What Is The Role Of Healthcare Virtual Assistance as the Response Assistant?

In this panicked circumstance, the WHO is taking aggressive measures to combat the ‘info-demic' by launching their own WhatsApp helpline. Conversational-AI driven healthcare virtual assistance boosts digital healthcare. Furthermore, it can make a huge impact in keeping unnecessary panic at bay with appropriate knowledge exchange to accelerate care delivery and handle inquiries about the current global crisis.

Raising Awareness and Providing Correct Information

The primary goal of the healthcare virtual assistant is to eliminate any misunderstanding, misinformation, and terror surrounding worldwide crises. The virtual assistant gathers data from the WHO, CDC, NHS, Government official websites, and other comparable reputable sources based on your accessibility and chat preference such as

• • Smartphone

  • IPad

  • Smart speakers

  • Desktop

To answer the most often asked questions regarding world crisis.

• • What exactly is a global crisis?

  • What are the signs and symptoms?

  • How can I defend myself?

Healthcare virtual assistants, like the above-mentioned FAQs, can be educated using unique material or coupled with third-party trusted sources to spread the relevant information to the right individuals.

Medical Records and Pre-Screening

To decide the next preventive steps for potential patients, the intelligent virtual assistant asks them various symptomatic and at-risk questions. They might inquire about:

• • The person's age

  • A person's first signs and symptoms

  • Validating the diagnosis using the infection's confirmed symptoms

  • A person's travel record

  • Any existing health issues

If it meets the warning symptoms, the healthcare virtual assistant will recommend a course of action based on WHO, government, local state government, district health professionals, and other healthcare guidelines. What kind of preventive actions they can take to safeguard oneself and their family if it doesn't correspond with the actual symptoms of the disease or if a specific instance requires more investigation.

Appointment Scheduling

As the number of affected cases rises in this current scenario, healthcare virtual assistant workers around the world are going above and beyond their normal duty hours to provide the best possible care to patients.

Every hospital or isolation center around the world is up against the extreme challenge of having insufficient medical resources to support a large population, which includes enough hospital beds, safety kits such as hand gloves, masks, and special protective gear, respiratory ventilators, emergency medicines, and so on.

Handover to Healthcare Experts

Healthcare virtual assistants in the healthcare field are programmed to understand and respond to the most often asked inquiries. However, if a patient's medical situation demands more technical knowledge-based responses concerning a specialist subject, a virtual assistant can aid the patient by connecting with the available healthcare practitioner on a case-by-case basis.

Meanwhile, the healthcare virtual assistance communicates the patient's medical history with the doctor so that he or she may give the best recommendations depending on the patient's health status, saving time by just answering questions that can be answered quickly.

Important Points to Remember

The need for prevention and education about the current situation is urgent. An AI-Powered Healthcare Virtual Assistance is one such powerful medium that can dispel all myths and stop the spread of false information about the virus.

• • Healthcare systems

  • Doctors

  • Caretakers

  • Government officials

  • General public

May all use the intelligent healthcare virtual assistant to combat the deadly infection before it spreads.