Resume

Edrick Goad

15015 145^th Ave Ct E • Orting, WA 98360 • (253) 234-4623 • edgoad@gmail.com

Systems Architect

DELIVERING SOLUTIONS THAT WORK

An energetic, reliable professional able to multi-task, organize, prioritize in high volume environments, a quick and adaptive learner, committed to getting the job done 24/7. A proven team leader in both technical & managerial capacities.

TECHNICAL ABILITIES

KEY ACCOMPLISHMENTS

• Systems Architect: Design and implement backup and recovery solution using CommVault. Identified business requirements, including backup windows, retention requirements, tapeless infrastructure and RPO/RTO. Utilized industry best practices to size the backup/recovery solution including disk and tape retention as well as WAN and licensing requirements. Developed runbooks and proceedures for handoff to operations and created necessary reports for auditing and reporting.
• Systems Architect: Design and implement enterprise virtualization initiative. Included end-to-end implementation of server, storage, NFS network, and I/O virtualization. Identified best practices for the environment and setup of several automated management and reporting tools.
• Systems Engineer: Designed and implemented enterprise wide management systems. Developed operational best practices, troubleshooting guides, and monitoring tools.
• Application Developer: Designed and developed several applications and tools for internal corporate use. Applications range from small atomic utilities to large multi-threaded tools affecting the entire enterprise.
• System Administration: Implemented dozens of systems at a time running various Microsoft BackOffice and third-party applications. Designed and implemented a first generation framework for change management procedures for network and system changes.
• Project Management: Taken several projects key to company’s continued existence and profitability, through entire cycle – conception, writing, presenting & winning proposal, managing project, pulling together and communicating with team members, driving it to profitable conclusion, and closing out projects with proper documentation and communication.
• Vendor relationships: Participated in negotiations for purchase of hardware, software, and business services.

CAREER HISTORY

Volunteer Teacher

Amor, Fe y Esperanza September 2012 – December 2014

Taught computers, mathematics and physics to the children who live and work in the Tegucigalpa, Honduras city dump.

• Taught computer basics through basic programming
• Taught multiple levels of mathematics and physics
• Fluent in Spanish

Senior Infrastructure Systems Architect

Velocity, Inc. June 2007 – September 2012

Operated as the lead open-systems architect focusing on design and implementation of new technologies to meet business goals. Successfully lead several enterprise wide projects and initiatives with the goal to improve performance, decrease downtime, and increase SLAs.

• Developed workflow processes for enterprise wide security patching, monitoring, and alerting for Windows and Linux environments
• Developed a data-driven capacity planning toolset to plan and prepare for server, storage, and network growth
• Successfully uplifted core infrastructure through several major upgrades
• Customized and developed internal management and monitoring tools
• Reviewed available virtualization solutions and designed optimal solution for business goals
• Implemented highly available virtualization environment using VMware ESX, EMC Clariion, EMC Celerra, and Xsigo virtual IO director
• Engineered and implemented new Citrix farm to service existing and new customers
• Created a Microsoft Terminal Server environment using Microsoft Terminal Server Gateway to provide applications and desktop access to local and remote employees
• Implemented Desktop Virtualization solution to provide remote desktop access to customers
• Implemented enterprise wide load balancing using F5 Big-IP
• Researched and implemented a Log Management solution to meet specific compliance requirements while minimizing impact on technical staff
• Worked closely with our Managed DR Services team to define the scope of the solution and create necessary procedures, documentation, and processes for assessment, testing, and recovery of customer environments
• Developed an Enterprise Technology Roadmap to drive technology changes and meet future business

SENIOR SYSTEMS ENGINEER

Microsoft Corporation, December 2003 – June 2007

Worked as a key member in a Desktop and Server management group and was responsible for the entire infrastructure organization. Lead a small but devoted team to develop a dynamic environment to allow desktop and server owner’s flexibility while still maintaining the highest level of information security. Responsible for architecting, developing, and implementing several new products and features.

• Developed workflow processes for enterprise wide security patching
• Presented to several CIO level executives regarding systems and patch management
• Maintained infrastructure responsible for security patching over 250,000 systems with a greater than 98% patching SLA
• Delivered several highly successful webcasts on a variety of topics for SMS
• Worked closely with development teams to test and implement solutions and provide feedback
• Developed configuration guides and standards for use by Tier 1&2 teams
• Trained off-shored employees with internal practices and policies
• Automated troubleshooting and resolution through creation of various configuration tools and scripts
• Developed a multi-threaded testing tool to manage and repair 10,000 servers concurrently

SENIOR SYSTEMS ENGINEER

SAFECO Insurance, December 2001 – December 2003

Played a key role in an Enterprise Management Tools group that was tasked with maintaining all enterprise tools to allow proper utilization and resource use by the entire corporation. Acted as business owner responsible for implementing new tools, integrating existing tools to increase functionality, and continuing maintenance of existing tools. Worked as a key player in several corporate wide initiatives critical to continued success and growth of Safeco.

• Key in implementation of a Managed Client initiative to centralize desktop management resources
• Created and documented workflow for Managed Client requests
• Worked with several stakeholders to build requirements and framework
• Project manager of several projects involving implementation of new software and changing of workflows including several people across several departments
• Implemented, maintained, and upgraded several network monitoring tools including: CA Unicenter, NetScout, and Concord
• Responsible for integrating various management tools to allow better monitoring and availability reporting
• Responsible for managing various projects that cut desktop management by up to 98%
• Identified by senior management as saving over $1,000,000 within my first year of employment
• Developed and implemented a dynamic intranet site for communication to all employees and stakeholders
• Designed and developed several application tools for internal customers
• Scoped, designed and developed a C# service to convert data feeds from the mainframe into MIIS for automated user account and email provisioning

NETWORK ENGINEER

Solutions IQ PBS, April 2001 – November 2001

Responsible for design, implementation, and support of all aspects of 60 node network. Implemented and maintained multiple intranet and internet sites. Worked with external customers to better develop customer requirements and provide support. Documented network design and traffic flows. Trained and communicated with employees to use corporate resources. Deploying, monitoring, and maintaining:

• 30 Windows 2000 servers running various applications in a multi-tier multi-forest network environment.
• Microsoft Exchange 2000 & IIS Servers.
• Microsoft SQL Servers using Transact-SQL and OLAP cubes.
• Manage network equipment, Cisco 2600, 3600 & PIX 515 firewall.
• Implemented and documented alpha and beta level software for development and user testing.
• Responsible for developing several PERL and VBScripts to automate all system management functions
• Configured network and system monitoring with MTRG and RRDTool.
• Maintained several Windows 2000 forests and domains.

SENIOR NETWORK ENGINEER

ZONES INTERNATIONAL, June 1999 – April 2001

Belonged to a dynamic group that maintained all aspects of the client, server, and network environment. Involved in several projects involving client upgrades, new server implementation and deployment, and co-location of Internet presence. Deploying, monitoring, and maintaining:

• Maintained all aspects of network environment from cable management to router deployment and configuration.
• Responsible for scoping, designing, presenting to upper management, and implementing Microsoft Systems Management Server.
• Scoped, designed, and presented to management migration plans for Windows NT to Windows 2000 Active Directory, and Exchange 5.5 to Exchange 2000.
• Responsible for coordinating with third-party vendors costs, availability, and timelines for upgrading mission critical applications to allow migration to Windows 2000.
• Responsible for designing, communicating to end users, and deploying several major operating system upgrades via SMS.
• Multiple Microsoft SQL 7.0 and 6.5 database servers.
• Participated in project to scope and create ROI for migration from several file servers to SAN solution

SYSTEMS ANALYST

Sound Computers, September 1996 – June 1999

Worked in a small group of highly motivated individuals working with personal clients maintaining all aspects of a computer environment. Was personally responsible for maintaining our second largest customer and increasing customer satisfaction to an all-time high.

• Travel to customer sites and maintain desktops, servers, LAN
• Provide customers with phone support
• Troubleshoot and repair various hardware and software issues
• Upgrade and maintain various makes of computers
• Provide consulting services to multiple customers

Publications

Windows Server 2012 Automation with PowerShell Cookbook, Pact Publishing, Published 2013, ISBN:1849689466

EDUCATION

B.A. Northwest University, Kirkland, WA, Organizational Management

A.A. equivalent, Clover Park Technical College, Lakewood, WA, Computer Maintenance

• A full-time two-year course designed to prepare a student to be fully qualified to work in most areas of the computer industry
• First year: Electronic Theory, AC/DC Electronics, Component level design and troubleshooting
• Second year: Basic computer design and theory, Microprocessor operations, Networking, Computer troubleshooting and configurations, Programming in Assembly language, C++, and BASIC

Microsoft Certified IT Professional – Enterprise Administrator

• System Center Virtual Machine Manager 2008, Configuration (70-403)
• Windows Server Virtualization, Configuration (70-652)
• Windows 7, Configuration (70-680)
• Windows Server 2008 Active Directory, Configuration (70-640)
• Windows Server 2008 Applications Infrastructure, Configuration (70-643)
• Windows Server 2008 Network Infrastructure, Configuration (70-642)

VMware Virtual Certified Professional

• VMware Certified Professional on vSphere4 (VCP410)

Red Hat Certified System Administrator

• Red Hat Certified System Administrator (RHCSA) Exam (EX200)

EMC Proven Professional – Information Storage Associate

• Information Storage and Management (ISM) Exam (E20-001)

Microsoft Certified Systems Engineer (NT4.0/2000/2003)

• Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000 (70-292)
• Designing, Implementing, and Managing, a Microsoft Systems Management Server 2003 Infrastructure (70-089)
• Managing and Maintaining a Microsoft Windows Server 2003 Environment (70-290)
• Designing Highly Available Web Solutions with Microsoft® Windows® 2000 Server Technologies (70-226)
• Installing, Configuring, and Administering Microsoft® Windows® XP Professional (70-270)
• Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000 (70-296)
• Designing Security for a Microsoft® Windows® 2000 Network (70-220)
• Designing a Microsoft® Windows® 2000 Directory Services Infrastructure (70-219)
• Microsoft® Windows® 2000 Accelerated Exam for MCPs Certified on Microsoft® Windows NT® 4.0 (70-240)
• Implementing and Supporting Microsoft® Systems Management Server 2.0 (70-086)
• Implementing and Supporting Microsoft® Windows® 98 (70-098)
• Implementing and Supporting Microsoft® Proxy Server 2.0 (70-088)
• Internetworking with Microsoft® TCP/IP on Microsoft® Windows NT™ 4.0 (70-059)
• Implementing and Supporting NT™ Server 4.0 in the Enterprise (70-068)
• Implementing and Supporting NT™ 4.0 Workstation (70-073)
• Implementing and Supporting NT™ Server 4.0 (70-067)
• Networking Essentials (70-058)

Microsoft Certified Database Administrator (SQL 2000)

• Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition (70-229)
• Installing, Configuring, and Administering Microsoft® SQL Server™ 2000 Enterprise Edition (70-228)

Brocade Certified Network Engineer (BCNE)

• Brocade Accredited Server Connectivity Specialist (BASCS 2009)
• Brocade Certified IP Network Engineer (150-120)

Compaq Accredited System Engineer (ASE)

• Intel/Windows NT Specialist

Cisco Certified Network Associate (CCNA)

• Cisco Certified Network Associate
• Building Scalable Cisco Networks
• Building Cisco Multilayer Switched Networks