Research

My research focuses on examining worker or user behaviors in the operational risk management in financial services and operations in digital platforms.

Papers under Review/Revision

1 Shuai Hao*, Zhankun Sun, and Yuqian Xu. "Emergency Care Access vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions," Minor Revision at Manufacturing and Service Operations Management. 

• Winner, Best Service Science Student Paper Award, 2020 INFORMS Conference on Service Science.

• Second Place, Best Student Paper Competition, 2022 POMS-HK International Conference

2 Hongyan Dai, Baile Lu, Jayashankar Swaminathan, and Yuqian Xu. "Leveraging the Experience: Exploration and Exploitation in Gig Worker Learning Process," under revision.

3 Sergei Savin, Yuqian Xu, and Lingjiong Zhu. "Delivering Multispecialty Care via Online Telemedicine Platforms," under revision.

4 Zhanzhi Zheng*, Yuqian Xu, and Brad Staats. "Unveiling Operational Processes: The Impact of Real-time Videos on Operational Outcomes," Major Revision at Operations Research. 

Refereed Publications

5  Yuqian Xu, Hongyan Dai, and Wanfeng Yan. "Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment," Accepted at Management Science, 2024.

6 Youngsoo Kim and Yuqian Xu. "Operational Risk Management: Optimal Inspection Policy," published online, Management Science, 2023.

• Finalist, Service Science Best Cluster Paper Competition, INFORMS, 2023 

7 Yuqian Xu, Anindya Ghose, and Binqing Xiao. "Mobile Payment Adoption: An Empirical Investigation on Alipay,"  published online, Information Systems Research, 2023. 

• First Prize Winner, CSAMSE Best Paper Award, The Chazen Institute of Columbia Business School, 2019

8 Yuqian Xu, Baile Lu*, Anindya Ghose, Hongyan Dai, and Weihua Zhou. "The Interplay of Earnings, Ratings, and Penalties on Sharing Platforms: An Empirical Investigation," Management Science, 69(10), 2023, 6128–6146. 

9 Yuqian Xu, Tom Tan, and Serguei Netessine. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, 68(4), 2022, 2668-2693.

• Finalist, Junior Scholar Best Paper Award in Behavioral Operations, POMS, 2018

10 Yuqian Xu, Mor Armony, and Anindya Ghose. "The Interplay between Online Reviews and Physician Demand: An Empirical Investigation," Management Science, 67(12), 2021, 7344–7361.

• Finalist, Best IS paper in Management Science Award, 2023 

• Best Student Paper Award, Workshop on Health IT and Economics (WHITE), 2016

• Finalist, Best Student Paper Award of POMS Healthcare, 2017

• Third Prize, Best Student Paper Award of INFORMS Healthcare, 2017

11 Yuqian Xu, Lingjiong Zhu, and Michael Pinedo. "Operational Risk Management: A Stochastic Control Framework with Preventive and Corrective Controls," Operations Research 68(6), 2020, 1804-1825.

• Winner, MSOM iFORM SIG Best Paper Award, 2023 

12 Yuqian Xu, Michael Pinedo, and Mei Xue. "Operational Risk in Financial Services: A Review and New Research Opportunities," Production and Operations Management 26(3), 2017, 426-445.

13 U. Mukherjee, S. Bose, A. Ivanov, S. Souyris, S. Seshadri, P. Sridhar, R. Watkins, Y. Xu. "An Evaluation of Educational Institutions Safe-reopening Strategies for In-person Classes Amid the COVID-19 Pandemic", Nature: Scientific Reports, 2021. 

14 Yuqian Xu, Anthony Saunders, Binqing Xiao, and Xindan Li, "Bank relationship loss: The moderating effect of information opacity," Journal of Banking and Finance, 118, 2020, 105872.

15 Yuqian Xu, Jiawei Zhang, and Michael Pinedo. "Budget Allocations in Operational Risk Management," Probability in the Engineering and Informational Sciences, 1-26, Jul 2017.

Selected Work-in-Progress

16 Yuqian Xu, Lingjiong Zhu, and Haixu Wang*. "A Self- and Mutual-Exciting Model for Discrete-Time Data:  Case Study on Online Money Market Fund," working.

• Code Access: https://github.com/derek-ghub/self-and_mutual-exciting_model

• Finalist, INFORMS Conference on Service Science Best Conference Paper Award 2020

17 Baile Lu*, Yuqian Xu, Hongyan Dai, and Weihua Zhou. "Personalized Dynamic Pricing: Hidden Consequences for Customer Churn," working. 

• First Prize Winner, INFORMS Conference on Service Science Best Paper Award, 2019

• Finalist, INFORMS IBM Service Science Best Student Paper Award, 2019

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*stands for a student coauthor.