Oktay Turetken is a Full Professor in Information Systems at Eindhoven University of Technology (TU/e) and the Chair of the Industrial Engineering Bachelor Program. In his research, Oktay focuses on the development of innovative digital solutions. He applies an engineering lens to manage the business models for such solutions by developing methods and tools to facilitate their operational design, implementation, and improvement. In doing so, he leverages the practices and technologies from various fields, including business process management and enterprise modeling. Specifically, he is interested in collaborative digital business models, which enable value co-creation among multiple stakeholders. Through his work, he aims to contribute to the effective and sustainable outcomes of such models for all parties involved, including users, service providers, and the broader society. His typical application area for such models is the mobility domain. In recent projects, he has focused on designing and implementing digital platforms, including shared mobility and mobility-as-a-service, to enhance the integration of various mobility services in urban areas. Additionally, his research delves into the development of organizational capabilities and maturity modes in relation to the technology, strategic, and people factors that influence an organization's ability to manage its efforts on advanced data analytics, business models and processes.
Oktay Turetken has a PhD degree in Information Systems. From 2008 until late 2012, he worked as a research fellow at the European Research Institute in Service Science at Tilburg University, where he participated in EU-funded FP7 research projects on service science and business process management. Between 1999 and 2008, he worked as a consultant on software and system engineering in the industry, and participated in and led a number of projects on enterprise resource planning system implementation, process improvement and automation, large-scale software-intensive system specification and acquisition, and project & portfolio management system implementations. In 2007 and 2008, he was an adjunct lecturer at METU Informatics Institute.
Since 2014, he has led and worked in several projects in the mobility domain. He has co-founded the MobilitEU initiative (https://www.mobiliteu.eu), which is a not-for-profit organization fostering the development of open MaaS platforms across Europe. He is an Expert Member of the “Foresight Group of Future Mobility for People and Goods” at the European Automotive Research Partners Association (EARPA, an EU body). He is also a member of the MaaS Alliance - Business Models and Governance Working Group (MaaS Alliance is a public-private partnership aimed to create and advance the foundations for a successful implementation and take-up of MaaS - Mobility-as-a-Service, in Europe.
He is a regular contributor to journals, such as Business & Information Systems Engineering, Business Process Management Journal, and Information and Software Technology.
Business Process Management (1BM05)
Business Analysis for IT Systems (1BM20)
Business Information Systems Management (1BV20)
Business Enabling Systems (1BK30)
Enterprise Information Systems (1BM62)
Business Model Management
Business Process Management
IS/Software Project Management
Software Process Improvement
Software Requirements Engineering
Management Information Systems
Enterprise Information Systems
Business Model Management
Business Process Modelling and Improvement
Process Improvement, Measurement and Analysis
Oracle E-Business Suite (ERP) - HR and Financials
Portfolio and Project Management with CA Clarity PPM