Onsite callout

We no longer charge a callout fee, to make it fairer we just charge our hourly rate for time on the job and travelling time so we can visit your home or workplace and still beat high street prices.

A home or work visit is a minimum of 1 hour £36, extra time is charged in half hour blocks (£18 per half hour) parts are charged extra, we fix most jobs onsite but of course some jobs require us to remove the computer / laptop to our premises for further work.

If we need to take the computer / laptop away for further work we will of course ring you with a price before completing the job. 

• Windows installs and reinstalls

There are various reasons while a reinstall may be needed... sometimes a clean up of a slow or misbehaving system just wont be enough and a reinstall is the only option.

A non booting system that cant be repaired after all the usual steps have failed may require a reinstall.

Sometimes the customer may request returning the system to factory setting.

The usual cost of a reinstall is £72, this includes a complete wipe, reinstall, install drivers, update windows and we also install a selection of programs including - Open Office (free office program), security progs, photo program and others so you can just plug in and get going, if you have your own prefered programs just remove ours and put yours on or leave the discs with us and we will install them for you.

Please note there is an extra charge if you need your files backing up dependant on size of backup.

• Virus and spyware cleanups

If your computer or laptop is running slow, blue screening, has loads of pop ups, crashing or just behaving weirdly you may have a virus or spyware infection.

drop it of to us and for £72 we will clean the infection and reset any messed up bits without losing your files.

please note some deeply rooted infections may not clean 100% and we may have to do a full reinstall, see reinstall section above.

• Slow running computer or laptop

A computer that has slowed down can be very frustrating and prevent you getting the most from it, we can run a number of scans to check and clean the system, remove unnecessary startups and programs, defrag the system and give a general clean up, the cost of this is £72.

• Internet and email troubleshooting

Poor internet speeds can be down to where you live, distance from your nearest telephone exchange or the the quality of your phone lines, both inside and outside of your property.

Click this link to test your speed,    http://www.speedtest.net/      if your speed looks good the problem is probably with your computer or laptop.

Problems with your internet browser or Windows setup can also cause slow downs, freezing, email problems etc, we will normally use our cleanup service to sort this, cost as above £72.

• Laptop screen replacement

The cost of replacing a laptop screen varies widely, due to varied screen panels costs and labour times involved stripping and reassembling.

The only way to price a screen replacement is for us to part dismantle and check the laptop using our no fix no fee service. 

• Insurance reports

If your laptop or computer gets damaged, we can inspect and prepare a report for your insurance company, we then email the report direct to you and you forward it to your insurance company, this means things can move much quicker.

Please note this is not for Gaming machines.

If your insurance company wants more info they then call us direct, all this for £36.