Areas for adoption and expansion:
Customization -- based upon Shibboleth characteristics (validation plus appropriate linkages/preferences)
Push technologies
RSS feeds to campus portals
Dynamic use data visualizations to see trends
Saved autoalert strategies
Benefit: competitive advantage
Remote assistance
--- in their spaces (Facebook, LinkedIn)
--- redirects rather than recreation of effort on every platform
--- presence is everything (chat embedded into class spaces)
--- real-time side-by-side assistance (collaboration software; join.me or Screenleap.com)
Embedded Services
--- Point of need convenience
--- self-help tutorials
--- self-referential instruction/demos
--- embedded class space tutorials and quizzes to prove impact
--- real-time shared screen simultaneous assistance (collaboration software; join.me or Screenleap.com)
Techniques/Tools:
Visualizations
filtering/navigation
Multi-Media Knowledge Management
Zotero, diigo and groupware ~ SharePoint
Diigo to expand discovery among SIGs
Outwit to capture files, data
Multi-media integration using federated search tools
Researcher deep ebook searching and instant ordering
E-science and other community databases/repositories support efforts
Pedagogy enhancement
ACRL Info Fluency and Framework approaches, measure outcomes and impact
threshold concept for understanding the process (roles and responsibilities in Info Lifecycle)
active learning, community based results
flexible classrooms
course-integrated assignments, quizzes to prove comprehension and highlight flipped classroom concentration areas
peer reviewing (wiki contribution grading)
self-testing modules (face-time concern)
Collection Development
Evidence-based analysis
package plans and user surveys
seamless document delivery options
Outside disruptive influences (Open Access, OER materials, SCOAP3)
Media-blind selection and long-term support (tech R&D)
consortial actions (save space, expand domain or reduce spend)
Influence the industry (Open Access, tiered options based upon use)
Collaboration with other campus units:
- IT for infrastructure (validation, permissions, IR platform, etc)
- triage and cross-training
- data set support and inventories
- new teaching tools and pedagogies (collaboration workstations, Interactive display tables)
- new collaboration guidelines (student embargo vs publication protection within IRs)
- records management P&Ps
METHODS
Planning
Saving money or Enhancing services?
Re-engineering or Service Quality Improvement?
Priorities
Mission - Goals - resource allocation
X-unit and Unit Goals
aligned individual measurable objectives
Communication:
Delegation
Involving expertise
Project Management skills
Admin support/advocacy
Accountability
Informed Stakeholder influence
updated: January 10, 2017