AgentAssist; AgentAssess; SpeakRite

Suite of tools based on speech signal processing to determine the rate at which is a person is speaking. Specifically,

  • AgentAssess: A web based speaking rate assessment system to assist supervisor to evaluate the agent for speaking at the right speed.
  • AgentAssist: A realtime tool to measure the speaking rate in an ongoing conversation
  • SpeakRite: A suite of tools that run on an Android phone which are useful to a home agent to practise speaking at the right speed and also monitor his speech in real time as (s)he speaks to the customer.

Trademarks

Demonstration

  • Real Time Speaking Rate Measuring System (Hindi)
  • Real Time Speaking Rate Measuring System (English)

Download

Last Updated: Jan 6, 2014.

Awards

  • AgentAssist: A Real Time Tool to enhance Customer Satisfaction Index, Aegis Graham Bell Awards 2012, category Innovation in Customer Care (Nov 2012).

Patents

Publications

  • SpeakRite: Monitoring Speaking Rate on Mobile Phone in Real Time, International Journal of Mobile Human Computer Interaction, 5(1), 62-69, January-March 2013
  • SpeakRite: Monitoring Speaking Rate in Real Time, SiMPE, San Francisco, September 2012.
  • Real Time Speaking Rate Monitoring System, 2011 IEEE International Conference on Signal Processing, Communications and Computing September 14-16, 2011 Xi'an Garden Hotel, Xi'an, China