FAQs

License Types

✓ Premium License

It is a license that can be used on all Android operating systems without restriction of features.

✓ Android 12(L) License

This license is for Android 12 only. Please note that if you update the Andoid major version of your phone, you will need a new Andoid major version license.

✓ Android 13(L) License

This license is for Android 13 only. Please note that if you update the Andoid major version of your phone, you will need a new Andoid major version license.

✓ Android 14 License

This license is for Android 14 only. Please note that if you update the Andoid major version of your phone, you will need a new Andoid major version license.

✓ Android 15 License

This license is for Android 15 only. Please note that if you update the Andoid major version of your phone, you will need a new Andoid major version license.

✓ Android 16 License

This license is for Android 16 only. Please note that if you update the Andoid major version of your phone, you will need a new Andoid major version license.

How do I hide "Notifications" ?

Long-tap a notification to turn it off.

Or, Open Android OS “Apps Setting”. Select “Quick Arc Launcher 2” and turn off notifications.

Notifications are also hidden from the "status bar".

Take over the premium license by model change

The premium license is linked to a Google Account.

Even if you make a new device or if you purchase additional device, you can take over the premium license as it is by using your current Google Account.

Does not recognize license (trial expired message is displayed)

Please check the following.

・ Restart your smartphone to check.

・ Please uninstall and install this application after switching to an account user with a license on the Play Store.

* The Play Store app is designed to use the license of the user who installed it.

・ Please update the Play Store app and this app to the latest version.

・ Check if you are connected to the Internet. This application may connect to the Internet to Google Play for license authentication at startup.

[Only for OS-only license]

・ There is a possibility that the Android OS version of the smartphone has been upgraded most recently. Please check the date when the main version of Android OS is up on the manufacturer's web page, and check if the version is up from the Android OS version at the time of purchase.

The app stops in the background

This application may stop depending on the energy saving mode of your phone. Please check the settings below.

(The display name and setting location may vary depending on your Android OS and model.)

✓Please enable “Advanced” - “Ignore Battery Optimization” to allow disabling of optimization.

✓Please turn on "Show Notifications".

✓[Settings]-[App Information(Quick Arc Launcher 2 )]-[Battery]

Set [Background restrictions] to unrestricted (no restrictions)

✓[Settings]-[Battery]-[Battery Saver]

Set battery saver to OFF.

Please refer to the following site and adjust the settings so that the app is not automatically terminated:

Don't kill my app!

https://dontkillmyapp.com/

Please uninstall this app if you have any other power saving apps, task killer apps, or cleaning apps installed on your phone.

In addition, if each manufacturer has its own energy-saving function, you may be able to improve the situation by turning that function off as well. 

The fan is difficult to open or sometimes won't open, even though the Starting Area is visible.

• Please try increasing the "Sensing width (px)" in the Starting Area settings.

• If you are using gesture navigation, the Starting Area is restricted, and its range will be adjusted automatically.

• Note: The edges of the screen may be less responsive to touch when using a phone case, a tempered glass screen protector, or on phones with curved-edge screens.

The message "The start area has been restricted due to the use of gesture navigation" appears and all start areas are not displayed

Gesture navigation conflicts with our app. Therefore, the display range of the Starting Area is limited and automatically adjusted to a restricted range.

The restrictions are as follows:

• The height is limited to 200dp or less.

• You are limited to setting up only one Starting Area.

[Reference: How to switch to 3-button navigation instead of gesture navigation]

We recommend using 3-button navigation for full functionality.

Go to the Android system Settings > System > Gestures > System navigation.

(Note: The path may vary slightly depending on your device and Android version.)

Select "3-button navigation".

When giving permissions of other applications, an overlay warning is issued and you can not give permission

You need to temporarily turn off this application before giving permission for other applications.

(This is an Android OS specification to prevent a malicious overlay application from automatically granting permission)

Is there a function for "Airplane mode" and "GPS (location)" on/off action?

Due to the limitations of the Android OS system, these cannot be switched directly from the app. Instead, you can use the action "Quick Settings" to display these switching buttons.

Light" and "Calling" are not available

Please give permission by selecting [Settings]-[Apps]-[App Information]-[App Permissions]-[Permissions / Permissions].

The settings are not reflected and the display of the fan becomes unstable

Reinstall the application. Or, please reset in safe mode.

Assigning a different app list to each start area for display

At this time, it is not possible to assign a separate application list to each start area, but it is possible to achieve a similar functionality by following the steps below. 1.

1. Separate the app list to be displayed by each start area with a page feed.

2. Specify the number of pages to be displayed at the beginning in the “Start Page” of each start area setting.

For those who use smartphones made by Huawei

This application may be stopped by Huawei's energy-saving function in some cases.

I can not identify the cause, please try the settings below.

· Please approve all in [Settings] - [Applications] - [Quick Arc Launcher 2] - [Notification]. (Please also permit on lock screen)

· Turn OFF applications with high power consumption in [Settings] - [Applications] - [Quick Arc Launcher 2] - [Batteries].

· Please allow this application with [Ignore Battery Optimization] (Settings).

· Set [No limit] in [Background setting].

For those who use smartphones made by Xiaomi

If this application does not work, display the settings of this application from Android settings and turn on "Display popup window while running in background".

For people using LeTV (EUI OS) smartphones

The application may be dropped by LeTV energy saving function.

Please contact support email address if this problem occurs..