SUMMARY OF QUALIFICATIONS:
As a diversified consultant with senior management experience, advanced leadership and executive skills, I enjoy working with innovative organizations that value my data gathering, analytical and written communication skills. My view of successful leadership is that it involves careful analysis, setting win-win goals, and crystal clear communication, that inspires and empowers others to be responsible for organizational goals. I offer the following capabilities:
> Experience in healthcare, technology, hospitality and manufacturing businesses, and law.
> Strong familiarity with strategic planning for organizations including: research, financial management, marketing, organizational and staff development, and the management of change.
> Strong data analysis abilities; excellent verbal and written communication skills.
> Solid team building skills and conflict resolution expertise. Many years of experience negotiating and managing extremely delicate human and business situations towards written contractual agreements.
> Advanced management skills used to implement information technology systems including: Microsoft computer networking, database applications and various server software.
SIGNIFICANT WORK EXPERIENCE:
SELF EMPLOYED: CONTRACTED CONSULTANT / CLINICIAN (FT / PT 1985 to 2014)
Working with a variety of people and organizations, I provide direct client services, consultation, and training in Behavioral Health Care, Organizational Development and Technology Strategic Planning, on a contracted basis; maintain a private practice, provide workshops on mental health and technology, and policy writing.
Information Technology Experience:
N. H. CHARITABLE FOUNDATION: DIRECTOR OF INFORMATION TECHNOLOGY (9/97 to 5/04)
Total responsibility for this $300+ million dollar community foundation’s information systems including: organizational strategic planning and project management; LAN \ WAN design, implementation and support including TCP/IP, hardware and server software configuration; proprietary database software development (and migration from UNIX to Windows); managed Y2K upgrade; managed data security, internet usage, and web site design; extensive technical writing tasks including design and help desk documentation, staff policies and procedures; staff training provided in the use of MS-Windows, MS-Office, Crystal Reports and various database applications; hired and managed outside vendors; participated on a national foundation committee.
NPO SOLUTIONS INC: NETWORK AND DATABASE TECHNICAL SUPPORT (7/96 – 9/97)
As a telecommuter and traveling to customer sites, installed and trained clients on network administration and NPO’s database application. Set up MS-Exchange servers, staffed the help desk, and did technical writing.
Health Care Administration and Direct Service Experience:
CROTCHED MOUNTAIN REHABILITATION CENTER: DIRECTOR OF PSYCHOLOGY (9/87 ‑ 1/90)
Administrative and clinical supervision of the Psychology Department, which included the supervision of five full‑time psychologists and several adjunct staff who performed psychological evaluations, behavior consultation and individual, group and family counseling services in this special education and rehabilitation center. Participated on numerous administrative and clinical review committees. Provided direct services to a partial case load and became more familiar with Neuropsychology and Traumatic Brain Injury.
HEALTH CARE & REHABILITATION SERVICES: CLINICIAN II (PT/FT 6/85 - 7/96)
Provided psychological evaluation and treatment services for a diverse population served by this comprehensive community mental health agency and participated in the outpatient, inpatient, substance abuse, school or developmentally disabled programs (i.e. worked with the full range of DSM IV diagnoses). Provided "on call" emergency services dealing with the issues of suicide and other crisis intervention work. Provided clinical consultation to clinicians on the specialization of violent and sexual offender treatment, and furthered existing knowledge of legal procedure, with many court involved cases. Participated on numerous agency teams.
THERAPY RESOURCES, INC. (TRI): PROGRAM DIRECTOR (7/84 ‑ 6/85)
Oversaw and directed the total daily operation of TRI; a brand new non‑profit resource program. This included the continual recruitment of professional staff and development of purchase for service contracts with other human service organizations. Conducted the full range of business activities; fiscal planning, relationships with regulatory agencies, marketing, personnel management and budget administration.
BOSTON CHILDREN SERVICES ASSOCIATION (BCSA): PSYCHOLOGY DEPT COORDINATOR (4/81‑7/84)
Provided behavioral consultation to social workers and group home staff who were serving developmentally and emotionally disturbed children and adults living in community residences. Conducted in-service training to staff in all areas of psychology, problem solving and treatment. Coordinated the respite care program which included screening, hiring, and supervising direct care staff and performed the related administrative paperwork (i.e. budget proposals and payroll). Served as co‑chairman of the Human Rights Committee.
THE STATE OF NEW HAMPSHIRE: STAFF PSYCHOLOGIST (Internship in Clinical Psychology) (1/80 ‑ 4/81)
Developed Individual Service Plans for developmentally disabled inpatients. My role included testing and writing psychological evaluations, as well as, supervision of staff in the implementation of behavior modification programs. Provided individual psychotherapy. Designed, collected data and wrote a program evaluation study. Proposed and implemented a service delivery reorganization plan.
Academic Teaching and Research Experience:
1) NH INSTITUTE OF ART, 2) SOUTHERN NH UNIV. & 3) GRANITE STATE COLLEGE: ADJUNCT FACULTY (1980 to 2013)
Taught many semesters of undergraduate courses, including: Introduction to Psychology, Personality Theories, Counseling Theories, Crisis Intervention, Family Stress and Career Development
CENTER FOR THE STUDY OF HUMAN GROUPS (SUNY Buffalo): STUDENT RESEARCH ASSISTANT (1977)
Performed small group (face to face) process analysis, using quantitative observation tools, focused on faulty executive decision making. Wrote for publication: "The Analysis of The Nixon White House Transcripts".
Business Experience:
ACTION SKI TOURS Inc. PRESIDENT / OWNER (Previously Ski Instructor / Equipment management) (PT/FT 1968-1975):
As an owner beginning in 1972, the work involved full responsibility for this specialized Travel Agency for Skiers; Marketing, financial and staff management (25+/- PT employees). Weekend and Day Trips for up to 1000 skiers each week, from School Groups, and other organizations that included setting up bus transportation, lodging, ski instruction and equipment rentals. Maintain relationships with Ski Areas, Hotels and Resorts, Restaurants, and Community.
MARTIN FORTGANG CORPORATION - ADMINISTRATOR AND SALESMAN (1966 ‑ 1972 FT/PT)
National sales to retail jewelers, trade show presentation, advertising, finance, bookkeeping & the full range of jewelry manufacturing and production activities.
Volunteer Experience:
FISH COVE ASSOCIATION Inc. Board of Directors: PRESIDENT 8 Years; also Vice President, Board Member (2008-2020).
Performed various leadership and administrative tasks for Homeowners Association, including: Policy development, Asset management and procurement (The association owns shared lake front property and boat docks) and community relations. Developed and Managed Website.
FORMAL EDUCATION AND TECHNICAL TRAINING:
MASTER OF ARTS: THE UNIVERSITY OF CHICAGO
Interdisciplinary Social Sciences ‑ Thesis title: Face to Face Interaction, A Systems Approach (2/78 ‑ 8/79)
BACHELOR OF ARTS: STATE UNIVERSITY OF NEW YORK AT BUFFALO (1/75 ‑ 5/77)
Psychology and Sociology – Honors; Also completed two graduate courses in the Law School.
NH TECHNICAL COLLEGE: LAN Management I & II (Novel 3.1 and Windows NT); Crystal Reports (2004)
MICROSOFT OFFICIAL CURRICULUM COMPLETED (MCSE AND DBA):
Windows 2000 to 2003 update; Supporting Windows XP; Windows NT to 2000 Server update; Windows 2000 Network Infrastructure; Exchange Server Concepts & Administration; Administration of MS-SQL; Implementing a Database in MS-SQL; Supporting Windows NT Core Technologies; Internet Information Server; Networking Essentials; Web Site Fundamentals; Supporting Windows 95, MS Office 97 Overview, Word, Excel, PowerPoint, Access, Front Page 2000.
CONTINUING EDUCATION IN PSYCHOLOGY: Completed several hundred hours, over the past 25+/- years, of Post-Masters training in the field of Mental Health and Psychology which were required to maintain my (now retired) Vermont license as a Clinical Mental Health Counselor (LCMHC), and my former registration in NH as a Psychological Assistant. Also completed two post-masters graduate courses at Plymouth State University.