Oktay Turetken

Eindhoven University of Technology (TU/e)
Information Systems Group
School of Industrial Engineering 
T: +31 40-247 2617
o.turetken at gmail.com 
o.turetken at tue.nl

Dr. Oktay Turetken is an Assistant Professor in the School of Industrial Engineering at Eindhoven University of Technology. He has a PhD degree in Information Systems from Middle East Technical University (METU), Turkey. From 2008 until late 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University, where he participated in EU funded FP7 research projects on service science and business process management. From 2005 to 2008, he worked as a software and business process improvement consultant in industry. Between 1999 and 2008, he participated in and led a number of projects dealing with software process improvement, enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. In 2007 and 2008, he was also an adjunct lecturer in the Software Management master program at METU. Since 2014, he has led and worked in several projects in the mobility and C-ITS domain. His research interest centers around the topic of ‘business model engineering’ in an information systems/business process management (BPM) context, with special focus on the operational design and implementation of service-dominant business models using BPM methods and tools, and the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to (re)design and manage business (& process) models.   

Current research interests
Business Model Engineering (BME) involves the design, operationalization/implementation, monitoring & controlling, and evolution of business models. These major phases constitute the business model lifecycle. 
In my research, I take a networked, multi-stakeholder business environment as the context, and focus on service-dominant business models. A service-dominant business model represents the way in which a network of organizations –including the providers and customer, co-creates value for the customer through solution-oriented services, and generates revenue and benefits for all network partners. (This can be contrasted with a goods-dominant business model that has an output orientation view and emphasizes on how actors exchange output units.) 
My research centers around the two major phases of the business model lifecycle: design and operationalization/implementation. Particular topics of interest include: 
  • Design of service-dominant business models in a multi-stakeholder business environment. This involves the business model blueprint design, feasibility evaluation, and decision making as parts of the business model innovation process. Current sub-topics include: 
    • Evaluation of business models, i.e. the assessment of the financial and non-financial viability of (service-dominant) business models (with PhD student: Rick Gilsing)
    • Strategic decision making in business model engineering (with PhD student: Frank Berkers)
  • Operationalization/Implementation of service-dominant business models 
    • … using Business Process Management approaches (with PhD student: Bambang Suratno)
    • … through Business Services using Service Engineering approaches (with PhD student: O. Ege Adali)
In addition to the lifecycle phases, I also focus on the organizational context in which the business model engineering activities are performed. In particular, I work on: 
  • Relation between the business model engineering & innovation and organizational (process) maturity. 
    • Organizations only of high maturity can systematically manage and innovate new business (& process) models. Such organizations require capabilities related not only to the structured methods (such as those that we have been developing on the above-mentioned lifecycle phases) but also on process management, and relevant strategic, people and cultural factors. In this research topic, I investigate these capabilities and their relationships to provide guidance for organizations to attain them and achieve higher maturity levels.
We have been involved in a series of industry and research projects on this topic in the mobility, logistics, and services domains. 
Our recent works in this research area include: [ECIS 2017[ConMob-2016[PRO-VE 2015][DITCM-2015], [PPA-2014], [BESTFACT-2016
Check: ResearchGate

-> Organisational Maturity and Business Process Management
Organisations need guidance on how to implement and establish process foundations, structures, and capabilities required to achieve higher product/service quality and lower operating costs. They also differ in terms of the type of guidance they require as they have a different level of process orientation. Maturity models are useful business tools for assessing organisational aspects such as processes, structures, people, and culture, and for providing guidance for their improvement. Without a clearly defined strategy for improvement, it is difficult to achieve consensus within an organisation on the priorities and order of improvement activitiesThis research area involves the development, application and evaluation of (process) maturity models in different business domains (e.g. in healthcare, finance, software development) - particularly empirical investigations of their effectiveness.   
- Our recent works in this research area include: [ECIS-2016], [IST-2016],  [ECIS-2015], [SEAA-2015], [ProCare-2015
Check: ResearchGate

-> Business Process Models: Quality and Human Aspects
Human aspects of BPM relate to the interaction, communication, collaboration, and cooperation among individuals and teams in organisations, and their perception of process models and other artefacts throughout the entire BPM lifecycle. As a key artefact in the BPM lifecycle, business process models constitute the basis for organisational improvement and the development of supporting information systems. They play a key role in facilitating communication among various stakeholders, hence, their understandability is important to achieve this purpose. The research in this area involves studies on the factors influencing the quality/understandability of process models, investigations into the process of process modelling including 
itive aspects.  
- Our recent works in this research area include: [IST-2017] [BPM-2016], [BPMS2-2016], [S-BPM-2015], [IEEE-CPSM-2014], [S-BPM-2013], [I&M-2011]

-> Agile approaches in Software Development & Requirements engineering
Our recent work in this research area include[JSEP 2016]

-> Business process compliance
Compliance of business processes to regulations, laws and policies. 
- Our recent works in this research area include: [SoSym-2016], [IEEE Software - 2011]


Journal Publications


Conference papers / Technical Reports
    • Turetken, O., Vanderfeesten, I., Claes, J. (2017) "Cognitive Style and Business Process Model Understanding". COGNISE - 5th International Workshop on Cognitive Aspects of Information Systems Engineering. In Advanced Information Systems Engineering Workshops (CAiSE 2017). LNBIP.

    Past Events 
    - ECIS 2017: 25th European Conference on Information Systems June 05-10 2017, Guimarães, Portugal. 
    BPM 2017Business Process Management Conference,  September 10-15, 2017, Barcelona, Spain. 
    A-BPM 2017Advancing Business Process Management in September 2017 Euromicro SEAA 2017, Vienna, Austria.
    SABPM 2017Sustainability Aware Business Process Management (in conjunction with BPM 2017), September 10-15, 2017, Barcelona, Spain.  
    S-BPM-ONE 2017: 9th Conference on Subject-oriented Business Process Management. March 30-31, 2017, Darmstadt, Germany
    BPM 2016Business Process Management Conference.  September 18-22, 2016, Rio de Janeiro, Brazil. 
    - ECIS 2016: 24th European Conference on Information Systems (ECIS 2016) June 12-15 2016, Istanbul, Turkey. 
    A-BPMAdvancing Business Process Management in Euromicro SEAA 2016, August 31 - September 2, Limassol, S.Cyprus.
    S-BPM-ONE 2016: 8th Conference on Subject-oriented Business Process Management. April 6-8, 2016, Erlangen, Germany.
    SEAA-2015The Euromicro Conference series on Software Engineering and Advanced Applications (SEAA)Funchal, Madeira, Portugal, August 26-28, 2015.
    PRO-VE'15: 16th IFIP Working Conference on Virtual Enterprises. Albi, France, 5-7 October.
    ProCare 2015Process-oriented approach for patient-centered care delivery (ProCare) workshop (@ Pervasive Health 2015), May 20th, 2015 in Istanbul, Turkey. 
    S-BPM-ONE 2015: 7th International Conference on Subject-oriented Business Process Management. April 23-24, 2015, Kiel, Germany

    - SEAA 2013: Euromicro Conference on Software Engineering and Advanced Applications  (SEAA 2013), Santander, Spain, September 4-6, 2013. 
    CPSM 2013IEEE International Workshop on Communicating Business Process and Software Models (CPSM 2013): Quality, Understandability, and Maintainability, Eindhoven, the Netherlands, 22-28 September 2013.