turetken, O. & Vanderfeesten, I. (2018) "A reference framework for advanced flexible information systems" Advanced Information Systems Engineering Workshops - CAiSE 2018 International Workshops, Proceedings. Matulevičius, R. & Dijkman, R. (eds.). Berlin: Springer, p. 253-264 12 p. (Lecture Notes in Business Information Processing; vol. 316).
• Lu, M., Turetken, O., Adali, O.E., Castells, J., Blokpoel, R., Grefen, P. (2018) "Cooperative Intelligent Transport Systems Deployment in Europe: Challenges and Key Findings". ITS World Congress.
• Lu, M., Turetken, O., Mitsakis, E., Blokpoel, R., Gilsing, R., Grefen, P. (2018) "Cooperative and Connected Intelligent Transport Systems for Sustainable European Road Transport". Transport Research Arena (TRA 2018) Conference.
• Razavian, M., Vanderfeesten, I., Turetken, O. (2018) "Towards a Solution Space for BPM Issues Based on Debiasing Techniques". BPMS2 2017 – 10th Workshop on Social and Human Aspects of Business Process Management (In int. conf. on Business Process Management -BPM 2017).
• Turetken, O. and Grefen, P. (2017) "Designing Service-Dominant Business Models". European Conference on Information Systems (ECIS 2017).
• Turetken, O., Vanderfeesten, I., Claes, J. (2017) "Cognitive Style and Business Process Model Understanding". COGNISE - 5th International Workshop on Cognitive Aspects of Information Systems Engineering. In Advanced Information Systems Engineering Workshops (CAiSE 2017). LNBIP.
• Turetken, O., Rompen, T., Vanderfeesten, I., Dikici, A., van Moll, J. (2016). “The effect of modularity representation and presentation medium on the understandability of business process models in BPMN”. Int. Conf. on Business Process Management (BPM 2016).
• Razavian, M., Turetken. O., Vanderfeesten, I. (2016). "When Cognitive Biases Lead to Business Process Management Issues". BPMS2 2016 – 9th Workshop on Social and Human Aspects of Business Process Management (In int. conf. on Business Process Management -BPM 2016).
• Schriek, M., Turetken, O., Kaymak, U. (2016). “A Maturity Model for Care Pathways”. European Conference on Information Systems (ECIS 2016), Paper: 127.
• Grefen, P., Turetken, O., Traganos, K. den Hollander, A., Eshuis, R. (2015). “Creating Agility in Traffic Management by Collaborative Service-Dominant Business Engineering”. 16th IFIP Working Conf. on Virtual Enterprises (PRO-VE 2015).
• Grefen, P., Turetken, O., Razavian, M. (2016). Awareness Initiative for Agile Business Models in the Dutch Mobility Sector: An Experience Report. BETA publication: working papers No. 505, Eindhoven University of Technology. DOI
• Grefen, P., Turetken, O., Razavian, M. (2016). Toepassing van flexibele bedrijfsmodellen in de Nederlandse mobiliteitssector: rapport van een bewustwordingsinitiatief. ConnectingMobility. DOI
• Turetken, O. & Grefen, P.W.P.J. (2016). Service-Dominant Business Modeling in Transport Logistics. BETA publication: working papers No. 496, Eindhoven University of Technology. DOI
• Tarhan, A., Turetken, O., Reijers, Hajo. (2015). “Do Mature Business Processes Lead To Improved Performance? -- A Review of the Empirical Evidence”. European Conference on Information Systems (ECIS 2015).
• Stojanov, I., Turetken, O., Trienekens, Jos J.M. (2015). "A Maturity Model for Scaling Agile Development". 41st Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2015).
• Tarhan, A., Turetken, O., Ilisu, F. (2015). "Business Process Maturity Assessment: State of the Art and Key Characteristics". 41st Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2015)
• Tarhan, A., Turetken, O., van den Biggelaar, Frank J.H.M. (2015). "Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model". Process-oriented approach for patient-centered care delivery workshop (ProCare 2015)
• Hurk, H. v.d, Turetken, O., van Moll, Jan (2015). “Subject-Oriented Plural Method meets BPMN: A Case Study”, Subject Oriented Business Process Management (S-BPM ONE’15). Article No. 5, ACM.
• Dijkman, R.M., IJzendoorn, G. van, Turetken, O. & Vries, M. de (2015). Exceptions in Business Processes in Relation to Operational Performance. BETA publications: working papers No. 470, Eindhoven: Technische Universiteit Eindhoven, 14 pp.
• van Sambeek, M., Turetken, O., Ophelders, F., Eshuis, R., Bijlsma, T., Traganos, K., van der Kluit, B., Grefen P. (2015). Towards an Architecture for Cooperative-Intelligent Transport System (C-ITS) Applications in the Netherlands. BETA publication: working papers No. 485, Eindhoven University of Technology. DOI
• Traganos, K., Grefen, P.W.P.J., Hollander, A. den, Turetken, O. & Eshuis, H. (2015). Business model prototyping for intelligent transport systems: a service-dominant approach. BETA publication: working papers No. 469, Eindhoven University of Technology, 55 pp.
• Elgammal, A., Turetken, O. (2015). "Lifecycle Business Process Compliance Management: A Semantically-Enabled Framework". The International Conference on Cloud Computing (ICCC'15), IEEE.
• Elgammal, A., Sebahi, S., Turetken, O., Hacid, M.-S., Papazoglou, M.P. & Heuvel, W.J. van den (2014). Business Process Compliance Management: An Integrated Proactive approach. Proc. of the International Business Information Management Association Conference (24th IBIMA Conference), Milan, Italy 6-7 November 2014. (pp. 764-781).
• Salmanoglu, M., Turetken, O., Demirors, O. (2014): Exploration of a Method for COSMIC Size Prediction from S-BPM, Subject-oriented Business Process Management (S-BPM) ONE 2014. Communications in Computer and Information Science Volume 422, 2014, pp 55-66. Springer.
• Turetken, O. (2013). Towards a Maintainability Model for Business Processes. 1st International Workshop on Communicating Business Process and Software Models (CPSM). IEEE, pp. 30–33.
• Toka, D., Turetken, O. (2013). Accuracy of Contemporary Parametric Software Estimation Models: A Comparative Analysis. 39th Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2013). IEEE, pp. 313–316.
• Turetken, O., Demirors, O. (2013). Business Process Modeling Pluralized, Subject-oriented Business Process Management (S-BPM) ONE 2013, CCIS 360, pp. 34–51, Springer-Verlag Berlin Heidelberg (Author's Version).
• Dikici, A., Turetken, O., Demirors, O. (2012). A Case Study on Measuring Process Quality: Lessons Learned, Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2012), September 5-8, 2012, IEEE CPS, Cesme, Izmir, Turkey.
• Turetken, O., Elgammal, A., Heuvel, W.J.A.M. van den, & Papazoglou, M. P. (2011). Enforcing compliance on business processes through the use of patterns. European Conference on Information Systems (ECIS 2011): Paper no. 5, Helsinki.
• Elgammal, A., Turetken, O., Heuvel, W.J.A.M. van den, & Papazoglou, M. P (2010). Root-cause analysis of design-time compliance violations on the basis of property patterns. In P.P. Maglio et al. (Eds.): International Conference on Service-Oriented Computing (ICSOC) 2010, LNCS 6470, pp. 17–31, Springer-Verlag Berlin Heidelberg 2010.
• Elgammal, A., Turetken, O., Heuvel, W.J.A.M. van den, & Papazoglou, M. P. (2010). Towards a comprehensive design-time compliance management: A roadmap. In Kalid S. Soliman (Ed.), Proceedings of the 15th International Business Information Management Conference (IBIMA 2010) (pp. 1480-1484). Egypt: IBIMA Publishing.
• Elgammal, A., Turetken, O., Heuvel, W.J.A.M. van den, & Papazoglou, M. P. (2010). On the formal specification of regulatory compliance: A comprehensive analysis. International Conference on Service-Oriented Computing (ICSOC 2010) Workshops, LNCS 6568, pp. 27-38, Springer-Verlag, Berlin Heidelberg, 2011. [Author Version]
• Schumm, D., Turetken, O., Kokash, N., Elgammal, A.F.S.A., Leymann, F., & Heuvel, W.J.A.M. van den (2010). Business process compliance through reusable units of compliant processes. In Int. Workshop on Engineering SOA and the Web (ESW '10) LNCS-6385 (pp. 325-337), Heidelberg: Springer-Verlag.
• Elgammal, A., Turetken, O., Heuvel, W.J.A.M. van den, & Papazoglou, M. P. (2010). On the formal specification of business contracts and regulatory compliance. In A. Brogi (Ed.), Proceedings of the 4th International Workshop on Formal Languages and Analysis of Contract-Oriented Software (FLACOS '10) (pp. 33-36). Pisa, Italy: EPTCS.
• Top, O.O., Demirors, O., Turetken, O. (2009) “Making functional similarity count for more reliable effort prediction models”. Int. Symposium on Computer and Inf. Sciences (ISCIS’09), IEEE, pp.504-512.
• Turetken, O., Demirors, O., Gencel. C. (2008). “The Effect of Entity Generalization on Software Functional Sizing”. Product Focused SW Dev. & Process Improvement (PROFES’08), LNCS-5089, pp.105-116.
• Turetken, O., Ozcan Top, O., Ozkan, B., Demirors, O. (2008). “The Impact of Individual Assumptions on Functional Size Measurement”. IWSM / MetriKon / Mensura 2008, LNCS 5338, pp. 164–178. Springer.
• Ozkan, B., Turetken, O. & Demirors, O. (2008). “Software Functional Size: For Cost Estimation and More”. European System & Software Process Improvement and Innovation (EuroSPI-2008), V.16, p. 59-69
• Turetken, O. & Demirors, O. (2007). “An Approach for Decentralized Process Modeling”. LNCS 4470, pp. 195-207. International Conference on Software Process (ICSP2007), Minneapolis, USA)
• Turetken, O. & Demirors, O. (2005). “Concurrent Software Process Modeling”. European System & Software Process Improvement and Innovation (EuroSPI 2005). Budapest, Hungary
• Turetken, O., Su, O & Demirors, O. (2004). “Automating Software Requirements Generation from Business Process Models”. PRInciples of Software Engineering (PRISE'04). Buenos Aires, Argentina.
• Turetken, O. & Demirors, O. (2002). “Using Human Resource Management Suites To Exploit Team Process Improvement Models”. Proc. of Euromicro 2002, Software Process and Product Improvement. pp.382-388.

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