Senior Program Manager NVIDIA Corporation Santa Clara, CA January 2019 to Present
Lead teams across broad technical disciplines to ensure the teams maintain focus so project milestones are met as scheduled with the desired results.
Mitigate risk factors through careful planning and analysis while effectively managing project changes.
Define processes and tools best suited for the project and impose processes without overburdening the project team.
Create detailed project roadmaps, plans, schedules and work breakdown to report to senior management via weekly dashboard of progress.
Collaborate with stakeholders to identify project requirements and lead in development of project design.
Track project timelines, deliverables, and resources using JIRA.
Assess project risks and proactively resolve issues.
Facilitate scrum meetings to ensure task alignment and progress.
Senior API Technical Writer NVIDIA Corporation Santa Clara, CA August 2013 to January 2019
Interview engineers, product managers, and technical support managers to create the NVIDIA Board Support Package API documentation set.
Document the sample applications included in the API sample reference package.
Create programming guides, FAQs, application notes and user guides to explain the development process for NVIDIA Tegra embedded and mobile devices.
Publish documentation using a variety of tools such as MSWord, Doxygen, and raw HTML.
Design customized documentation for various developer customer audiences using Perl and Python scripts to define the desired output content.
Design ePublisher templates to generate customized developer oriented documentation.
Use Gerrit to submit commits into the API Doxygen or Sphinx documentation repository.
Navigate the Git version control system to obtain the desired release to build and document API reference content.
Document the development code in the customer-visible API header files to ensure clarity for functionality and syntax.
Create and revise batch and Python scripts to automate repetitive documentation build tasks.
Lead Information Engineer NetApp, Inc. Sunnyvale, CA Oct 2011 to July 2013
Designed, developed and managed DITA documentation set architecture.
Managed and lead a team of four writers contributing content for the Data ONTAP SnapProtect documentation set.
Created, managed and designed task-oriented online help systems.
Attended and represented Technical Documentation team at various P-team meetings to set expectations and eliminate issues before they happen.
Examined functional specifications, bug reports, technical reports, and community sites to document user-visible conceptual, reference, and task topics.
Wrote and designed user-interface content for web-based data protection software application.
Created video tutorials for configuring and troubleshooting the Remote Support Agent for automatic service support.
Lead Contract Technical Writer Hitachi Data Systems, Santa Clara, CA Nov 2010 to Nov 2011
Designed and managed documentation architecture for Data Discovery suite products.
Architected and managed documentation sets.
Created and designed task-oriented online help systems.
Drove user-interface design for enhanced usability.
Allocated and budgeted documentation resources.
Negotiated with Japan engineering team on documentation priorities and deliverables.
Mentored and trained junior writers.
Senior Contract Technical Writer Wells Fargo Inc. San Francisco, CA May 2010 to Dec 2010
Designed and maintained internal developer wiki site.
Developed documentation processes.
Organized developer resources.
Established documentation standards.
Wrote functional specifications that met the standard.
Contract Publications Manager Starview Technology San Jose, CA Aug 2009 to Dec 2010
Hands-on writer and manager of a small publications group.
Hired a contractor-based publication team of three writers, a web designer, and an illustrator.
Managed multiple projects with flexibility and sound judgment.
Pioneered the design of the company web site focusing on the documentation portal.
Developed a wiki community.
Designed an online tutorial to introduce users to the Starview event processing technology and analytic event processing engine.
Spearheaded the documentation design with new templates to match the web site design.
Developed documentation style guide, writing standards, and terminology for consistent writing throughout the company.
Contributed to product usability by installing and using the product and representing a novice user.
Provided feedback to the design engineers resulting in a redesign of the interface with more intuitive usability.
Coordinated with the installation engineer to design an installation wizard that resulted in reducing the installation time from hours to minutes.
Principal Technical Writer
Java Enterprise Application GlassFish Division 2001 to 2009
Architected java.net websites and wikis for Performance Monitor, SocialSite, and Update Center projects that resulted in effective open-source and direction for the company.
Designed task-based online help for GlassFish Administration Console JBI module to promote adoption of the JBI technology in the open-source community.
Redesigned online help structure for GlassFish creating task-help and reference-help resulting in clearer, concise help that met customer needs.
Defined and standardized an intranet web structure to establish unified content between sites leading to customer satisfaction with our websites.
Created a team blog site that provided timely communication with the GlassFish developer community.
Designed and created documents for Java SDK releases to stage and post to website.
Acting manager during leave of absence of my manager with all responsibilities of hiring, managing team members, budgeting, as well as maintaining high performance and morale during this critical time in the organization.
Senior Technical Writer V
iPlanet | Netscape Alliance Division 1999 to 2001
Acted as documentation Manager to provide stable leadership during a challenging legal investigation, retained personnel, and maintained a highly motivated writing team.
Designed, developed, and architected a consistent online help system for Application Server tools that provided a common look-and-feel for our customers.
Researched SGML technologies and proposed a strategy for moving toward SGML documentation resulting in more efficient documentation deliverables.
Expanded team role by establishing ownership of online help and manpage delivery, eliminating intermediary steps and leading to faster document turnaround.
Coordinated and lead the creation of the Developer Connection website to interact with Application Server tools customers.
Technical Writer IV
Microelectronics Engineering Division 1998 to 1999
Architected, designed, and developed intranet engineering project websites to maintain engineering team organization and knowledge base.
Defined and standardized intranet web structure for each project to maintain consistent organization so team members know where to locate information.
Established a development infrastructure and define a process for releasing and maintaining project sites enabling websites to remain relevant and eliminate stale data.
Coordinated with engineering teams to ensure rapid development and changes to project sites were maintained in timely manner.
Designed and generated CGI scripts as needed for the development of websites.
Author weekly web-flashes to highlight new information available on the microelectronics site ensuring customer visibility to current posted information.
Managed the external web administration and publication of all microelectronics chip documentation deliverables.
Technical Writer III
Java Software Division 1996 to 1999
Created and led JavaHelp Writers group to establish standards for online help development throughout Sun.
Established JavaHelp as the online help standard for all Sun products.
Designed and developed HelpKit, a graphically-based online authoring environment designed to supplement and enhance the use of JavaHelp.
Created popup windows to enhance the usability of the online documentation in JavaHelp.
Analyzed and reviewed Thread Event Analyzer project resulting in the discovery of numerous bugs, usability problems, and user-interface design issues that led to the project being pulled from the release.
Designed and created custom templates for WebWorks Publisher mappings to convert documents produced in FrameMaker to output into HTML format.
Authored a rebuttal article for STC InterCom on JavaHelp use and implementation.
Presented the JavaHelp system to STC Region 8 Conference, Bay Area Publication Manager’s Forum, and the STC International Conference.
Masters of Library Science and Information San Jose State University San Jose, CA
Master of Arts, Theology - Old Testament Studies Andrews University Berrien Springs, MI
Coursework toward Masters of Counseling Psychology, Incomplete Santa Clara University Santa Clara, CA
Bachelor of Arts English and Theology Pacific Union College Angwin, CA
Certificate, Technical Writing DeAnza College Cupertino, CA
PMP Certification
Project Management Fundamentals
Project Planning Basics
Java Programming for Non-Programmers
Minimalist Documentation Design
Web Design and Usability
Documentation Usability
Designing the Product
Javascript and Web Design