Accommodation Dialogues

Making Reservations:

1. Receptionist: Good morning. Welcome to The Grand Hotel.

1. Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?

2. R: Yes sir, we have several rooms available. ______________________________________________________?

2. C: The 24th.

3. R: ________________________________________________________?

3. C: I'll be staying for two nights.

4. R: How _____________________________________ people is the reservation for?

4. C: There will be two of us.

5. R: _________________________________________________________________________?

5. C: A double bed, please.

6. R: Great. And ____________________________________________________________________?

6. C: I would love to have an ocean view. ________________________________________________?

7. R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?

7. C: Charles Hannighan.

8. R: _________________________________________________________________?

8. C: Sure. H-A-N-N-I-G-H-A-N

9. R: _______________________________________________________________?

9. C: Yes, my cell phone number is 555-26386.

10. R: Great. _________________________________________________________________?

10. C: Visa. The number is 987654321.

11. R: And ________________________________________________?

C: It expires in June 2020.

11. R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.

12. C: Great, thank you so much.

12. R: My pleasure. We'll see you in September, Mr. Hannighan. _______________________________________.

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Making a complaint

1. Customer: Hello, I would like to register a complaint. I reserved a room with an ocean view, but instead I am staring at the hotel's backyard.

1. Staff: I apologize for the inconvenience. Unfortunately all of our ocean view rooms are taken.

2. Customer: I'm sorry, that is not good enough. I reserved that room a long time ago. _________________________________________________________________________?

2. Staff: I'm sorry sir, unfortunately there is nothing I can do about it. In addition, since all of our rooms are taken, I cannot upgrade you to a room with an ocean view.

3. Customer: __________________________?! This is outrageous?! Is this how you treat all your customers?!

3. Staff: I am very _______________about the situation. Let me check __________________ hotels to see if they have any ocean view rooms _____________________. The cost is about the same and we would be more than happy to make the reservation and help you get all of your _______________________moved.

4. Customer: No. My reason to reserve this hotel room is _______________________________________________. This compensation is not ____________enough. I want to ____________________________a letter of complaint.

4. Staff: Certainly, sir. The name of the hotel manager is Mr. Harrison. Please send the letter to him.

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Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?

Hotel: We do have a free airport shuttle service.

Guest: That sounds great, but will it get me to the airport on time?

Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.

Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?

Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?

Guest: Oh yes certainly. How much will that be?

Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?

Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.

Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

Guest: That would be great thank you.

Hotel: Would you like to sign the hotel guestbook too while you wait?

Guest: Sure, I had a really good stay here and I'll tell other people to come here.

Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.

Try our interactive game about Hotel Dialogues

English Vocabulary about Hotels

https://www.eslfast.com/robot/topics/hotel/hotel01.htm

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Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?

Guest: I have a reservation for today. It's under the name of Hannighan.

Hotel: Can you please spell that for me, sir?

Guest: Sure. H-A-N-N-I-G-H-A-N.

Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?

Guest: Yes, it is.

Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.

Guest: Whoa! Five hundred and ninety dollars a night!

Hotel: Yes, sir. We are a five star hotel after all.

Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?

Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.

Guest: So what's not included in the price?

Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.

Guest: Hmm. Ok, so what room am I in?

Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.

Guest: Great. Thanks.

Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.

Guest: Ok, and what time is check-out?

Hotel: At midday, sir.

Guest: Ok, thanks.

Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?

Hotel: We do have a free airport shuttle service.

Guest: That sounds great, but will it get me to the airport on time?

Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.

Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?

Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?

Guest: Oh yes certainly. How much will that be?

Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?

Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.

Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

Guest: That would be great thank you.

Hotel: Would you like to sign the hotel guestbook too while you wait?

Guest: Sure, I had a really good stay here and I'll tell other people to come here.

Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.