Benefit Specialist
Benefit Specialist
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As a Benefit Specialist at Marsh McLennan Agency, I am dedicated to ensuring that my clients receive the best possible support and service. I take pride in being a reliable resource for my clients, helping them navigate the complexities of their insurance needs.
As a Benefit Specialist at Marsh McLennan Agency, I am dedicated to ensuring that my clients receive the best possible support and service. I take pride in being a reliable resource for my clients, helping them navigate the complexities of their insurance needs.
If you'd like to connect or learn more about my work, feel free to reach out to me via email at jackie.ranieri@marshmma.com.
If you'd like to connect or learn more about my work, feel free to reach out to me via email at jackie.ranieri@marshmma.com.
Job Experience
Dec 2024 - Present: Benefit Specialist (Full-time)
Dec 2024 - Present: Benefit Specialist (Full-time)
Manages the daily operations related to client accounts, including issue resolution, implementation support, open enrollment assistance, and handling of claims, billing, compliance, and provider-related matters.
Manages the daily operations related to client accounts, including issue resolution, implementation support, open enrollment assistance, and handling of claims, billing, compliance, and provider-related matters.
Nominations: 2026 APEX Award EH&B
Nominations: 2026 APEX Award EH&B
Jul 2024 - Dec 2024: Employee Advocate (Full-time)
Jul 2024 - Dec 2024: Employee Advocate (Full-time)
• Answers, documents and monitors call center calls, emails and transactions.
• Answers, documents and monitors call center calls, emails and transactions.
• Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
• Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
• Assists in tracking client and product order information and logging client data in spreadsheets to assist with monitoring call center activity.
• Assists in tracking client and product order information and logging client data in spreadsheets to assist with monitoring call center activity.
Committees: 2024 Customer Service Appreciation Planning Committee
Committees: 2024 Customer Service Appreciation Planning Committee
May 2024 - Jul 2024: Employee Advocate (Contract)
May 2024 - Jul 2024: Employee Advocate (Contract)
• Started as a temporary employee.
• Started as a temporary employee.
• Completed 6 weeks of training.
• Completed 6 weeks of training.
• Promoted to full time employee.
• Promoted to full time employee.
License & Continuing Education
Nominations & Awards
Nominations: 2026 APEX Award EH&B
Nominations: 2026 APEX Award EH&B
Work Culture
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