Enhancement Areas

Areas for adoption and expansion:

Customization -- based upon Shibboleth characteristics (validation plus appropriate linkages/preferences)

Push technologies

RSS feeds to campus portals

Dynamic use data visualizations to see trends

Saved autoalert strategies

Benefit: competitive advantage

Remote assistance

--- in their spaces (Facebook, LinkedIn)

--- redirects rather than recreation of effort on every platform

--- presence is everything (chat embedded into class spaces)

--- real-time side-by-side assistance (collaboration software; join.me or Screenleap.com)

Embedded Services

--- Point of need convenience

--- self-help tutorials

--- self-referential instruction/demos

--- embedded class space tutorials and quizzes to prove impact

--- real-time shared screen simultaneous assistance (collaboration software; join.me or Screenleap.com)

Techniques/Tools:

Visualizations

filtering/navigation

Multi-Media Knowledge Management

Zotero, diigo and groupware ~ SharePoint

Diigo to expand discovery among SIGs

Outwit to capture files, data

Multi-media integration using federated search tools

Researcher deep ebook searching and instant ordering

E-science and other community databases/repositories support efforts

Pedagogy enhancement

ACRL Info Fluency and Framework approaches, measure outcomes and impact

threshold concept for understanding the process (roles and responsibilities in Info Lifecycle)

active learning, community based results

flexible classrooms

course-integrated assignments, quizzes to prove comprehension and highlight flipped classroom concentration areas

peer reviewing (wiki contribution grading)

self-testing modules (face-time concern)

Collection Development

Evidence-based analysis

package plans and user surveys

seamless document delivery options

Outside disruptive influences (Open Access, OER materials, SCOAP3)

Media-blind selection and long-term support (tech R&D)

consortial actions (save space, expand domain or reduce spend)

Influence the industry (Open Access, tiered options based upon use)

Collaboration with other campus units:

- IT for infrastructure (validation, permissions, IR platform, etc)

- triage and cross-training

- data set support and inventories

- new teaching tools and pedagogies (collaboration workstations, Interactive display tables)

- new collaboration guidelines (student embargo vs publication protection within IRs)

- records management P&Ps

METHODS

Planning

Saving money or Enhancing services?

Re-engineering or Service Quality Improvement?

Priorities

Mission - Goals - resource allocation

X-unit and Unit Goals

aligned individual measurable objectives

Communication:

Delegation

Involving expertise

Project Management skills

Admin support/advocacy

Accountability

Informed Stakeholder influence

updated: January 10, 2017