Post date: May 15, 2014 8:49:45 PM
Herb D. Lair
Consultant 35 years experience in Telecommunications
870-365-5436
Mr. Lair was the founder of a cable TV customer care and billing technology company that later was merged with CableData and now is part of Amdocs.
· Founded CUO, Inc., and directed all corporate functions, including finances, operations, customer service, R&D, and business development. Formulated all policies and procedures, recruited personnel, and guided company’s growth and market penetration.
· Became first company to license software for subscriber management as an in-house PC-based solution
· Developed advanced CRM strategies to manage subscriber marketing, sales, and relationships.
· Founded and operated technology consulting firm specializing in business development, customer care and billing, business process improvement, and technology assessment for domestic and international cable, telephony, and ISP businesses.
· Conducted business and technology analytics and identified ways to generate additional revenue.
· Developed strategic business and sales plans, initiate sales process, design interfaces, and implement provisioning of services.
· Formulated solutions for reducing expenses, assist with vendor and service provider selection, develop RFQs, manage conversions, implementations, call center re-engineering, and CC&B projects.
· Assisted companies with social media and have written several papers and blogs on targeted sales and behavioral marketing.
Mr. Lair has a BA and MS in mathematics from the University of Arkansas