I am a Professor of Business Administration at the Joseph M. Katz Graduate School of Business at the University of Pittsburgh.
Previously I was...
* associate professor of business administration at the Joseph M. Katz Graduate School of Business
* assistant professor of information systems at the Singapore Management University
* PhD student and research associate at the University of Michigan
* product manager & senior developer at SAP AG, Walldorf, Germany and SAP Labs India, Bangalore
* software engineer at CGI (IMR), Bangalore
Broadly speaking, I am interested in technology management issues. Two interrelated goals guide my research:
help businesses involved in the development and maintenance of software systems to produce high quality products, solutions, and services in an efficient and cost-effective way.
help firms to improve the efficacy of their digital business strategies which rely on enterprise software platforms.
I investigate system design, development, and maintenance activities by focusing on individual, team, and organizational processes and their interrelationships with the technical design attributes of the system. In doing so, I develop process and product design guidelines, and help practitioners manage complex tradeoffs in product, service, and organization design.
My key research themes are:
Software process and product design with a focus on globally distributed product development and services delivery
Design, implementation, use, and governance of enterprise information systems
Software-driven innovation and business strategies
User behavior within digital platforms
Technology-facilitated social change in the "base of the income pyramid" communities