Operations and service leader with a strong background in aftermarket support, process improvement, and technical coordination. Proven ability to lead cross-functional teams, streamline workflows, and improve customer experience. Skilled in data analysis, repair logistics, and team development. Passionate about systems thinking, operational efficiency, and building strong service cultures.
Tronair, Inc. — Swanton, OH
Supervisor, Aftermarket Parts & Services
May 2025 – Present
Lead repair operations and warranty service teams supporting global ground support equipment (GSE).
Manage technician schedules, customer communications, and service center performance.
Implemented improved RMA tracking and reporting processes, increasing efficiency and visibility.
Evaluate vendor quotes, streamline service orders, and oversee field support coordination.
Service & Technical Support Coordinator
2023 – 2025
Coordinated product support tickets, warranty claims, and service center communications.
Developed warranty data dashboards and collaborated on technician training processes.
Aftermarket Development Specialist
2021 – 2023
Created repair kits, managed bill of materials, and supported product lifecycle improvements.
Served as customer liaison for technical questions and return authorizations.
Supported continuous improvement events and sales summits.
Customer Experience Representative
2019 – 2021
Handled order processing, quote coordination, and customer communication.
Developed knowledge of GSE product lines and technical documentation.
Master of Business Administration (MBA)
Bowling Green State University
2021 – 2022
Bachelor of Arts, Organizational Leadership
Arizona State University
2016 – 2019
General Studies Coursework
Owens Community College
2015 – 2016
Infor XA · Microsoft Excel & Power BI · Service Ticketing Systems · Data Analysis · Team Leadership · Process Documentation · Warranty & RMA Management
Pickleball · Frisbee · Family Organization Systems · Budgeting · Simplifying Life for Busy Parents