Embedded Files
HelpDesk Reps
If you're a HelpDesk representative who fields questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Google Calendar Training (11 minutes)
- Troubleshoot common Calendar issues
- Link to tools, resources, and documentation
- Explore case examples and exercises
Google Groups Training (11 minutes)
- Troubleshoot top 5 Groups issues
- Dig deeper with Telnet tests
- Explore case examples and exercises
HelpDesk setup and training tips
- Set up your HelpDesk operations to support Google Apps
- Train your staff to troubleshoot Google Apps and submit support tickets to Google
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