Your Visit

Please budget up to two hours for the first appointment & half a hour for a return visit.

What should you bring?

• Driver’s license or another photo identification card

• Current insurance card

• List of current medications with dosage and frequency

• Relevant medical records (notes, lab testing, x-rays)

• Referral from your primary care physician if indicated

• Initial Paperwork

  • New Patient History Form

  • New Patient Registration Form

  • HIPAA Form

    • Please also read our updated Notice of Privacy Practices. A paper copy will be made available to you upon request.

Upon Arrival.

• Payment is due at time of service.

• Please arrive 15 minutes prior to your scheduled appointment time to check in properly.

• Please notify our office at least 24 hours in advance to cancel or change your appointment.

• If your insurance carrier requires a written referral, have it faxed or bring it to your appointment.

Allergy Skin Testing.

Allergy skin testing is used to identify the substances that are causing your allergic symptoms. In order for your allergy skin testing to be as accurate as possible, all antihistamines (Claritin-Loratadine, Allegra-Fexofenadine, Zyrtec-Certirizine, Xyzal-Levocertirizine), except for Diphenhydramine (Benadryl) should be held for one week prior to your initial or testing appointment. Benadryl should be discontinued at least 48 hours prior to your visit. Histamine-blocking antacids should be discontinued at least 24 hours prior to your visit. Other medications to consider include tricyclic antidepressants, monamine oxididase inhibitors and beta blockers (check with your primary care phyisician to ensure that it is safe to briefly hold these medications). Please call our office if you have further questions or concerns about temporarily discontinuing your medications.

NOTE: Not all allergy medications need to be held prior to skin testing. You may continue your asthma inhalers or nebulizer treatments (controller and rescue), montelukast (Singulair), zileuton (Zyflo), and theophylline.

 Refill request, Forms & Letters:

All prescription refills, school and camp forms and letters are processed during normal office hours for active patients maintaining appointments. If you have missed an appointment, a follow up evaluation must be made prior to the request to ensure continuity of care and for patient safety  Patients should bring forms to the visit to be filled out in a timely fashion. Otherwise, it could take up to 1 week for the forms to be completed after the evaluation. 

Insurance.

If we have signed a participating agreement with your insurer, we will bill the primary insurer.  Coinsurance and deductibles vary for each insurance policy.  Our office staff will be happy to assist you in determining your insurance benefits. You are responsible for your co-pay at the time of service, and any remaining balance from services rendered. If we do not participate in your insurance plan, payment will be due at the time of your visit.  New contracts are added and updated periodically, so please call and check with our office. Special consideration will be provided to patients needing alternative payment method.  We accept the following insurances:

• Aetna Health, Inc. including Medicare (does not include ACA Exchange plans)

• Blue Cross/Blue Shield (Blue Advantage, Blue Value, Blue Care, North Carolina State Health Plan Network, Blue Options, Classic Blue)   

• Cigna including Cigna CSN (Novant Health Employees) and Medicare  

• First Health PPO

• Healthgram PPO

• Humana Choice Care PPO

• MedCost     

• Multiplan PPO

• Provider Healthcare Systems POS, PPO

• Provider Select PPO

• Surest (Novant Health Employees - UHC Network)

• United (Oxford, UMR, Golden Rule)

We are currently not accepting Medicare & Medicaid but provide excellent, affordable care for patients with limited medical and financial resources. All patients are welcome regardless of insurance or coverage. Please call our office if your plan is not on the list so we can verify coverage or if you have any other questions. Let us take care of you!