I'm interested in customer analytics and lifetime value. More recently, I've looked at how digitization affects consumer behavior, e.g. how streaming changes listening behavior, which was written up by the Marketing Science Institute (MSI). Ongoing work examines consumption fragmentation in the digital age: are platforms making us more or less similar? We have an MSI grant for this project. See above for my publications, working papers, grants and other things.
At Tilburg, I teach Customer Analytics (masters) and Marketing Analytics for Big Data (bachelors). I also coordinate the bachelors thesis in Marketing and supervise several masters thesis students. If you're a masters thesis student who has been assigned to me, check out my guidelines.
I hold a Ph.D. from the Wharton School of the University of Pennsylvania. In 2013, I rejoined Tilburg University. I was on the faculty of the LeBow College of Business, Drexel University 2011-13, and Tilburg University 2006-11.
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