About Grozo
If you want everything available in the local market at your doorstep, the Grozo app is the right application for you to install.
Privacy policy
Effective Date: July 22, 2026
Last Updated: July 22, 2026
Grozo ("we", "our", or "us") operates the Grozo mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
1. Information We Collect
We may collect information about you in a variety of ways depending on how you interact with Grozo:
Personal Data
Account Information: Name, email address, phone number, and delivery address provided when registering or placing orders.
Authentication Details: Passwords and secure login credentials.
Operational & Order Data
Transaction Records: Details of orders placed, claimed, or dispatched (including tracking numbers, items, amounts, and destination details).
Role-Specific Data: User roles within the system (e.g., Customer, Manager, Rider/Delivery Agent).
Device & Usage Data
Device Information: Device model, operating system version, and unique device identifiers.
Log & Performance Data: IP addresses, app performance logs, crash reports, and error diagnostics needed for system stability.
Location Data (If Applicable)Â
Location Information: Precise or approximate device location collected to facilitate order delivery, routing, and location-based dispatch services for riders and managers.
2. How We Use Your Information
We use the information collected via Grozo for primary operational and business purposes, including to:
Create and manage your account credentials.
Process, assign, dispatch, and track order deliveries.
Facilitate real-time communications between customers, managers, and delivery riders.
Provide user support and respond to customer service inquiries.
Maintain security, prevent fraud, and ensure platform integrity.
Troubleshoot system bugs, manage cloud services, and improve app performance.
3. Sharing & Disclosure of Information
We do not sell your personal data. We may share your information under the following limited circumstances:
Internal Application Roles: Order and contact details are visible to assigned personnel (e.g., sharing delivery addresses and phone numbers with assigned riders to complete an order).
Third-Party Service Providers: We rely on secure third-party infrastructure (such as cloud database providers, hosting services like Render, and database platforms) strictly to process and store app data.
Legal Requirements: We may disclose information if required by applicable law, court order, or government regulation.
4. Data Storage, Security, and Retention
Data Security: We implement standard administrative, technical, and physical security measures (including secure HTTPS API endpoints and database access controls) to protect your personal information.
Data Retention: We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by legal or accounting obligations.
5. Account and Data Deletion Rights
You have the right to access, update, or request the deletion of your personal data.
Data Deletion Requests: In accordance with Google Play Developer Policies, you may request the deletion of your account and associated personal data at any time.
To submit a data deletion request, please email us at [mailtoiftikhar at gmail.com] with the subject line "Account Deletion Request".
6. Children's Privacy
Grozo does not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions). If we learn that we have collected personal data from a child without parental consent, we will promptly delete that information.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Application Name: Grozo
Developer/Company Name: [Iftikhar Ahmed Khan, Muhammad Ajmal Khan / Grozo]
Contact Email: mailtoiftikhar at gmail.com, m.ajmalkhan13101 at gmail.com
Address / Location: Nizami Mohallah, Abbottabad, Pakistan]