Example Terms and Conditions

Driving Tuition Terms & Conditions

1. General & Instructor Status

 DVSA Registration: Your driving instructor is fully qualified or a licensed trainee approved by the Driver and Vehicle Standards Agency (DVSA).

 ADI Badge: The instructor’s official DVSA badge/certificate will be clearly displayed in the vehicle windscreen during all paid lessons.

 Code of Conduct: Your instructor adheres strictly to the mandatory DVSA Driving Instructor Code of Practice.

2. Learner Requirements & Licensing

 Driving Licence: You must hold a valid UK Provisional Driving Licence (or full licence if undertaking refresher courses). You must present your licence prior to or on your first lesson.

 Eyesight Check: You must be able to read a standard UK vehicle number plate from a distance of 20 metres (with glasses or contact lenses if required).

 Fitness to Drive: You must inform your instructor immediately of any medical conditions, medication, or legal reasons that may affect your entitlement or ability to drive safely. Lessons will be cancelled immediately without refund if the instructor suspects you are under the influence of alcohol, drugs, or anything impairing your ability to drive.

3. Lesson Fees, Payments, & Cancellations

 Fees: Lesson prices and duration are agreed prior to booking.

 Payment: Payments for single lessons or block packages must be made in advance. All pre-paid funds are securely accounted for.

 Cancellation Policy:

 You must give at least [e.g., 48 hours] notice to cancel or reschedule a lesson without charge.

 Cancellations made with less than [48 hours] notice will be charged at the full lesson rate.

 If the instructor needs to cancel a lesson due to vehicle breakdown, extreme weather, or emergency, an alternative time will be offered, or the fee credited.

 Refund Policy: Refunds for unused pre-paid block lessons will be processed upon request, minus any lessons already taken (which will be recalculated at the standard single-lesson rate).

4. Vehicle & Mobile Phone Policy

 Vehicle Safety: Tuition is provided in a clean, roadworthy, dual-controlled vehicle fitted with an extra interior rear-view mirror and L plates (or D plates where required).

 Mobile Devices: In accordance with DVSA safety standards, the instructor will not use a mobile phone or handheld device while the vehicle is in motion. Phones are placed out of reach during driving and will only be used when safely parked with the engine switched off.

5. Driving Tests

 Booking Tests: In line with DVSA regulations, pupils must book and manage their own driving test appointments.

 Test Readiness: The instructor reserves the right to withhold the use of their vehicle for a practical driving test if, in their professional judgment, the pupil has not reached a safe, test-ready standard.

 Test Day: Agreement on vehicle hire for the test date must be arranged between instructor and pupil in advance.

6. Safeguarding & Professional Boundaries

 Professional Conduct: The instructor will treat all pupils with respect, fairness, and consideration regardless of background or protected characteristics.

 Boundaries: The instructor maintains strict professional boundaries at all times. Sexual, romantic, or inappropriate communication (in person, by text, or on social media) is strictly forbidden. Physical contact is limited strictly to safety interventions.

7. Data Protection & Privacy

 Handling Personal Data: Your personal details (name, contact info, licence details, lesson history) are securely stored and processed in compliance with UK Data Protection / GDPR regulations.

 In-Car Cameras & Dashcams: Dashcams may record external driving data for safety and insurance purposes. Footage or images of pupils or driving tests will never be shared, published, or distributed on social media without your explicit written consent.

Complaints Procedure

We strive to provide high-quality, professional driving instruction. If you are unhappy with any aspect of your service, please follow our formal complaints process:

Step 1: Informal Resolution

If you have a concern or complaint, please raise it directly with your instructor as soon as possible, either verbally or in writing. Most issues can be resolved quickly through open communication.

Step 2: Formal Complaint

If the issue cannot be resolved informally, please submit a written complaint via email to:

 Email: ⁠[Your Contact Email]⁠

 Information to include:

 Your full name and contact details

 Dates and times of the lesson(s) involved

 Clear details of your concern or dispute

We will acknowledge receipt of your written complaint within [e.g., 3 working days] and provide a full written response and proposed resolution within [e.g., 14 working days].

Step 3: Escalation to the DVSA

If your complaint relates to professional misconduct, breach of safeguarding, or serious non-compliance with the Code of Practice that cannot be resolved through our internal procedure, you can report the matter directly to the DVSA:

 DVSA ADI Registrar:

 Email: ⁠instructorconduct@dvsa.gov.uk⁠

 Post: ADI Registrar, DVSA, PO Box 280, Newcastle-upon-Tyne, NE99 1FP