My research focuses on examining emerging technologies in digital platforms and operational risk in financial services.
Papers under Review/Revision and Selected Working Papers
1 Hongyan Dai, Baile Lu, Jayashankar Swaminathan, and Yuqian Xu. "Gig Worker Learning: An Empirical Study on On-Demand Delivery Platform" Major Revision at Manufacturing and Service Operations Management.
2 Zhanzhi Zheng*, Yuqian Xu, and Brad Staats. "Unveiling Operational Processes: The Impact of Real-time Videos on Operational Outcomes," under review (Major Revision at Operations Research).
3 Youngsoo Kim, Ben Knight, Dmitry Mitrofanov, and Yuqian Xu. "Algorithm-enabled Decision Support and Worker Learning: a Large-Scale Field Experiment," Major Revision at Manufacturing and Service Operations Management.
4 Blair Liu*, Yuqian Xu, and Brad Staats. "Bridging the Nursing Gap: How Virtual Nurse Adoption Impacts Patient Outcomes," Major Revision at Management Science.
5 Zhanzhi Zheng*, Yuqian Xu, and Brad Staats. "The Impact of Inspections on Operational Risk: Uncovering Learning and Forgetting Patterns," under revision for resubmission to Management Science.
Finalist, POMS College of Operational Excellence Best Paper Competition, 2025
6 Shuai Hao and Yuqian Xu. "Voice Chatbot Design: Leveraging the Preemptive Prediction Algorithm," under revision for resubmission to Management Science.
7 Sergei Savin, Yuqian Xu, and Lingjiong Zhu. "Delivering Multispecialty Care via Online Telemedicine Platforms," under revision for resubmission to Operations Research.
8 Yuqian Xu, Zhi Chen, Jayashankar Swaminathan, and Weihua Zhou. "Real-Time Performance Feedback and Its Impact on Worker Performance," working.
9 Zhanzhi Zheng*, Shenyang Jiang, Yuqian Xu, and Brad Staats. "Video-Based AI Misconduct Monitoring: Unintended Consequences on Operational Outcomes," under review.
10 Vinayak Deshpande, Ziqian Ding*, and Yuqian Xu. "Unveiling the Impact of Telemedicine Expansion: Workload Dynamics and Doctor Turnover," working.
Refereed Publications
11 Shuai Hao*, Zhankun Sun, and Yuqian Xu. "Emergency Care Access vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions," Manufacturing and Service Operations Management, 27(1): 1-338, 2025.
Winner, Best Service Science Student Paper Award, 2020 INFORMS Conference on Service Science.
Second Place, Best Student Paper Competition, 2022 POMS-HK International Conference
12 Yuqian Xu, Hongyan Dai, and Wanfeng Yan. "Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment," published online, Management Science, 2024.
13 Youngsoo Kim and Yuqian Xu. "Operational Risk Management: Optimal Inspection Policy," Management Science, 70(6):4087-4104, 2023.
Finalist, Service Science Best Cluster Paper Competition, INFORMS, 2023
14 Yuqian Xu, Anindya Ghose, and Binqing Xiao. "Mobile Payment Adoption: An Empirical Investigation on Alipay," Information Systems Research, 35(2), 807-828, 2023.
First Prize Winner, CSAMSE Best Paper Award, The Chazen Institute of Columbia Business School, 2019
15 Yuqian Xu, Baile Lu*, Anindya Ghose, Hongyan Dai, and Weihua Zhou. "The Interplay of Earnings, Ratings, and Penalties on Sharing Platforms: An Empirical Investigation," Management Science, 69(10), 2023, 6128–6146.
16 Yuqian Xu, Tom Tan, and Serguei Netessine. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, 68(4), 2022, 2668-2693.
Finalist, Junior Scholar Best Paper Award in Behavioral Operations, POMS, 2018
17 Yuqian Xu, Mor Armony, and Anindya Ghose. "The Interplay between Online Reviews and Physician Demand: An Empirical Investigation," Management Science, 67(12), 2021, 7344–7361.
Finalist, Best IS paper in Management Science Award, 2023, 2024
Best Student Paper Award, Workshop on Health IT and Economics (WHITE), 2016
Finalist, Best Student Paper Award of POMS Healthcare, 2017
Third Prize, Best Student Paper Award of INFORMS Healthcare, 2017
18 Yuqian Xu, Lingjiong Zhu, and Michael Pinedo. "Operational Risk Management: A Stochastic Control Framework with Preventive and Corrective Controls," Operations Research 68(6), 2020, 1804-1825.
Winner, MSOM iFORM SIG Best Paper Award, 2023
19 Yuqian Xu, Michael Pinedo, and Mei Xue. "Operational Risk in Financial Services: A Review and New Research Opportunities," Production and Operations Management 26(3), 2017, 426-445.
20 U. Mukherjee, S. Bose, A. Ivanov, S. Souyris, S. Seshadri, P. Sridhar, R. Watkins, Y. Xu. "An Evaluation of Educational Institutions Safe-reopening Strategies for In-person Classes Amid the COVID-19 Pandemic", Nature: Scientific Reports, 2021.
21 Yuqian Xu, Anthony Saunders, Binqing Xiao, and Xindan Li, "Bank relationship loss: The moderating effect of information opacity," Journal of Banking and Finance, 118, 2020, 105872.
22 Yuqian Xu, Jiawei Zhang, and Michael Pinedo. "Budget Allocations in Operational Risk Management," Probability in the Engineering and Informational Sciences, 1-26, Jul 2017.
Selected Work-in-Progress
23 Yuqian Xu, Lingjiong Zhu, and Haixu Wang*. "A Self- and Mutual-Exciting Model for Discrete-Time Data: Case Study on Online Money Market Fund," working.
Code Access: https://github.com/derek-ghub/self-and_mutual-exciting_model
Finalist, INFORMS Conference on Service Science Best Conference Paper Award 2020
----------------------------------
*stands for a student coauthor.