You may be asked the following if you call, to help you only get what is broken fixed.
check that your thermostat is calling for heating or cooling
check the thermostat batteries (change quickly to avoid losing a program)
check your filter. A plugged one can cause many problems.
check that the electrical switch is on to the furnace or A/C
check to make sure the gas is on to the furnace
call 519-757-0711 for service.