Writing a Letter of Complaint

After you click on the above link, read the short article and answer the following questions in your journal:

1. It puts your complaint on _______with the company, helps preserve any __________ you may have in the situation, and lets the company know you’re _____ about pursuing the complaint.

2. Why should you avoid sounding angry when you write a letter of complaint?

3. Finish this sentence: State exactly _________________.

4. List two types of documents you should include with your letter.

5. The article advises to include your name, your contact information, and one other thing if it's available. What is it?

Assignment Mini-Essay:

Write a letter of complaint (100 words)

Your letter should. . .

1. State the problem clearly and concisely.

2. Describe the item you are complaining about.

3. State precisely what you want the company to do about it.

4. Give your contact info.

5. Use the format in the sample letter below.

Your letter should be at least 100 words long. Put Complaint in the Untitled box and your initials. Proofread and Share with andersond@msd321.com

Ideas for a letter of complaint:

You bumped the side of a curb and your brand new tire that cost you $150 went flat.
Your pizza arrived cold. This is the third time from the same pizza delivery company you've had a cold pizza delivered to your door.
You were shaking a bottle of salad dressing with the instructions to "shake well" and the lid cracked and fell off so that your clothes got doused in dressing. (substitute some other messy substance you might shake for salad dressing if you want).
You ordered something from a company and they sent you the wrong thing--again!
Or make up your own plausible complaint issue to write about.

Sample Letter of Complaint

Dawn Anderson379 S. 2nd EastRexburg, Idaho
January 14, 2018
Joe SausagemakerNight Manager Papa Murphy’s Pizza127 South 2nd EastRexburg, ID
Dear Mr. Sausagemaker,
I ordered pizza, anchovies and jalapeño peppers from you last night. For the third time in a row, my pizza was stuck to the top of the box when it arrived. The cheese and the toppings had to be discarded and all that was left was a damaged crust. This is unacceptable from a pizza delivery company. I would like your company to make this right with me, either with free pizza coupons to replace the ruined pizzas or a cash refund. Also, I would want to see your local franchise educate its delivery drivers in handling the merchandise gently so as to avoid pizzas getting jostled around so much.
Sincerely, 110 words without addresses
Dawn Anderson 208-359-2337andersond@msd321.com

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