Hello,

I hope you are enjoying your summer and that your summer classes are going well. I wanted to share a couple of updates with you.

• There have been some updates to iRoar this summer. The Registrar's office asked us to share these iRoar Faculty & Staff Training Resources with you. These links point to the Tiger Training system, where you can enroll in short self-paced training courses on each topic.

• Zoom has added a new way to add Pronouns to your Zoom profile.

• There is a new Blur snapshot feature for IOS device users.

• Some issues have been discovered with the new print service called PaperCut. If you are encountering issues or outages, please report these so they can track them and work with the vendor to resolve them.

If there is any training you need or would like to see this summer or fall, please let me know. I will be out of the office starting July 19 returning August 2. If you need help during this time, please reach out to ITHELP@clemson.edu for assistance.

Thanks,

Melissa

Hello,

I hope you all are doing well and enjoying your summer. I wanted to provide you some updates.

• 👥Zoom was updated recently. The latest version for Macs is 5.7.0 (446). The latest version for Windows is 5.7.1(543). Some new features that may interest you are the ability to share your screen in breakout rooms and participants being able to request live transcript. Verify that you have the latest version installed on your computer.

• 📝Canvas is moving forward with the New Canvas Quizzes. Clemson Online will begin training people on them this fall. New quizzes will be implemented in Spring 2022. Quizzes do not have to be rebuilt from scratch, there is a Migration Tool that you can use to migrate your quizzes to the new format. Please note Respondus Monitor & Lockdown browser does not work with New Quizzes. So please do not migrate quizzes you may be using for summer classes. This is supposed to be fixed by the Spring 2022 term. I will keep you updated as I learn more.

• 💻377 classroom podium computers are being replaced across campus this summer. This should not affect how the classrooms function. The new computers are very fast, so this should improve your class startup time.

• There is a new Windows operating system coming out. I will update you as we learn more about it.

• CCIT is changing the way that computers are inventoried and replaced at Clemson. They will be using a new system called JAMF to manage all IOS and Mac devices. They will be using a new tool called InTune to manage Windows devices. At this time, this may affect anyone ordering new equipment that is a Mac or IOS product. The new Mac and IOS products being ordered will be registered as Clemson owned devices. This means the devices will be registered with Clemson usernames and passwords instead of personal iCloud accounts.

• I have updated the Faculty Training & Support page to remove resources that applied during the pandemic. If there are other resources you need for summer or fall classes, please let me know. I also updated the Support for Student Media site to provide online learning resources that are available to our student interns and student organizations. If there are additional resources that need to be added, please let me know.

I also wanted to let everyone know that I am back on campus and if you need any assistance, please feel free to reach out to me.

Thanks,

Melissa

Zoom

Issues Starting and Joining Meetings

New incident: Investigating

We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.

Time posted

Jun 9, 09:03 PDT

Components affected

Zoom Meetings

Zoom Video Webinars

View full incident details

Zoom

Issues Starting and Joining Meetings

New incident: Investigating

We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.

Time posted

Jun 9, 09:03 PDT

Components affected

Zoom Meetings

Zoom Video Webinars

View full incident details

Just as a reminder this may affect access to Canvas, email and other systems that require Duo authentication.

Thanks

Melissa

New Incident Details

Duo degraded - Investigating

Incident start: 05/28/2021 11:21AM EDT

CCIT has received reports of an issue with Duo with SMS delivery issues. Duo System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Campus Operations & Support Systems] Duo Security

Visit the incident page

Visit the CCIT System Status hub page

Hello,

I wanted to share some tips with you about how you can make your Zoom Meetings more accessible. For additional details you can take a look at Zoom's blog post on this.

Pre-Meeting Tips

• Include dial-in numbers on the invite.

• Provide materials ahead of time and make sure you have run Microsoft's Accessibility Checker on any presentations or documents you will be sharing with attendees.

• Mute all participants on entry.

Hosting Tips

• When sharing your screen be sure to verbally discuss the content you are sharing. Also speak loudly and clearly.

• Make a plan for chat. On Zoom, screen readers read the comments in chat aloud, which can drown out the conversation.

• Identify yourself before speaking.

Zoom Tips

• Turn on captioning. There is now Live Transcription available that is available to all users. This is a setting that has to be turned on in your account settings at https://clemson.zoom.us.

• Use an accessible virtual background. Backgrounds with movement can affect people who have ADD, motion sickness, dyslexia, epilepsy, or migraines.

• Use the spotlight and multi-pin features to pin meeting hosts, speakers and sign langugage interpreters so that everyone can see them.

To learn more about Zoom's accessibility features, check out Zoom's Accessibility portion of their website.

Let me know if you have any questions.

Thanks,

Melissa

Hello everyone,

Camtasia 2021 has been released by TechSmith. This version is not currently available for download from the CCIT website. CCIT is working to upgrade the download to the latest version and I will let you know when it is available for download.

In the meantime, if you would like to learn more about the latest version I am providing some resources below:

• Webinar Recording: What's New in Camtasia 2021

• Link to register for Webinar: What's New in Camtasia 2021

• TechSmith Academy

• Camtasia 2021 Video Tutorials

• What's New in Camtasia 2021

Hope this helps,

Melissa

Hello,

Tomorrow, May 20th will be the Canvas Caravan Southeast. This is a free event. To register for this event, visit the following website: https://events.bizzabo.com/305972.

The agenda for tomorrow's event is:

9:00 - 9:40 AM Welcome & Keynote: Engaged Learning in a Remote World

9:40 - 10:10 AM Breakout Sessions

• Creating Community in Canvas with Ecosystem Mapping & UX Design

• Micro & Mobile: Closing the Digital Divide

10:10 - 10:40 AM Breakout Session

• Alternative Assessments

10:40 - 11:30 AM Demonstration Sessions

• Demo: Studio

• Demo: Canvas Catalog

Enjoy!

Melissa

Hello,

If you are interested in attending Zoomtopia 2021, you can learn more about it and sign up for updates on the following Zoom blog. Zoomtopia will be complimentary this year, just like last year. The dates are September 14 &15.

https://blog.zoom.us/zoomtopia-2021-save-the-date-innovation-awards/

Also, if you have been using Zoom in an innovative way this year to teach your class, you could apply for one of the Zoom Innovation Awards. There are 8 award categories:

• Defining the Hybrid Workspace

• Deploying the Platform: More than Meetings

• Deepend Connections and Experiences

• Delivering Social Impact to Communities

• Dedication to Healthcare

• Dynamic Education

• Discovering the Future of Financial Services

• Driving Innovation in Government

A variety of prizes will be awarded. View the link below to see examples of last years winners.

https://blog.zoom.us/2020-zoomtopia-innovation-award-winners-making-an-impact/

Let me know if you have any questions or would like help in applying.

Thanks,

Melissa

Hello,

I wanted to provide some updates from CCIT.

1. 🖨 PaperCut has replaced PawPrints as Clemson University’s student printing and plotting solution. Effective Monday, May 24, you will no longer be able to print using PawPrints. PaperCut features a similar method of printing to PawPrints using your TigerOne card at an available printer, but you will need to install PaperCut if you plan on printing from your laptop or mobile device. PaperCut offers enhanced sustainability, an easier mobile printing experience, and integration with newer printers on campus. More information, including installers and quick start guides for Windows, Mac, iOS and Android, will be available in the coming days at ccit.clemson.edu. Once this website is available, I will be sure to share with you. Plotting prices are going to be increasing from $1 to $2 per sq ft. Black and white pages will be $.05 per page, color copies will be going up to $.20 per page.

2. 📽 Tutorial Videos are now available for Grammarly.

3. 🗞 The New York Times and The Wall Street Journal are now available to faculty and staff for free.

Please let me know if you have any questions.

Thanks,

Melissa

Hello,

I just wanted to remind you that today between 8:30am to 1:30pm Ensemble will be up and down for maintenance. If you have videos linked for students, or you are trying to upload videos, you may encounter issues. These should resolve after 1:30pm.

Thanks,

Melissa

From: ensemble-users-2020-21 on behalf of CCIT PR

Sent: Thursday, May 6, 2021 2:09 PM

Subject: Ensemble Maintenance - Thursday, May 13, 2021

Dear Ensemble user,

On the morning of Thursday, May 13, Ensemble will be undergoing maintenance beginning at 8:30 a.m. This maintenance is expected to last until 1:30 p.m. During this time, any classroom outfitted with Ensemble Studio lecture recording capabilities will not have those features available, and you should avoid uploading any new content through the website. If your classroom has Zoom capabilities, you may want to consider recording through Zoom. The CCIT Support Center is available to discuss options at ITHELP@clemson.edu.

For up-to-date information on this maintenance and all Clemson systems, please visit the CCIT Status Page at status.ccit.clemson.edu.

Hello,

I wanted to share two opportunities with you.

• InstructureCon 2021 Proposals - Last year for the first time ever Instructure held their Canvas user conference online. This year they will again be holding their conference online. If you would be interested in participating as a conference presenter, you have until this Thursday May 14th, to submit your proposal. While the conference was free last year, this year there will be a cost associated. So be sure to get approval before applying.

• Instructure Educator of the Year 2021 Nominations - Nominate yourself or one of your colleagues for the Instructure Educator of the Year award. Each winner will receive complimentary registration for InstructureCon, Canvas Swag, a national press release, social media and other media coverage. This year's award will be based on 3 criteria for Higher Education

  • How does this teacher redefine traditional classroom activities to help students meet their academic goals? Share examples of how they went above and beyond in adapting to hybrid and remote teaching, and/or embraced technology in the classroom in new and exciting ways. (50%)

  • How does this educator’s classroom experience support inclusion and improve achievement for at-risk populations? (25%)

  • How does this educator inspire students, spark curiosity, and support student growth and achievement? Provide specific examples of results. (25%)

Let me know if you have any questions or would like assistance in applying.

Thanks,

Melissa

Hello,

So, I wanted to share something with you in case you had seen something about this in online magazines like Campus Technology or at conferences this spring. Ensemble, the system we use for lecture capture and video storage at Clemson was bought recently by Panopto. I wanted to reassure you that if you are planning to use Ensemble for your videos for class this summer, that this will not affect your videos. Ensemble will continue to provide support and updates for their products until September 2022. CCIT and Clemson Online are working together to establish a plan for lecture capture and video streaming on Clemson's campus. As soon as I know additional information I will be sure to share this information with you.

In the meantime, several of you are teaching online this summer so I wanted to share some resources I have been collecting regarding Online Discussions and Asynchronous Video.

• Online Discussions

  • Faculty Focus recently had a 5 part series regarding Online Discussions

    • Part 1 - Five Online Discussion Ideas to Apply Learning

      • Photo Safari

      • Virtual Scavenger Hunt

      • Guessing Game (Word Cloud, Guess the Character, Realtor Tour, The Price is Right)

      • Forced Analogy (In My Room, Product Reviews)

      • Flawed Design (Shark Tank, Two truths and a Lie)

    • Part 2 - Four Online Discussion Ideas to Explore Concepts Through Divergent Thinking

      • Sticky Note Party

      • Wisdom of Crowds (Dotmocracy, 25/10 Crowd Sourcing, Case Study, Role Play or Debate)

      • Lotus Diagram

      • Mash-up

    • Part 3 - Seven Online Discussion Ideas to Explore Concepts through Convergent Thinking

      • Report on Live Discussion

      • Give One, Take One

      • Role Play (Debate, Six Thinking Hats, Hot Seat, Superheroes, Love Letters/ Break Up Letters)

      • Jigsaw

      • Case Study (National Center for Case Study Teaching in Science, The PBL Clearinghouse, Merlot Business Cases, the MIT Management Sloan School Case STudies, World's Best Case Studies, PhET, The King's Centre for Vizualization in Science).

      • Round Robin

      • 3CQ Model (Compliment, Connect, Comment, and Question)

    • Part 4 - Five Online Discussion Ideas to Foster Metacognition

      • Fishbowl (Spiderweb, Rant, Report on a Live Discussion)

      • Role Swap (Facilitator, Fact Checker, Runner, Summarizer)

      • Muddiest Points

      • Karma Points

      • Mood Board

    • Part 5 - Online Discussion Ideas - Multimedia and Resources

      • Text

      • Graphics

      • Audio/Voiceboards

      • Video (YouTube, FlipGrid, Voicethread, EdConnect, Marco Polo)

        • If you go this route, you may want to read this article from Educause on Engaging Students through Asynchronous Video Based Discussions in Online Courses

        • For types of activities, you could reference this article Let's Discuss Discussions: Using Asynchronous Video to Improve Online Discussions

        • Improving Problem-Based Learning with Asynchronous Video by Educause Teaching & Learning Program

• Tips for Asynchronous video

  • What Online Teachers can learn from YouTubers about Engaging Students by Michael Wesch

  • Make Super Simple Videos by Michael Wesch

  • Teaching and Learning with Video by Educause 7 Thing you Should Know About Series

  • The Power of Asynchronous Video by Educause Teaching & Learning Program

  • Putting Your Best Self Forward: 6 Keys for Filming by Educause Teaching & Learning Program

  • Study Finds Use of Video Boosts Learning by Campus Technology

  • Putting Your Best Self Forward: 6 Keys for Filming Quality Videos by Educause Teaching & Learning Program

• 10 Online Teaching Tips beyond Zoom: Teaching Without Walls Episode 1 by Michael Welsch

If these articles lead you to questions on how you can try this in your class at Clemson and you would like assistance, please reach out. I am here to help.

Thanks,

Melissa

Hello,

Please make note of this on your calendars. If you use Ensemble video for storage of your videos and you will be teaching in Mini A or Summer 1. During this time students will not be able to view videos from our Ensemble server and you will not be able to upload and new course materials.

Please let me know if you have any questions.

Thanks,

Melissa

From: ensemble-users-2020-21 on behalf of CCIT PR

Sent: Thursday, May 6, 2021 2:09 PM

Subject: Ensemble Maintenance - Thursday, May 13, 2021

Dear Ensemble user,

On the morning of Thursday, May 13, Ensemble will be undergoing maintenance beginning at 8:30 a.m. This maintenance is expected to last until 1:30 p.m. During this time, any classroom outfitted with Ensemble Studio lecture recording capabilities will not have those features available, and you should avoid uploading any new content through the website. If your classroom has Zoom capabilities, you may want to consider recording through Zoom. The CCIT Support Center is available to discuss options at ITHELP@clemson.edu.

For up-to-date information on this maintenance and all Clemson systems, please visit the CCIT Status Page at status.ccit.clemson.edu.

Please do not reply. This email is from an unmonitored email account used for CCIT public relations announcements.

Zoom

Unable to Live Stream Zoom Meetings and Webinars

Incident resolved

This incident has been resolved.

Time posted

May 5, 12:17 PDT

Components affected

Integrations - Live Streaming

View 3 previous incident updates

There is currently an issue with Zoom. They are working to resolve it.

Zoom

Unable to Live Streaming Zoom Meetings and Webinars

New incident: Investigating

We are currently investigating issues with Streaming Zoom meetings and Webinars, we will provide updates as we have them.

Time posted

May 5, 08:28 PDT

Components affected

Integrations - Live Streaming

View full incident details

Incident Update Details

Microsoft Exchange Online Email outage - Resolved

Incident start: 04/22/2021 11:00AM EDT

Incident update: 04/22/2021 01:54PM EDT

Elapsed time: about 3 hours

All Services have been restored. Microsoft has resolved the underlying issue and confirmed emails are processing as expected. If you continue to experience issues, please contact the CCIT Service Desk at 864-656-3494 or ITHELP@Clemson.edu.

Services Affected

[Messaging Systems] Emailing Forwarding Service

Previous updates

Investigating - 04/22/2021 11:00AM EDT

CCIT has received reports of an issue with Microsoft Exchange Online Email. Users may be unable to send or receive email messages within the Exchange Online service. Microsoft is working to isolate...

Visit the incident page

Visit the CCIT System Status hub page

New Incident Details

Microsoft Exchange Online Email outage - Investigating

Incident start: 04/22/2021 11:00AM EDT

CCIT has received reports of an issue with Microsoft Exchange Online Email. Users may be unable to send or receive email messages within the Exchange Online service. Microsoft is working to isolate the source of the issue and establish a fix.. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Messaging Systems] Emailing Forwarding Service

Visit the incident page

Visit the CCIT System Status hub page

In case you have a longer evening class.

Zoom

Application Server Configuration Adjustment

Upcoming scheduled maintenance notice

We will be performing a maintenance on our Application Servers which will require configuration adjustments.

During this time, users who are connected to a Zoom Meeting or Webinar for longer than three hours may be reconnected to their session.

Start time

Apr 21, 16:00 PDT

Estimated duration

1 day

Components affecte

Zoom Meetings

Zoom Video Webinars

Zoom Website - Web Client

Conference Room Connector - Zoom Clou...

Meeting Telephony Services

...and 1 more component.

View full scheduled maintenance details

There is a network outage at Holmes and the Student Union also.

Melissa

New Incident Details

Douthit Hills Network Outage - Investigating

Incident start: 04/16/2021 09:12AM EDT

We are experiencing network issues in Douthit Hills. Our Network Engineers are working diligently to restore services as soon as possible. We will be providing updates as we get more information about the situation. Thank you for your patience.

Services Affected

[Campus Infrastructure] Campus Network

Visit the incident page

Visit the CCIT System Status hub page

Incident Update Details

Service disruption for Google applications. - Resolved

Incident start: 04/12/2021 09:45AM EDT

Incident update: 04/13/2021 02:21PM EDT

Elapsed time: 1 day

All Services have been restored. If you continue to experience issues, please contact the CCIT Service Desk at 864-656-3494 or ITHELP@Clemson.edu.

Services Affected

[Messaging Systems] Google Apps for Education

Previous updates

Investigating - 04/12/2021 09:45AM EDT

CCIT has received reports of an issue with some Google applications. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inc...

Visit the incident page

Visit the CCIT System Status hub page

Hello,

I wanted to share a couple of updates with you. Some of these you may have already seen in Canvas or Our Clemson.

• Zoom Update - You now have the ability to add exceptions to meetings where you Require Authentication to Join. This is great if you want a more secure meeting, but know you may have guest speakers throughout the year. This setting can only be modified from https://clemson.zoom.us, it is not available in the Zoom client or through the Canvas integration.

• OneDrive Integration for Canvas - there is now a OneDrive integration for Canvas that can be accessed via Course Navigation link or through the external apps tool in the Canvas Rich Content Text Editor. Please read the permissions that this grants users to your files before you select to integrate!

  • OneDrive LTI for Instructors

  • OneDrive LTI for Students

• Ensemble - Ensemble was upgraded over Spring Break and has a couple of new features.

  • Video Notes

  • Video Comments

  • Add Video Quizzes to YouTube videos

  • Import videos from YouTube into your Ensemble library

  • Video Chop Tool

Please let me know if you have any questions about these updates.

Thanks,

Melissa

Screenshot of Authentication Exception setting

Hello everyone,

An announcement did not go out about this, but it is posted on CCIT's website:

https://clemsonuniversity.statushub.io/incidents/274051

More information can be found about this on Google's site:

https://www.google.com/appsstatus#hl=en&v=status

It looks like it is affecting the following apps:

• Google slides

• Google Docs

• Google Sheets

• Google Drive

• Google Classroom

Melissa

New Incident Details

Wireless Network Outage - Investigating

Incident start: 04/08/2021 10:19AM EDT

We are experiencing network issues for wireless campus wide . Our Network Engineers are working diligently to restore services as soon as possible. We will be providing updates as we get more information about the situation. Thank you for your patience.

Services Affected

[Campus Infrastructure] Wireless Network

Visit the incident page

Visit the CCIT System Status hub page

Good morning. I wanted to let you know there was an issue this morning with Canvas but it has been resolved.

If you or your students have any issues, please try clearing your browser cache and try accessing again.

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-PC/ta-p/48

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-Mac/ta-p/43

If you continue to have issues please let me know so I can report to our Canvas admin.

Thanks,

Melissa

Incident Update Details

Canvas - Errors when attempting to upload files to Canvas. - Resolved

Incident start: 04/07/2021 04:17AM EDT

Incident update: 04/07/2021 05:50AM EDT

Elapsed time: about 2 hours

Issue has been resolved.

Services Affected

[Academic & Learning Systems] Canvas Learning Management System

Previous updates

Investigating - 04/07/2021 04:17AM EDT

Users are reporting errors when attempting to upload files to Canvas.

We are currently investigating this issu...

Visit the incident page

Visit the CCIT System Status hub page

Incident: Office 365 Outage

Investigating, 04/01/2021 05:52PM EDT

CCIT has received reports of an issue with Office 365. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

New Incident Details

BOX.COM - Issue affecting the Box API including uploads and downloads. - Investigating

Incident start: 04/01/2021 05:40AM EDT

BOX.COM - Issue affecting the Box API including uploads and downloads.

Logging in and accessing content may also be impacted.

Services Affected

[Campus Operations & Support Systems] Box.com Secure Storage

Visit the incident page

Visit the CCIT System Status hub page

OTEI’s Clemson Teaching Excellence Virtual Conference, April 9

“Teaching During a Pandemic”

Sessions will provide an opportunity for you to share teaching successes with your colleagues as well as discuss takeaways from teaching during the COVID-19 pandemic.

AGENDA:

I. Students in a Pandemic: Short Talk and Panel Discussion

II. Six-Minute Talks (Instructor-led presentations about teaching during the pandemic, arranged by themes)

III. Keep Start Stop: A Facilitated Discussion on Moving Forward

Other fun stuff will happen, too! Prizes and contests.

Friday, APRIL 9 – from 1:00 – 3:30 pm online via Zoom. Please register here.

OTEI CALL FOR PROPOSALS: Six-Minute Talks at the Clemson Teaching Excellence Virtual Conference, April 9

Six-Minute Talks will provide a way for instructors to share lessons learned from teaching during the past year. We welcome ideas from any teaching modality about what went well (or not), what you learned, and how others might use your approach / learn from you. If you are interested in submitting a proposal, please complete a brief online form here. Once you have your idea, it will take you fewer than 5 minutes to complete the form!

DEADLINE FOR PROPOSAL SUBMISSIONS: tomorrow, Wednesday, March 31, 2021

From what I have been reading the Canvas integration may use web hooks. So I am sending this out as a precaution. You should be able to access Zoom directly through the desktop client but this issue may affect your ability to create or launch meetings through Canvas. I will continue to follow it through the weekend.

Thanks

Melissa

Zoom

A subset of users are unable to start or join meetings with webhooks.

Incident status: Monitoring

We have resolved the start and join issues. Please report any new problems to the support team.

Time posted

Mar 27, 00:56 PDT

Components affected

Zoom Developer Platform - Webhooks

Both Zoom issues from yesterday afternoon are now marked as resolved.

Thanks,

Melissa

Live transcription services are unavailable

Incident resolved

This incident has been resolved.

Time posted

Mar 25, 22:18 PDT

Components affected

Zoom Meetings

Zoom Video Webinars

This is the new service that I mentioned in last week's email. It is currently unavailable.

Zoom live transcription services are unavailable - Investigating

Incident start: 03/25/2021 04:51PM EDT

CCIT has received reports of an issue with Zoom. Zoom system engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Academic & Learning Systems] Zoom Web Conferencing

Visit the incident page

Visit the CCIT System Status hub page

3:42 PM

The Zoom issue is now resolved.

3:26 PM

FYI. Some users may have been affected by this Zoom issue.

Zoom

A subset of users are unable to join meetings/webinars

Incident Status: Monitoring

We have implemented a fix for this issue, which also impacted conference room connector and telephony services, and continue to monitor performance.

Time posted

Mar 25, 12:14 PDT

Components affected

Zoom Meetings

Zoom Video Webinars

Conference Room Connector- Zoom Clou..

Meeting Telephony Services

Canvas has identified the issue and a fix is being implemented. You may now have access.

Canvas currently unreachable

Latest update:

Created - Investigating

3/25/2021 08:48:18AM EDT

CCIT has received reports of an issue with Canvas. Canvas System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Canvas Learning Management System - Down

This issue has already been resolved. Just wanted to let you know that there had been an issue with Canvas today.

First incident was reported around 12:03pm EST and resolved around 12:13pm EST.

Second incident was reported around 4:29pm EST and resolved around 4:37pm EST.

March 23, 2021

Some US based users experiencing long load times when accessing Canvas

Resolved - Our Devops team was able to resolve the issue. Users should be able to access Canvas as intended.

March 23, 14:37 MDT

Investigating - We are currently working with our Devops team to figure out the cause.

March 23, 14:29 MDT

A subset amount of users are experiencing long load times or page errors when accessing Canvas

Resolved - This incident has been resolved.

March 23, 10:13 MDT

Monitoring - A fix has been implemented and we are monitoring the results.

March 23, 10:07 MDT

Investigating - A subset amount of users are experiencing long load times or page errors when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update shortly.

Hello,

It's hard to believe that a year ago this week SC schools and businesses across our state were shutdown. This week, almost a year to the date our governor announced the eligibility of educators and staff for the Coronavirus vaccine.

I wanted to provide a couple of updates for you this week:

• The Box migration has been put on hold at this time. What does this mean for you? If you want to use Box, you can continue to use Box. 😊

• If you are returning to the workplace, please review the following checklist provided by CCIT. Especially the part regarding getting your computer back on eduroam network. ✅

• New Tutorials regarding Grammarly are available.

• Zoom now has Live Closed Captioning/Transcript available. You and your students must be on the latest version to utilize this feature. A new version of Zoom will be released March 22. The following tutorial can remind you of the steps you can utilize to update to the latest version of Zoom. 🗯

• New Quizzes for Canvas has been postponed until July 2022. So, breathe easy for this summer! 📝

• FlipGrid now offers timestamps for text comments in the timeline.

Hope you have a great weekend.

Thanks,

Melissa

Zoom

Incident Resolved

This issue is now resolved.

Time posted

March 12, 10:05 PST

Components affected

• Cloud recording

TurnItIn is undergoing emergency maintenance - Investigating

Incident start: 03/12/2021 01:00PM EST

TurnItIn is undergoing emergency maintenance and will be unavailable until further notice.

Services Affected

[Academic & Learning Systems] TurnItIn

Visit the incident page

Visit the CCIT System Status hub page

Zoom is experiencing cloud recording delays

Created: Investigating

3/11/2021 11:00:00 AM

CCIT has received reports of an issues with Zoom. Zoom system engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Zoom Web Conferencing - Affected

Hello everyone,

Service has been restored.

Thanks,

Melissa

Canvas outage -- Resolved - Resolved

Incident start: 03/03/2021 04:27PM EST

Incident update: 03/03/2021 05:41PM EST

Elapsed time: about 1 hour

All Services have been restored. If you continue to experience issues, please contact the CCIT Service Desk at 864-656-3494 or ITHELP@Clemson.edu.

Services Affected

[Academic & Learning Systems] Canvas Learning Management System

Previous updates

Monitoring - 03/03/2021 05:20PM EST

Canvas has identified and implemented a fix to correct the issues. We continue to monitor, along with Canvas. Please visit their status page for updates at

Investigating - 03/03/2021 04:27PM EST

CCIT has received reports of an issue with Canvas. Canvas System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience ...

Visit the incident page

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Hello,

Just wanted to make sure you were aware there is currently a Canvas outage.

Melissa

Canvas outage - Investigating

Incident start: 03/03/2021 04:27PM EST

CCIT has received reports of an issue with Canvas. Canvas System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Academic & Learning Systems] Canvas Learning Management System

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Hello,

I wanted to share a couple of items with you.

• Mac Big Sur update

  • Security has cleared this update. Please note that not all applications currently work with Big Sur. If you have specific software you rely on daily and need help checking to see if it is compatible with Big Sur, please let me know. I recommend against upgrading mid semester if you are teaching from that computer. However, if you are wanting to upgrade CCIT has released this update.

  • https://ccit.clemson.edu/news/apple-macos-big-sur-11-0-advisory/

• Manually Posting Grades in Canvas

  • Some updates to the gradebook have taken away the gradebook muting feature that some are used to seeing. I have attached a document with some screenshots on how you can change your Canvas Course Grading Policy as well as Posting Grades.

• Accessing Prior Semester Courses

  • At the end of the semester courses that are not currently being taught are removed from your Dashboard. If you would like to add them back, I have included a document with the steps on how you can do this.

Hope you have a great weekend.

Thanks,

Melissa

Attachments:

Manually posting grades

Accessing Prior Courses in Canvas

Hello everyone,

The Duo outage has been resolved.

Thanks

Melissa

Duo outage - Resolved

Incident start: 01/26/2021 04:09PM EST

Incident update: 01/26/2021 06:10PM EST

Elapsed time: about 2 hours

Resolved - The issues with phone call delivery on all of our deployments are resolved and all services are now fully functional.

Jan 26, 18:10 EST

Services Affected

[Campus Operations & Support Systems] Duo Security

Previous updates

Investigating - 01/26/2021 04:09PM EST

CCIT has received reports of an issue with Duo. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will p...

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Visit the CCIT System Status hub page

Hello everyone,

The Zoom outage is over. If you continue to have issues please let me know.

Thanks

Melissa

Zoom outage - Resolved

Incident start: 01/26/2021 01:26PM EST

Incident update: 01/26/2021 10:57PM EST

Elapsed time: about 10 hours

Incident resolved

We have seen indications that the external issue impacting Northeast US users’ ability to join meetings and access the Zoom website is now resolved.

Services Affected

[Academic & Learning Systems] Zoom Web Conferencing

Previous updates

Monitoring - 01/26/2021 08:28PM EST

Incident status: Monitoring

We have seen indications that this external issue impacting some Northeast US Zoom Meetings and website access is now resolved. We continue to monitor the si...

Investigating - 01/26/2021 01:26PM EST

CCIT has received reports of an issue with Zoom. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will ...

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Hello,

Here is another outage that was announced. This may affect access to Canvas from off campus.

Melissa

Duo outage - Investigating

Incident start: 01/26/2021 04:09PM EST

CCIT has received reports of an issue with Duo. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Campus Operations & Support Systems] Duo Security

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Visit the CCIT System Status hub page

Hello

I wanted to let you know about this Zoom outage incident in case anyone is encountering issues.

Melissa

Zoom outage - Investigating

Incident start: 01/26/2021 01:26PM EST

CCIT has received reports of an issue with Zoom. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and will provide updates as they are available.

Services Affected

[Academic & Learning Systems] Zoom Web Conferencing

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Hello everyone,

I just received notice that there had been an issue with Canvas this afternoon. I have attached the outage/incident information below in case you need to know the timeframe. In researching this further it looks like it had to do with the Rich Content Editor. If you were trying to edit a page, discussion board, assignment, announcement, etc. that contained the Rich Content Editor you may have received an error message. This issue should be resolved. Please let me know if you have any issues.

Thanks,

Melissa

Incident Update Details

Canvas outage - Resolved

Incident start: 01/13/2021 01:19PM EST

Incident update: 01/13/2021 02:11PM EST

Elapsed time: about 1 hour

All Services have been restored. If you continue to experience issues, please contact the CCIT Service Desk at 864-656-3494 or ITHELP@Clemson.edu.

Services Affected

[Academic & Learning Systems] Canvas Learning Management System

Previous updates

Investigating - 01/13/2021 01:19PM EST

CCIT has received reports of an issue with Canvas. System engineers are currently investigating and working to correct the problem as quickly as possible. We apologize for any inconvenience and wil...

Visit the incident page

Visit the CCIT System Status hub page

Hello Everyone,

I wanted to give everyone a heads up. I received word today that an email may be going out from HR regarding eligibility for vaccinations. I wanted to let you know that this is not spam or a phishing email.

I also wanted to provide you some reminders for the start of the term.

• Make sure your course and your course content (assignments, pages, etc.) are published.

• If you copied your course materials from one term to another make sure you modify due dates.

• If you need to copy materials from another term view the steps in this Knowledge Base articles.

  • NOTE: This should be done before you publish the course for students to view.

  • Importing Content from another course: https://hdkb.clemson.edu/phpkb/article.php?id=565

  • Adjusting dates when importing content: https://hdkb.clemson.edu/phpkb/article.php?id=1030

• Here is a link to a tutorial on how to setup your Zoom integration. Please make sure your Zoom client is up to date.

  • https://youtu.be/R8krg86sFOI

• If you need to know if the classroom you are teaching in has the new equipment please view the list of rooms on the following page:

  • https://ccit.clemson.edu/support/faculty-staff/classroom-technology/blended-learning-enabled-classrooms/

  • This page also has links to additional documentation for the classroom equipment.

• Classroom Usage and Cleaning Protocol

  • http://www.clemson.edu/otei/documents/bended/classroom-use-and-cleaning-protocol-7.14.20-002.pdf

Please let me know if you have any additional questions.

Thanks,

Melissa