Shipping

Yes, you can list the boxes in an e-mail, or scan an order form and send it as an attachment, or send an Excel or MS Word file attached to an e-mail. You may also send the cabinet box listing, saved as a text file from a design program such as KDCW, Cabinet Vision, etc.

What are your business terms and conditions?

A 50% deposit is required at time of order confirmation, balance due prior to shipping. You may apply for open account with terms of net 30. All orders are shipped FOB factory, Grand Junction, CO., freight charges collect.

Do you accept credit cards?

Yes, we accept Visa, MasterCard, Discover, Paypal, Google checkout.

Do you require a minimum order?

Yes, minimum order size is $1,000.

Can I get a large order shipped in phases?

Yes, large orders are frequently phased for shipment. There may be additional charges for extra pallets or organization of parts, etc.

Will you ship my order to a job site?

Yes. You must have payment ready, or payment terms arranged with the shipping company, because the shipment will arrive freight charges collect at the site of delivery.

What can I expect to pay for shipping?

Because we flat-packs your order we earn up to 75% discounts on outbound freight. In addition to the discounts, we check every order for best carrier and rate to your area. Orders are shipped freight charges collect. Freight typically adds 25-35% to the total cost. Customer "will-call" is also welcome.

Which freight companies do you use?

Yellow Freight Systems, Fed Ex Freight, USF Reddaway/Holland, DATS Trucking, RAC Transport, Conway Express, Roadway and a few other regional carriers. Orders of 7,000 pounds or greater may be quoted by a carrier on a one-time, one-haul contract rate. United Parcel Service is utilized whenever practical. Some customers contract with a freight company of our choosing to pick up at the factory.

Do you package cabinet boxes in complete units?

No, since the components are shipped flat, unassembled, it would add greatly to the cost of production and delivery to sort and package individually. Also, assembled boxes ship at a much higher freight rate.

What is your lead time?

We average a 10-12 working-day lead time, from receipt of order to day of shipping is 4-5 weeks. We do experience busy periods. If time is an issue, please check with us for current production lead time. Special ordered materials may add to the turn around time. Shipping time will add 2 – 6 working days to production lead time.