The Handbook of Behavioral Operations Management:

Social and Psychological Dynamics in Production and Service Settings

Dr. Elliot Bendoly, Dr. Wout Van Wezel, Dr. Daniel G. Bachrach, Eds.    

2015 Oxford University Press ISBN: 978-0199357222

Behavioral operations management explores the interaction of human behaviors and operational systems and processes. Specifically, the study of behavioral operations management has the goal of identifying ways in which human psychology and sociological phenomena impact operational performance, as well as identifying the ways in which operations policies impact such behavior.

The exercises capture aspects of the best of teaching approaches in modern practice-oriented operations management, as upheld by the top management degree programs in the world. The intention is threefold:

1) Augment core content, by offering exercises that span and expand on topics typical of core operations management instruction

2) Support elective content by offering multiple related exercises specific to a focal topic

3) Support training in practice, ensuring that the descriptions of the exercises are available and easy to leverage by those already in practice


Below we provide links to associated materials discussed in the text.  Please feel free to provide comments or issues regarding links to

Games and Demonstration Files

 A Systems View of Theory