Accomplished Quality Manager with over 25 years of progressive experience in Quality, Health, Safety, and Environmental Management, as well as operational excellence and supply chain operations within multinational corporations. Proven track record of driving continuous improvement, ensuring regulatory compliance, and delivering exceptional results in diverse manufacturing environments.
13 years: Electronic Assembly & Automotive Components
7 years: Precision Stamping, Die Casting & Plastic Injection Molding
9 years: Piping Systems (Carbon Steel, FRP, HDPE) for Oil & Gas, Drainage, Sewerage, and Potable Water Applications
Lean Manufacturing & Six Sigma – Expert in process improvement and waste reduction
Certified Lead Auditor – Proficient in managing internal and external audits
Problem-Solving Methodologies – Skilled in 8D and A3 problem-solving approaches
Quality System Implementation – Experienced in establishing and maintaining documentation systems for API-Q1, ISO 9001, ISO 14001, ISO 45001, ISO 17025, IATF 16949, and SNI compliance
IATF 16949 Core Tools – Comprehensive knowledge and hands-on expertise in:
Advanced Product Quality Planning (APQP) & Control Plan , Production Part Approval Process (PPAP) , Failure Mode and Effects Analysis (FMEA), Measurement Systems Analysis (MSA) ,Statistical Process Control (SPC)
Data Analysis & Visualization – Skilled in storytelling through big data visualization
Proficiency in English – Excellent communication and documentation skills
Advanced Microsoft Excel – Strong analytical capabilities with Excel tools
Feb 2022 ~ present, Georg Fischer (Piping system)
Quality Manager (Plant)
Led the Quality Assurance and Quality Control (QA/QC) functions for the Karawang HDPE manufacturing plant, specializing in pipes and fittings up to 1200mm nominal diameter. Spearheaded initiatives in quality management and continuous improvement, ensuring operational excellence and customer satisfaction.
Culture Change Ambassador – Championed cultural transformation by promoting quality, safety, and behavior values across the organization.
Audit Leadership – Acted as the primary liaison for customer and regulatory audits, successfully coordinating with cross-functional teams to ensure seamless execution of internal and external audits within QHSE scope.
Integrated System Audits – Led plant-wide audits for ISO 9001, ISO 14001, and ISO 45001, ensuring full compliance with international standards.
Standards & Certification Compliance – Managed the integrity and renewal of company accreditations and product certifications, including:
4 Management System Certifications
5 Product Certifications
1 Local Certification Approval
Green Certification
Ensured adherence to standards such as API, ASTM, AWWA, ISO, BS, and SNI, maintaining continuous certification validity.
Successfully implemented SAP QM module, streamlining quality processes and enhancing data-driven decision-making.
Contributed to GF Indonesia’s recognition as a Best Company, reflecting excellence in quality, safety, and environmental performance.
Feb 2018 ~ Oct 2021, Future Pipe Industries ( FRP – Pipe and Fitting)
Led and managed QA/QC operations across two manufacturing plants in Balaraja and Cikande, Banten, specializing in FRP (Fiber Reinforced Plastic) pipes and fittings with diameters up to 4000mm. Focused on quality control, continuous improvement, and maintaining compliance with global and local standards.
Key Responsibilities:
QA/QC Management – Directed the overall QA/QC functions, including quality improvements, process control, and defect reduction across both plants.
QC Laboratory Oversight – Managed QC laboratories for raw material, in-process, and final product testing, ensuring strict adherence to qualification and calibration management systems.
Risk Management & Problem Solving – Led risk assessments, root cause analyses, and corrective/preventive action initiatives to enhance product quality and process reliability.
Audit & Certification Leadership –
Primary liaison for customer and regulatory audits, coordinating with cross-functional teams to ensure audit success.
Led integrated system audits for API Q1, ISO 9001, ISO 14001, and ISO 45001 on half-yearly and annual intervals.
Maintained the integrity and renewal of company accreditations and product certifications, including:
4 QMS Certifications , 4 Management System Certifications , 6 Potable Water Certifications, 2 API Monograms,5 Product Certifications, Quality Marks, and COCs, 6 Marine Approvals, 1 Local Certification Approval
Key Achievements:
Scrap Reduction – Achieved a significant reduction in scrap rate from 2.15% to 0.87% by Q2 2021 through process improvement initiatives.
Process Simplification – Streamlined inspection and reporting processes by 50% using QR code integration and ERP system optimization.
ISO 17025 Certification – Achieved ISO 17025 certification for the laboratory, certified by DNV Australia in August 2020.
International Certifications –
SIRIM/SPAN Certification (Malaysia) – April 2020
DNV Australian Standard Certification – March 2020
GRE Spool Prefab BP Tangguh Vendor Approval – April 2019
SNI Low Pressure Product Certification – March 2019
Class NK Submarine Product Certification (BOS Shell Marine) – October 2018
Integrated QHSE Management System – Successfully integrated QHSE systems (ISO 9001/14001/45001) and migrated from OHSAS 18001 to ISO 45001 in February 2020.
Collaborative Reporting System – Developed and implemented an integrated reporting system using Microsoft SharePoint, enhancing cross-functional collaboration in September 2018.
Feb 2016 ~ Feb 2018, Philips Industries Batam (Garment Care –product)
June 2013 – Jan 2016, GE Oil & Gas Batam (Offshore / Subsea Wellhead Equipment)
Led strategic quality control operations, collaborating with New Product Introduction (NPI) teams to implement quality control strategies from in-house supply through final assembly, ensuring compliance with customer requirements via the APQP methodology.
Key Responsibilities:
Quality Strategy Development – Partnered with NPI to drive quality operations from development builds and engineering trials to production and customer approval.
Audit & Certification Compliance – Prepared and coached teams for internal/external audits, ensuring quality system compliance and successful product certifications across various European and MEA countries.
Kaizen & Lean Initiatives – Acted as the Plant Judge for monthly Kaizen activities, fostering a culture of continuous improvement focused on cost-saving projects and waste elimination through Lean principles.
Root Cause Analysis & CAPA – Led root cause analysis and reviewed the effectiveness of corrective and preventive actions to ensure long-term quality improvements.
Key Achievements:
Reward System Implementation – Developed and implemented a measurable reward system to improve process compliance among workers.
Scrap Reduction – Reduced scrap rate from 1.7% to 0.46% for internal soleplate component supply by 2018.
Kaizen Coaching – Coached and guided Kaizen project teams, driving significant quality improvements and cost-saving outcomes.
Jun 2013 ~ Jan 2016, GE Oil and Gas Batam (Offshore / Subsea wellhead equipment)
Managed end-to-end quality operations, overseeing four key functions: receiving inspection, in-process inspection (machining, welding, non-destructive testing, and assembly), shipping inspection, and data book reporting to support the supply chain.
Key Responsibilities:
Quality Operations Management – Directed quality functions across multiple stages of production and ensured adherence to customer and regulatory requirements.
Root Cause Analysis & CAPA – Served as the root cause analysis master, driving the effectiveness of corrective and preventive actions.
QMS Effectiveness Review – Periodically reviewed the Quality Management System (QMS) as the Management Representative, ensuring system effectiveness and continuous improvement.
Customer & 3rd Party Engagement – Facilitated pre-production meetings with customers and third parties to ensure alignment on quality requirements.
Strategic Project Support – Supported strategic build plans, ensuring on-time delivery with zero defects.
Key Achievements:
Digital Transformation – Created a unified Batam site portal, streamlining the search process and improving operational efficiency.
Standards Upgrade – Successfully converted the conformity matrix from API Q1 8th to 9th edition on schedule in June 2014.
Customer Recognition Awards –
Awarded Bronze (personal) for quality and on-time delivery in Q3 2014 by ENI East Hub.
Recognized for outstanding quality performance by Apache in Q4 2013.
Jul 2012 ~ Apr 2013, PT. Philips Lighting Surabaya (Glass, Incandescent and Fluorescent Lamp)
Role:
Led a cross-functional team of 4 Quality Managers and 2 Engineers, overseeing Industrial Quality, Environmental Health & Safety Management Systems, and Product Customer Care. Focused on ensuring process control effectiveness, improving operational capabilities, and driving customer satisfaction through robust quality initiatives.
Key Responsibilities:
Team Leadership – Managed and developed a high-performing team, ensuring alignment with company goals in quality, safety, and customer care.
Quality Planning & Manufacturing Excellence – Initiated and executed comprehensive Quality Plans and led Manufacturing Excellence programs to enhance operational performance.
Supplier Reassessment – Supported the Purchasing Department's cost-reduction program by leading supplier reassessment and re-approval to ensure quality at optimal cost.
Key Achievements:
TPM Implementation – Successfully launched Autonomous Total Productive Maintenance (TPM) in December 2012, improving equipment reliability and operator ownership.
MCRS Implementation – Established and implemented the Management Control Reporting System (MCRS) in December 2012, enhancing real-time reporting and decision-making.
Product Certification – Achieved SNI (Standard National Indonesia) product certification in December 2012, ensuring compliance with local regulatory standards.
Cost Reduction – Reduced the Cost of Non-Quality from 5.4% to 4.3% by December 2012 through strategic quality improvement initiatives.
Headcount Optimization – Streamlined the Quality Department, reducing headcount from 78 to 68 personnel by April 2013, without compromising service levels or quality performance.
Feb 2006 to Jun 2012 PT. Amtek Engineering (Batam Precision Sheet Metal Stamping, decorative Metal Finishing, Computer and Casing, Domestic and household appliances
Role:
Provided comprehensive leadership in document review, supplier development, and audit representation for key customers in the electronics and manufacturing industries, including Philips, NXP, HP, Panasonic, Nidec, TEC, SIIX, and Epson. Ensured compliance with customer-specific requirements and green procurement standards for banned substances.
Key Responsibilities:
Document Compliance & Submission – Reviewed documents for compliance with customer-specific requirements and environmental regulations, including green procurement for restricted materials.
Audit Representation – Acted as the company’s Management Representative (MR) during Quality, Health, Safety, and Environmental System audits conducted by customers and certification bodies.
Corrective & Preventive Action Management – Assessed corrective and preventive action reports, ensuring robust containment, effective root cause analysis, and sustainable corrective measures for non-conformances.
Agreement Review – Evaluated quality-related clauses in agreements with both suppliers and customers to safeguard company interests.
Supplier Development – Strengthened supplier performance and compliance in key commodities, including plastics, plating, spray painting, and metal components (slitting).
GM Support – Acted as the GM’s secretary for Amtek Indonesia, providing administrative and operational support for Engineering, Precision, and Plastic divisions.
Key Achievements:
ISO 14001:2004 Certification – Successfully set up and achieved ISO 14001:2004 certification for multiple sites:
Amtek Indonesia Precision – January 2007
Amtek Indonesia (Precision) – November 2009
Amtek Indonesia (Plastic Batam) – November 2011
ISO 9001 Migration – Led the migration from ISO 9001:2000 to ISO 9001:2008 without external consultants, completing it by March 2010.
Cost Reduction – Reduced the Cost of Quality from 2.52% to 1.85% by June 2010 through targeted quality improvement initiatives.
Combined Certification – Consolidated certifications with Amtek’s sister company, achieving annual cost savings of 23%.
Customer Awards & Recognition –
Panasonic ISM (Information Security Management) – Achieved a score of 95/100 in March 2009.
EPSON Chemical Substances Management System – Awarded in January 2009.
Product Safety Certification – Achieved KEMA & KTL product safety certification in May 2006.
New Production Line Setup – Successfully established and gained approval for the Philips Domestic & Household Appliance production line in June 2006, acting as the Management Representative
Oct 1997 to Feb 2006 PT. Tyco Precision Electronics
Tyco Electronics, Shenzhen & Batam
Role:
Played a key role in managing quality processes and ensuring seamless line transfer between Tyco Batam and Tyco Shenzhen. Led efforts in validation, training, equipment transfer, supplier development, and audit facilitation to meet stringent automotive industry standards.
Key Responsibilities:
Product & Process Validation – Validated product and process characteristics at each station for the transferred line, ensuring smooth operations post-transfer.
Engineer Training – Trained local engineers in PFMEA (Process Failure Mode and Effects Analysis) and Control Plan preparation to strengthen quality assurance capabilities.
Calibration & Equipment Setup – Coordinated the transfer of 41 inspection, measuring, and test equipment; set up and integrated them into operations without failure.
Quality Documentation – Reviewed and approved Quality Assurance Plans, Inspection Test Plans, and PPAP (Production Part Approval Process) submissions in compliance with technical specifications.
QMS Compliance – Assisted in the role of Quality Management Representative (QMR) for QS9000 compliance, leading supplier, process, and internal audits.
Supplier Development – Facilitated strategic improvement programs for critical suppliers to enhance quality performance.
TQM Coordination – Led Total Quality Management (TQM) initiatives, including QCC (Quality Control Circles) and suggestion schemes to foster a culture of continuous improvement.
Key Achievements:
Shenzhen:
Gained PPAP approval for 4 part numbers within 2 months at Level 3 submission.
Successfully transferred and installed 41 inspection and test equipment without operational delays or failures.
Batam:
Promoted from Quality Engineer to Senior Quality Engineer, and subsequently to QA Assistant Manager within 5 years.
Improved first-time yield from 90% to 97% within 2 quarters through targeted process improvements.
Selected as 1 of 10 engineers for an advanced automation program at Siemens Franklin Institute, Kentucky, USA.
Participated in the setup of the QS 9000/ISO 9000 automotive system, achieving certification within 6 months.
May 1996 to Aug 1997 PT Sinoca Electronics Indonesia (Formerly as AT&T), Batam
OEM cordless telephones, answering machines and computer peripherals
May 1996 – Aug 1997, PT Sinoca Electronics Indonesia (formerly AT&T), Batam
(OEM for cordless telephones, answering machines, and computer peripherals)
Role:
Supervised outgoing quality assurance and supported new product introduction while leading quality improvement initiatives.
Key Responsibilities:
Team Training – Trained 3 QC leaders and 45 inspectors for new product introduction, ensuring readiness for high-quality production.
Outgoing Quality Supervision – Managed finished product inspection to ensure compliance with customer specifications.
Quality Improvement Activities – Actively participated in quality improvement initiatives, driving process enhancements and operational efficiency.
Key Achievement:
Maintained high product quality standards, ensuring zero major customer complaints during the new product launch phase.
Bachelor’s Degree in Electronics Engineering
Jenderal Achmad Yani University, Bandung, Indonesia (Jul 1989 – Jul 1995)
Automation Specialist (Non-Degree Program)
Siemens Institute, Franklin, Kentucky, USA (Nov 1997 – Jan 1998)
2023- 7 Habit - Stephen Covey
2021- Seminar Refreshment IATF -2016
2021- Essential Project Management Skill , PRODEMY Jakarta
2019-ISO 45001:2018 Awareness, Banten
2018 API 15HR -LR High Pressure Low Pressure , FPI Dubai
2016-ISO 9001: 2015 Awareness, GE Batam
2014-EHS workout , GE O&G Batam
2014-API Q1 9th , ABS Singapore
2014-Incident Injury Free) , Chevron Singapore
2013-API 6A Monogram, ABS Singapore
2013-Lean Leadership. Philips Lighting
2012-MCRS ( Management Control Reporting System ) , IF Consultant British
2010- ISO 27001 ;ISO/TS 16949;09 Seminar , BV Cert Singapore
2008- IRCA- QMS Lead Auditor, BV Cert Singapore
2008- Seminar OHSAS 18001:2007 and ISO 9001:2008, Neville Clarke Batam
2008-Seminar “Improving Safety Culture with Behavior – base safety approach to Minimize Human Error Risk”, 3M OHSA Batam
2008-Lean Manufacturing , Amtek Singapore
2006-Branding Strategy, Strategicom Singapore
2005-Green Belt, Tyco Batam
2003-ISO 14001 (Internal auditor and awareness), Tyco Batam
2002-Process Based Auditor ISO 9001; 2000, PSB Singapore
2000-QCC facilitator, PQM Batam
2000-Awareness ISO 9001; 2000, PSB Singapore
rev Jan 2025