Resume'

       MARTIN W. DORFMAN           

Duluth, Georgia 30097

E-mail: marty@martydorfman.com

Linkedin URL: http://www.linkedin.com/pub/martin-w-dorfman/9/586/836

SUMMARY OF QUALIFICATIONS

Software trainer and customer service manager with over 25 years of progressive advancement in leading national distribution company, 50 years and counting of face to face with customers.  Recognized for strong work ethic with ability to learn quickly and gain high level of competence.  Demonstrated achievements include:

• Software Trainer

• Customer Service and Relations  

• Classroom Facilitation

• Problem Solving and Troubleshooting

• Organization and Administration

• Word, Excel, PowerPoint

• Management Databases

• Computer Support Agent 

• Service Now Trainer

PROFESSIONAL EXPERIENCE

Genuine Parts Company, Automotive Parts Group, Atlanta, GA     2013 to 2014

• • Centralized Inventory Modeling Manager, U.S. Automotive Parts Group (NAPA)

• Working with MIC (Marketplace Inventory Classification) software

• Working with Manhattan iO software

Genuine Parts Company, Automotive Parts Group, Norcross, GA     2011 to 2013

• • NAPA Store Support Center (software and peripheral hardware support)

  • ServiceNow Trainer

 Gwinnett County Public Schools, Fleet Maintenance Parts, Lawrenceville, GA     Temp  

• Responsible for keeping 1,860 buses and 600+ cars and light trucks on the road

Contract Computer/Marketing Support, Atlanta, GA     2008 to 2011

• Contract Computer Support Resource Team Leader for 40 project agents, reviewing tickets for escalation, ended July, 2011

• Independent Contractor consisting of phone work and database maintenance for several companies

 EMC Security, Lawrenceville, GA     2007 to 2008

• Security Consultant for intrusion protection, access control, video surveillance and fire protection.  Custom design systems, residential / commercial, with site visits.

 Genuine Parts Company, Atlanta, GA/Columbia, SC

(Genuine Parts Company is the leader in distribution and parent company to NAPA, Motion Industries, SP Richards Office Supply and EIS Electronics)

 NAPA Filtrations District Sales Manager     2006

• Sales of automotive, truck and heavy duty industrial filters to NAPA Auto Parts stores in Southeastern Alabama, Southwestern Georgia and the Florida Panhandle.

 Division Training Manager (for eastern half of the U.S.)     2003 to 2006

• Conducted computer software training to inside customer service representatives, outside sales representatives, distribution center personnel and NAPA store owners for Data Processing Center servicing 2,900 NAPA Auto Parts stores, class room, WebEx and Online tracking.

• Prepared, maintained training documents, using Word, Excel, Power Point, UNIX and Solaris.

 Division Manager     1999 to 2003

• Managed 7 Sales and Service Representatives for computer sales and software support for NAPA Auto Parts stores serviced out of Distribution Centers in South Carolina, North Carolina, Tennessee, Virginia and West Virginia.

 Customer Service Support (Atlanta Division)     1998 to 1999

• Software and hardware support calls from 2,900 NAPA Auto Parts stores, solving issues over the phone using excellent communication skills.

 Training Coordinator/Computer Support (Columbia, SC Distribution Center)     1997 to 1998

• NAPA Auto Parts store training programs for customer service for stores serviced by Columbia, SC Distribution Center and Charlotte, NC Distribution Center, classroom setting and one on one.  Instruction to the NAPA store owners and employees on how to sell product.

 TAMS Computer Coordinator (Total Automotive Management System)     1995 to 1997

• On call sales and support to NAPA Auto Parts stores for computer hardware and software to stores serviced out of the Columbia, SC Distribution Center.  Installation of hardware and then training on hardware and software using excellent communication skills.

 National Account Manager     1994 to 1995

• Promoted, maintained and monitored sales to NAPA Auto Parts stores from National Accounts such as Firestone, Goodyear, Sears, and other National Accounts as they were added.  Consult NAPA Auto Parts owners/managers on how to acquire and maintain this business.

 Sales Specialist     1993 to 1994

• Worked with independent NAPA Auto Parts stores to utilize all programs available from NAPA and assist in merchandising and sales in their stores.

 Warehouse Liaison

• For a six month request by the Distribution Center General Manager, mingled in with all areas of the warehouse to find the source of discord with the employees.  Areas included parts picker, parts packer, receiving dock, loading dock, inventory control and general labor moving parts including use of forklift.  Performed all duties as if was in training for these departments.

 Assistant Local Manager     1991 to 1993

• Sales training and inventory control for 11 company owned NAPA Auto Parts stores serviced by the Columbia, SC Distribution Center.

• Columbia and Albuquerque, NM stores were picked to be the National test site for new merchandising theme during this time. Merchandising and inventory control.

• Responsible for creating what is now used in the TAMS computer system, the Custom Pricing Shadow Profiles.

 Jobber Sales Assistant Manager     1989 to 1991

• Sales training to independent NAPA Auto Parts store’s outside sales force to their customers, using calls with salesperson, meetings and training sessions.