ECCERE FAQS

Find the Answers to Commonly Asked Questions 

ORDERING - Our ordering process is very basic:

1.  Pick out the items that you want from our listing.

2.  Send an e-mail to eccere@gmail.com telling us what you want (including quantity if you need more than one, and color if there are choices).  It helps to give us the item number shown on the website.  Tell us whether you will be picking items up in person or will require shipping.  If you are not picking up items at our warehouse, tell us the destination zipcode or the complete shipping address, and whether it is a business or residence.  A contact telephone number helps as well (and will be needed by the shipping company).

3.  We will confirm availability in the quantity requested and send you a delivered price for your final decision.

4.  You decide whether to move on to the PAYMENT step, or not.

5.  Once PAYMENT is made as described below, we SHIP or hold your item(s) for WAREHOUSE PICKUP. 

PAYMENT 

For shipped orders, we accept credit/debit cards or cash via PayPal.  We are a Verified PayPal Merchant for your (and Our) protection.  We like the PayPal service because it is the most widely used, convenient, and most secure service available.  (We do not need or want your credit card information.  PayPal handles the financial transaction.)  Please note that PayPal eChecks must clear before shipment, which can typically add a week to the delivery time.

Once you have gotten a delivered price for your items, you can either send payment via PayPal to our account at eccere@gmail.com, or we can issue you an invoice requesting payment through the PayPal service.  Our invoice requesting payment will repeat the details of your pending order for your records.  If you do not have a PayPal account already, the PayPal request will have instructions for completing your payment through the PayPal service.

If you are picking up items at the warehouse, we prefer good ol' American currency on delivery, but will happily accept credit cards via PayPal if either processed before pickup or paid on the spot using your smartphone.

We do collect Massachusetts state sales tax of 6.25 percent (6.25%) on orders shipped to purchasers within the state or picked up at our warehouse.  Sorry, their rules, not ours.

Solution Graphics

WAREHOUSE PICKUPS

Our warehouse is located in Dedham, Massachusetts, just off RT 128.  Sorry, but it is generally not open for casual browsing.  Everything available is shown on the website.  We schedule APPOINTMENTS for persons coming to pick up orders, typically between 3 and 7 PM weekdays.  (We may be able to accommodate other times if needed.)  We provide the complete address and directions to confirmed purchasers.

Please email or telephone to arrange your pickup appointment.  If you see something else on the spot that you wish to purchase, we will happily add to your order.

SHIPPING

In most cases, we ship via Federal Express Ground or Home Delivery services.  Larger items may go via Federal Express Freight, Greyhound Package Express, or other motor carriers.  Occasionally, we arrange local delivery for a fee.  We will discuss shipping options where appropriate.

We do not have standard shipping rates, or "free with minimum purchase" deals like some of the big fish out there.  Nonetheless, we try to minimize the shipping cost to you by packing items together when possible, and choosing the best carrier.  We also try very hard to ship within one day of payment.

All items are inspected before shipment, double-boxed if needed for safe transport, and insured for their full sales price.

You will receive tracking information via email once your items are in transit.

FINAL SALE

Due to the nature of this inventory sale, all items are Final Sale unless ECCERE has made an error.  We check every single package before it goes out to make sure all items are as described.  We package with care and attention.  We only use reputable, traceable, and insured shippers.

Mistakes may happen on our end.  If so, we will try to fix them as quickly and courteously as possible and to your satisfaction.  Please be sure you want an item before ordering, as there are no returns because "it's not what I expected".  We encourage you to shop around so that you do not have "buyer's remorse" and know what a good deal you are getting. 

CONTACT

Do not hesitate to get in touch if you have questions or need assistance.  E-mail is preferred for most inquiries.

e-mail - eccere@gmail.com

telephone - 617-767-6613  (during normal business hours, 10A - 7P Eastern Time, please)