Before getting started, please check:

Check your shipping address and e-mail address for your PayPal account. Make sure they are up to date. This is very important. If your shipping address is wrong, it can't be corrected after you place your order. PayPal doesn't want me changing the address myself. All of PayPal's protections depend on me shipping to your listed address.

Check your e-mail address too. This is how I get in touch with you in case something goes wrong.

I get it, that people move, and sometimes use different e-mail addresses for things, so your PayPal info might not be up to date.

Thanks!

Useful things to know:

1. Ordering is via PayPal

2. HPF-Pre is only available in USA, Canada, and Mexico

3. All shipments are FOB Madison, Wisconsin

4. I typically use USPS Ground Advantage (formerly called USPS First Class Mail) with delivery confirmation

   1. USA and Canada orders go out with a prepaid mailing label generated within PayPal

   2. Mexico customers typically contact me with special instructions

5. USPS tracking information isn't always updated quickly. You may receive your order before the tracking information shows up.

What happens:

1. When you receive an order confirmation from PayPal, they send me an e-mail with the order information, and your order shows up in my PayPal account summary. So far, I have experienced no errors or problems with PayPal.

2. This is a part-time home business with a two-weekly work cycle:

   1. Orders received Monday through Friday go into the weekend production queue if possible

   2. I build during weekends

   3. Shipments go out on Monday. Sometimes orders that come in during the weekend take an extra day or two depending on what my family schedule is like

   4. Temporary situation as of 10-4-2023: Two weeks is more realistic.

3. When I generate your USPS shipping label within PayPal, they send you a shipping notification. My experience with PayPal and USPS have been excellent.

If the buttons don't work, you can also just PayPal me the money. It works the same either way, including your buyer protection. Make sure you say that you're buying merchandise, not sending a gift. I am willing to pay the PayPal fee in order to maintain the Buyer and Seller protections, which I believe are beneficial to you.

Where's my shopping cart?

PayPal opens up a new tab in your browser with your shopping cart. 

What if something goes wrong?

Contact me. Among other things, I can cancel your order with no penalty to you or me. Check your e-mail at the e-mail address that you use for logging into PayPal. For some people, this is an address that they rarely look at.