Abstract: This dissertation addresses the foundations of user’s behavior with respect to the congestion in public transport. It is made of three distinct essays. The two first essays investigate how users get used to lack of punctuality and crowding. The third essay presents an empirical analysis of the crowding effect. In the first chapter, I consider the modeling of a bi-modal competitive network involving a public transport mode, which may be unreliable, and an alternative mode. The public transport reliability set by the public transport firm at the competitive equilibrium increases with the alternative mode fare, via a demand effect. This is reminiscent of the Mohring Effect. The study of the optimal service quality shows that often, public transport reliability and thereby patronage are lower at equilibrium compared to first-best social optimum. In the second chapter, to study the behavioral implications and costs of crowding, I develop a structural model in which public transport users face a choice between traveling in a crowded train and arriving when they want, and traveling earlier or later to avoid crowding but arriving at an inconvenient time. I derive the user equilibrium and socially optimal distribution of passengers across trains, show how the optimum can be decentralized using train-specific fares, and characterize the welfare gains from optimal pricing. Properties of the model are compared with those obtained from the bottleneck and flow congestion models of road traffic. In the third chapter, I investigate the influence of in-vehicle crowding on the comfort satisfaction experienced during a public transport journey. Moreover, I describe the anatomy of the crowding effect by testing various nuisance factors (Smell, Noise, Standing...) as channels through which crowding may decrease the comfort satisfaction. I find a clear crowding effect: on average, an extra-user per square meter decreases by one the expected 0 to 10 scale individual well-being. I do not find any empirical evidence of this effect being intensified by the travel time. However, the crowding effect increases with the income of users. I find three causes of crowding disutility: a higher probability to stand for all or part of the journey, a poorer use of the time during the journey, and noisier travel conditions. These features of discomfort matter more for women and wealthy individuals.
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